We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.

• Minimum of 2 years of Tier II IT support experience.<br>• Strong proficiency in Office 365, Active Directory, and Windows 10.<br>• Ability to work independently and manage diverse technical issues effectively.<br>• Excellent interpersonal skills, including reliability, punctuality, and customer-oriented communication.<br>• Comfortable performing hands-on technical tasks in environments requiring safety equipment.<br>• Knowledge of Windows 11 and Intune is preferred but not required; training will be provided.<br>• Certifications or relevant degrees in IT are a plus.<br>• Familiarity with desktop imaging and workstation setup processes.

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