We are looking for a dedicated Systems Administrator to join our team in Livonia, Michigan. This Contract-to-permanent position offers an excellent opportunity to provide technical support and manage IT systems in a collaborative and fast-paced environment. The role requires a hands-on approach to resolving issues, maintaining systems, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide timely and effective technical support to end users across various client organizations.<br>• Manage user accounts within Microsoft Entra ID and on-premises Active Directory environments.<br>• Set up, maintain, and troubleshoot workstations, including performing wipes and rebuilds as needed.<br>• Configure and resolve issues related to printer connections and functionality.<br>• Assist remote users with connectivity and technical challenges, ensuring smooth operations.<br>• Implement and troubleshoot remote connectivity solutions using tools such as VMware and Microsoft Azure.<br>• Respond to incoming support calls and tickets, adhering to established service-level agreements (SLAs).<br>• Maintain thorough and accurate documentation of support activities in the ticketing system.<br>• Participate in on-call rotations to ensure consistent availability for urgent technical needs.

• Associate's degree in IT, Computer Science, or a related field; a bachelor's degree is preferred.<br>• 1-3 years of experience in IT support or system administration.<br>• Proficiency in Windows operating systems and Microsoft 365 applications.<br>• Hands-on experience with Microsoft Entra ID (formerly Azure AD) and on-premises Active Directory.<br>• Strong understanding of remote connectivity tools such as VMware and Microsoft Azure.<br>• Excellent troubleshooting and problem-solving abilities.<br>• Strong communication skills with a focus on delivering exceptional customer service.<br>• Familiarity with ticketing systems and compliance standards.

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