We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.<br><br>Responsibilities:<br>• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.<br>• Perform fundamental troubleshooting for database systems and related software.<br>• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.<br>• Monitor and maintain system performance to proactively identify and address potential issues.<br>• Collaborate with team members to ensure seamless support across multiple clients.<br>• Document resolutions and maintain records of technical incidents for future reference.<br>• Stay updated on emerging technologies and tools to improve support services.<br>• Utilize remote tools effectively to diagnose and resolve user issues.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
We are looking for a dedicated and personable Front Desk Coordinator to join our team in Columbia, Maryland. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with diverse groups of people, and is passionate about providing exceptional administrative and sales support. If you are proactive, friendly, and eager to contribute to a dynamic workplace, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and guide visitors, including clients, vendors, and customers, ensuring a positive first impression.<br>• Oversee paperwork completion, sign-in processes, and adherence to security protocols.<br>• Maintain cleanliness and organization of shared spaces such as the lobby, kitchen, and workstations.<br>• Conduct tours of office spaces, conference rooms, and virtual workspaces for prospective clients.<br>• Support the leasing process by assisting businesses in securing office spaces or meeting rooms.<br>• Manage special administrative tasks and projects as assigned.<br>• Operate multi-line phone systems to answer inbound calls and direct inquiries appropriately.<br>• Deliver concierge-style services to enhance the client and visitor experience.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.<br>• Facilitate order entry and ensure accuracy in processing customer requests.<br>• Handle both inbound and outbound calls while maintaining a high level of service quality.<br>• Resolve issues effectively and escalate complex cases when necessary.<br>• Maintain detailed and organized records of customer interactions.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide product or service information to customers, ensuring clarity and understanding.<br>• Adapt to changing priorities and remain flexible in a fast-paced environment.<br>• Uphold company policies and standards while delivering exceptional service.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
<p><strong>SOC Engineer</strong></p><p><strong>Location</strong>: Washington DC</p><p><strong>Clearance: Public Trust (Must be eligible)</strong></p><p><strong>Duration: </strong>6-month Contract to Hire</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a skilled and motivated SOC Engineer to join our cybersecurity operations team. This role is focused on engineering data feed solutions for the Security Operations Center (SOC), implementing SOAR capabilities, and ensuring the health and performance of data integrations through collaboration across technical teams.</p><p>The ideal candidate will bring deep cybersecurity expertise, particularly in network security, SIEM/SOAR platforms, incident response, and threat detection. This position also serves as the backup SOC Lead, stepping in to manage operations, escalations, and leadership communications during critical incidents when the primary lead is unavailable.</p><p><strong>Key Responsibilities</strong></p><ul><li>Microsoft Sentinel Engineering: Maintain and optimize Microsoft Sentinel SIEM/SOAR solutions in accordance with client needs and federal compliance standards.</li><li>Data Integration: Configure and manage log/data feeds from various sources including Fluent Bit, Windows Events, M365, cloud services, and endpoint/security platforms.</li><li>Parsing & Normalization: Develop and refine log parsing rules using Regex, DCRs, and custom transformations to ensure accurate data ingestion.</li><li>SOAR Development: Build automation and orchestration workflows using Microsoft Logic Apps, Azure Functions, and PowerShell/Python scripting.</li><li>Threat Detection Engineering: Design and tune analytic rules, UEBA, dashboards, and reports to enhance threat detection and response capabilities.</li><li>Cross-Team Collaboration: Work closely with network, endpoint, cloud, and IT operations teams to onboard new data sources and improve SOC functionality.</li><li>Documentation & Training: Create and maintain documentation for SOC architecture, onboarding processes, and automation playbooks; train SOC analysts on new tools and procedures.</li><li>Process Improvement: Conduct gap analyses and recommend enhancements to SOC capabilities and maturity.</li><li>Incident Response Support: Provide Tier 3 support and assist in complex investigations as needed.</li></ul>
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
