<p>This role provides comprehensive support for end-user devices and systems across multiple platforms (Windows, macOS, iOS, Android), while also managing server infrastructure, networking, and cloud-based services. The ideal candidate will be a hands-on problem solver with strong communication skills and the ability to work in a fast-paced, team-oriented environment.</p><p><br></p><p>&#128295; <strong>Key Responsibilities</strong></p><ul><li>Troubleshoot and resolve complex desktop and mobile device issues.</li><li>Install, configure, and maintain hardware, software, and network systems.</li><li>Manage support tickets and respond to user inquiries promptly.</li><li>Provision and maintain wired/wireless devices and cloud-based VoIP systems.</li><li>Maintain VMware server farm and provision virtual machines.</li><li>Terminate and manage network/telephony cabling.</li><li>Maintain accurate inventory and documentation of IT assets.</li><li>Collaborate with vendors and internal teams to resolve technical issues.</li><li>Support mobile device management using Microsoft Endpoint Manager.</li><li>Perform additional IT-related tasks as assigned.</li></ul><p><br></p><p>&#128218; <strong>Required Skills & Experience</strong></p><ul><li>Strong knowledge of Windows OS, Active Directory, Group Policy, DHCP, DNS, Exchange, Office 365, VMware ESX.</li><li>Experience with macOS, iOS, Android, and mobile device management.</li><li>Familiarity with networking protocols and technologies (TCP/IP, VLAN, IPSec, SIP).</li><li>Proficiency in Microsoft Office, Adobe, SAP.</li><li>Hands-on experience with hardware troubleshooting and service desk management.</li><li>Excellent communication, multitasking, and problem-solving skills.</li><li>Ability to work independently and prioritize tasks under pressure.</li></ul><p><br></p><p>&#127891; <strong>Education & Certifications</strong></p><ul><li><strong>Option 1:</strong> Associate’s Degree in System Administration, Networking, Cybersecurity <strong>and</strong> relevant certifications (CompTIA A+, Network+, Security+, Secure Infrastructure Specialist).</li><li><strong>Option 2:</strong> Minimum of 7 years of experience in system administration without formal degree or certifications.</li></ul><p><br></p><p>&#129504; <strong>Reasoning & Soft Skills</strong></p><ul><li>Ability to follow instructions and resolve standardized problems.</li><li>Strong customer service orientation and teamwork.</li><li>Adaptability to frequent changes and high-pressure environments.</li></ul><p><br></p>

Active Directory, Microsoft Windows Server, MS Windows 10, Dell Technologies, Citrix Technologies, Active Directory Certificate Services (AD CS), Cisco Products

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