<p>The Patient Access Representative / Front Desk Coordinator serves as the first point of contact for patients and families accessing care within our urban community health setting. This role is essential to creating a welcoming, respectful, and efficient patient experience while ensuring accurate registration, scheduling, and coordination of services. The ideal candidate is customer-focused, highly organized, and experienced using Epic in a fast-paced, high-volume environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients and visitors with professionalism, empathy, and cultural sensitivity</li><li>Manage high-volume front desk operations, including check-in, check-out, and patient flow coordination</li><li>Register and update patient demographic, insurance, and contact information in <strong>Epic</strong></li><li>Schedule, confirm, and coordinate appointments across multiple service lines</li><li>Verify insurance eligibility, referrals, and authorizations as required</li><li>Collect co-pays and provide clear explanations of forms, processes, and next steps</li><li>Serve as a liaison between patients, clinical staff, and care teams to ensure smooth service delivery</li><li>Respond to patient inquiries in person and by phone with accuracy and compassion</li><li>Maintain strict confidentiality and compliance with <strong>HIPAA</strong> and organizational policies</li><li>Identify and escalate access barriers or patient concerns to appropriate team members</li><li>Support administrative tasks including scanning, documentation, and records management</li></ul><p><br></p>

<p>•<strong>Qualifications</strong></p><ul><li>High school diploma or GED required; associate degree or relevant coursework preferred</li><li><strong>1–3 years of patient access, front desk, or administrative experience</strong> in healthcare, community health, or public health settings</li><li><strong>Epic proficiency required</strong>, including patient registration and scheduling</li><li>Experience working in high-volume, urban healthcare or safety-net environments strongly preferred</li><li>Strong customer service, communication, and interpersonal skills</li><li>Ability to multitask, prioritize, and remain calm in a fast-paced setting</li><li>Demonstrated cultural competence and experience working with diverse populations</li><li>Basic knowledge of insurance plans, referrals, and healthcare workflows</li></ul><p><strong>Skills & Competencies</strong></p><ul><li>Patient-centered mindset with a strong commitment to health equity</li><li>Excellent attention to detail and data accuracy</li><li>Team-oriented with the ability to collaborate across departments</li><li>Comfort handling sensitive and confidential information</li><li>Proficient in Microsoft Office and electronic health record systems</li></ul><p><strong>Work Environment</strong></p><ul><li>High patient volume with significant face-to-face interaction</li><li>Collaborative, mission-driven community health setting</li><li>May include standing for extended periods and managing frequent interruptions</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a mission-driven organization serving diverse urban communities</li><li>Contribute directly to improving access to care and patient experience</li><li>Supportive team culture with opportunities for growth and learning</li></ul><p>• Familiarity with EHR systems and applications like Epic.</p><p>• Strong organizational skills and ability to manage time effectively.</p><p>• Experience with McKesson and IDX for data exchange and entry tasks.</p><p>• Exceptional accuracy and attention to detail in data entry processes.</p><p>• Ability to work independently and collaboratively within a team environment.</p><p>• Commitment to maintaining confidentiality and adhering to industry standards.</p>

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