<p>Our client, a prestigious international law firm, is searching for their new Manager of Accounting Operations. This visible role will support a dynamic Director, work with the finance & accounting team and have exposure to firm leadership and Partners. The role will key on overseeing accounting operations including A/P, cash and trust processes as well as the use of related technology tools and implementing efficient processes to automate and optimize the accounting operations functions. This exciting Manager of Accounting Operations position will be offered the opportunity to: </p><p> </p><ul><li>Manage the operational accounting department including the accounts payable, cash operations and trust areas as well as guiding the team to achieve department goals.</li><li>Lead the constant review and development of key accounting processes as well as design of internal controls.</li><li>As a part of a team, manage special projects and conduct analysis.</li><li>Effectively coordinate between accounting operations teams and the corporate accounting team to maintain information flow and hit reporting deadlines.</li><li>Oversee accounts payable processes and ensuring all financial obligations are met in a timely manner</li><li>Act as a key liaison to the outside accounting firm regarding the external audit process and provide supporting schedules and requested information to support the year end external audit and quarterly reviews.</li><li>Inform decision making and improve processes such as forecasting cash flow and financial performance to assist in strategic planning.</li><li>Implement and maintain trust accounting procedures to handle sensitive financial transactions.</li><li>Automate processes where possible to improve efficiency and accuracy.</li><li>Manage the accounting of team performance and providing constructive feedback.</li><li>Collaborating with other departments to ensure the accuracy of financial information and to resolve any discrepancies</li><li>Developing and implementing accounting policies and procedures in line with firm objectives.</li><li>Perform ad hoc projects for senior management as assigned.</li></ul><p><br></p><p>Our client offers medical benefits as part of their overall compensation package.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington, DC Metro area.</p><p><br></p><p><br></p>
<p>Our client, a highly visible non-profit organization with national operations and a meaningful and enduring mission, is searching for their new Director of Accounting. Reporting to their CFO, this role will be a key member of their finance team. The Director of Accounting will lead day-to-day accounting operations as well as GAAP financial reporting. This critical Director of Accounting position will also work closely with the CFO to implement an exciting new ERP system. As a close right hand to the CFO, the Director of Accounting will support new processes and training within finance and accounting and help support organizational growth and mitigate risk. Core duties for this fulfilling and challenging Director of Accounting role will include:</p><p><br></p><ul><li>Handle diverse financial responsibilities including financial reporting and managing a staff who perform general ledger, financial reporting, billing and receivables, accounts payable and payroll accounting.</li><li>Closely assist the CFO with their ongoing systems implementation and integration including testing and chart of account development</li><li>Lead the comprehensive closing processes for monthly and annual periods across all entities and funds, ensuring timely production of combined financial reports and compliance with audit requirements, nonprofit filings, and labor documentation obligations.</li><li>Design, implement, and continually assess effective internal control mechanisms to align with non-profit industry standards and compliance</li><li>Supervise treasury-related activities, such as managing cash flow, reconciling banking records, overseeing investments, lines of credit and related loan management.</li><li>Ensure smooth coordination with human resources to oversee payroll processes, guaranteeing accurate handling of payroll operations.</li><li>Verify adherence to local, state, and federal tax regulations, including compliance with sales and use tax reporting.</li><li>Track and manage capital/fixed assets while performing detailed evaluations of financial impacts arising from acquisitions.</li><li>Review and allocate expenses and invoices in line with funding guidelines and category requirements, investigating detailed transactional records as necessary.</li><li>Perform financial analyses and deliver customized reporting for leadership teams, committees, and other stakeholders as required.</li><li>Assist in planning, preparing, and presenting detailed annual budgets and forecasts.</li><li>Guide, assess, and mentor accounting team members to foster career growth.</li></ul><p><br></p><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs. Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please respond in confidence to Raj Khanna, Senior Vice President at Robert Half for immediate consideration for this fast-moving opportunity or one of our other leadership openings in the Washington, DC Metro area.</p><p><br></p><p><br></p><p><br></p>
<p>We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p>
<p>We are looking for a dedicated Part Time Office Assistant to join our team in Fairfax, Virginia. This is a contract position requiring an attentive and organized individual who can provide support across multiple tasks. The role involves working onsite Monday through Friday 9 am to 2:30 pm/3.00 pm.</p><p>Responsibilities:</p><p>• Greet employees and visitors at the front office, ensuring a welcoming and organized environment.</p><p>• Provide assistance to staff with a variety of administrative tasks, including scheduling, organizing files, and inventory management.</p><p>• Travel between office locations as needed, requiring reliable transportation.</p><p>• Maintain office supplies by monitoring inventory and restocking as necessary.</p><p>• Operate and load the dishwasher to ensure a clean and organized workspace.</p><p>• Answer and manage multi-line phone systems, directing calls appropriately.</p><p>• Perform data entry and maintain accurate records using Microsoft Word and Outlook.</p><p>• Assist in organizing and maintaining office files to ensure accessibility.</p><p>• Build strong relationships through clear communication and empathy.</p><p>• Adapt to changing situations and take ownership of problems to find effective solutions.</p>
<p>We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally. You will be working Monday to Friday 7 am to 3 pm.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p>
<p>We are seeking a Operations Manager to help oversee administrative operations and support community management for a large condominium complex in McLean, Virginia. This role includes supervising staff, addressing resident concerns, and ensuring smooth day-to-day operations across multiple functions.</p><p><br></p><p>Key Responsibilities:</p><p>• Serve as the acting leader during the General Manager's absence, ensuring seamless operations.</p><p>• Respond promptly and professionally to resident inquiries, concerns, and complaints.</p><p>• Manage front desk staff, scheduling and coordination of facility bookings.</p><p>• Supervise and mentor administrative staff, providing guidance on hiring, training, and performance evaluations.</p><p>• Develop job descriptions, recommend compensation structures, and create staffing plans to meet operational needs.</p><p>• Collaborate with the Board of Directors and committees by attending meetings, presenting reports, and maintaining clear communication.</p><p>• Ensure compliance with governing documents and community standards, including enforcement measures and inspections.</p><p>• Oversee financial processes such as assessments, billing, collections, purchasing, and accounts payable.</p><p>• Conduct on-site evaluations of vendors to ensure services meet quality standards.</p><p>• Maintain confidentiality regarding sensitive association and Board matters, safeguarding important information.</p>
<p>Key Responsibilities:</p><ul><li>Administer and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patching, and OS imaging</li><li>Troubleshoot MECM client issues and ensure endpoint health</li><li>Develop and deploy software packages and updates via MECM</li><li>Use AdminStudio for application packaging, testing, and deployment</li><li>Write and maintain PowerShell, Batch, or VBScript scripts to automate administrative tasks</li><li>Monitor MECM infrastructure and optimize performance</li><li>Ensure compliance with security standards and remediate vulnerabilities</li><li>Provide Tier 2/3 support for endpoint issues related to MECM and AdminStudio</li><li>Maintain documentation for MECM configurations, packaging processes, and scripts</li><li>Generate reports on deployments, patching, and system health</li></ul><p><br></p>
We are in the Investment Management industry, located in Bethesda, Maryland, looking for a VP of Solutions Development & Automation. This role will involve leading a skilled team, defining and implementing a forward-thinking application development and automation strategy, and collaborating with various stakeholders to ensure our technology outcomes support our business objectives.<br><br>Responsibilities:<br><br>• Oversee the design and development of internal platforms and customer-facing systems<br>• Provide transformative leadership, guiding teams through the product development lifecycle<br>• Collaborate with product owners, business leaders, and IT teams to align technology outcomes with business objectives<br>• Execute a forward-thinking application development and automation strategy in line with digital transformation goals<br>• Lead the implementation of DevOps pipelines, CI/CD practices, and modern cloud-native development frameworks<br>• Standardize and enhance SDLC practices, with a focus on secure development, automated testing, documentation, and structured change management<br>• Manage solution delivery, ensuring velocity, security, quality, and stakeholder satisfaction<br>• Establish and grow a dedicated UI/UX capability focused on delivering modern, intuitive, and consistent user experiences across platforms<br>• Work closely with cybersecurity, infrastructure, and data governance teams to ensure security, performance, and compliance across all initiatives<br>• Manage external development partners, scaling internal and outsourced capabilities as needed.
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
