<p>A fast-paced and innovative technology solutions provider is seeking a proactive and technically skilled Help Desk Engineer to join its team. This role is ideal for a detail-oriented IT professional with strong customer service skills and a solid understanding of modern technology systems. The Help Desk Engineer will play a key role in supporting daily technical operations, contributing to project implementations, and ensuring timely resolution of service requests in alignment with SLAs.</p><p><br></p><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
<p>***100% onsite Minneapolis, MN. Heated parking provided!***</p><p><br></p><p>Robert Half has a client that is looking for an experienced Systems Administrator to play a key role in modernizing IT infrastructure and enhancing systems across their organization. In this role, you will lead critical initiatives in cloud migration, security improvements, and enterprise software implementation, while collaborating across departments to align technology solutions with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize hybrid IT environments, including on-premises and cloud systems such as Windows Servers, and Entra ID.</p><p>• Lead the migration from legacy Active Directory systems to Entra ID.</p><p>• Oversee enterprise applications, including Microsoft 365, Mimecast, and Intune, ensuring optimal functionality and user access.</p><p>• Plan and execute SharePoint intranet migration projects, improving architecture and usability.</p><p>• Implement IT service management processes, including asset and configuration management, change management, and user account provisioning.</p><p>• Monitor system performance metrics and ensure stability across infrastructure components.</p><p>• Support and mentor Help Desk staff, assisting with escalated technical issues and providing end-user training.</p><p>• Enhance security measures by enforcing Group Policies, coordinating with 3rd parties for incident response, and maintaining compliance across endpoints and servers.</p><p>• Lead modernization projects such as transitioning endpoint management to Intune and migrating outdated server systems.</p><p>• Collaborate with cross-functional teams to create automation solutions using tools like Power Automate and Power BI.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS</p>
We are looking for a skilled Technical Engineer to join our team in New Orleans, Louisiana. In this role, you will provide advanced technical support across various platforms and systems, ensuring seamless operations and resolving technical challenges. This position is ideal for someone with a strong attention to detail and a solid background in IT systems and enterprise environments.<br><br>Responsibilities:<br>• Provide Tier 2 technical support for IT help desk operations, addressing complex issues efficiently.<br>• Manage and troubleshoot Active Directory, ensuring user access and security protocols are properly maintained.<br>• Configure and maintain integration components to optimize system performance.<br>• Support and maintain electronic components and enterprise hardware within the organization.<br>• Administer Microsoft Exchange, handling email systems and server configurations.<br>• Monitor and manage Palo Alto Firewalls, ensuring network security and functionality.<br>• Collaborate on Salesforce environment support, resolving system issues and implementing updates.<br>• Utilize Azure DevOps for project management and workflow optimization.<br>• Handle ticketing system operations to track and manage technical issues effectively.<br>• Ensure compliance with enterprise IT policies and standards while delivering solutions.
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.
We are looking for a proactive Help Desk Analyst I to join our team in Milton, Massachusetts. In this fully onsite, Contract-to-permanent role, you will play a key part in supporting innovative simulation technology used for nursing education. This position requires a hands-on approach, offering an exciting opportunity to work directly with lab equipment and simulation tools while assisting nursing students and faculty.<br><br>Responsibilities:<br>• Provide technical support for simulation technology and lab equipment, ensuring smooth operations during nursing simulations.<br>• Troubleshoot hardware and software issues related to mannequins and other lab devices.<br>• Set up and maintain simulation equipment, including simulated blood, wounds, and other medical training tools.<br>• Collaborate with nursing students and staff to facilitate simulations and answer technical questions about the equipment.<br>• Perform software updates and inventory management for simulation devices.<br>• Work closely with the Director of Simulation and Experiential Learning to address technology needs and improve processes.<br>• Partner with IT support to resolve technical challenges and implement solutions.<br>• Ensure all simulation tools are functioning properly to enhance nursing students' learning experiences.<br>• Adapt to a fast-paced environment and prioritize tasks effectively while maintaining clear communication with team members.<br>• Maintain a willingness to learn and train on specialized simulation technology.
<ul><li><strong>Position: Help Desk Representative (CONTRACT TO HIRE)</strong></li><li><strong>Location:</strong>1 PROGRESS POINT PKWY, O FALLON, Missouri, SAINT CHARLES, 63368-2211, United States</li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Range: $18 - $19 per hour</strong></li><li><strong>Schedule: 10:30am-7:00pm CST</strong></li></ul><p>The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:</p><p>Job Responsibilities:</p><p>- Provide timely customer service to incoming requests via the phone in an automated call delivery environment</p><p>- Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours</p><p>- Assume ownership and respond to customer internal/external correspondence complaints and inquiries in an efficient accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards.</p><p>- To ensure complete resolution of all customer inquiries may need to coordinate end to end service with other business partners</p><p>- Effectively navigate multiple systems and applications to research analyze and resolve customer inquiries</p><p>- Work effectively in a team environment using professional interpersonal and communication skills</p><p>- Basic knowledge of Small Commercial insurance principles and company products</p><p>- Know and comply to corporate policies regulatory standards SOX internal business processes while processing work and meeting and/or exceeding service performance and quality standards</p><p>- Utilize basic understanding of product underwriting guidelines</p><p>- As business priorities change support other teams and process transactions as needed</p><p>- Complete assignments and other duties as assigned</p><p>- Maintain performance standards within a fast paced environment</p>
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices and knowledge of AWS/Cloud technologies.</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. </p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
<p><strong>Systems Administrator</strong></p><p>Robert Half is seeking a Systems Administrator for our client in Green Bay, to support and maintain core IT systems across servers, networks, storage, and cloud environments. This role involves monitoring performance, resolving escalated issues, implementing updates, and contributing to infrastructure projects. The administrator will also apply security standards, support disaster recovery initiatives, and identify opportunities for process automation.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that requires a hybrid work schedule.</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Maintain and troubleshoot servers, storage, and network systems</li><li>Implement upgrades, patches, and configuration changes</li><li>Support cloud and virtualization platforms</li><li>Apply security best practices and monitor system health</li><li>Automate recurring tasks through scripting</li><li>Assist with business continuity and disaster recovery planning</li><li>Provide technical guidance on escalated support requests</li></ul><p><br></p>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p><strong>Position Overview:</strong></p><p> We are looking for a proactive and customer-focused <strong>IT Support Specialist</strong> to provide technical support and ensure smooth operation of IT systems and services. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware/software support, and the ability to communicate technical solutions clearly to non-technical users.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level technical support to end users via phone, email, chat, and in person.</li><li>Diagnose and resolve issues related to hardware, software, networking, and user accounts.</li><li>Manage and maintain Active Directory, user accounts, and role-based access.</li><li>Configure, install, and maintain desktops, laptops, mobile devices, and peripherals.</li><li>Support enterprise applications (Microsoft 365, collaboration tools, ticketing systems, etc.).</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and accurate documentation.</li><li>Assist with system updates, patches, and security compliance tasks.</li><li>Train users on best practices, software tools, and security awareness.</li><li>Contribute to IT documentation, procedures, and knowledge base resources.</li></ul><p><br></p>
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
<p>We are looking for a skilled Desktop Support Analyst to join our client's team in Las Vegas, Nevada. This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. The ideal candidate will play a key role in ensuring seamless desktop operations and user support during system transitions and upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops using Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10/11 environments.</p><p>• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during healthcare system conversion and rollout phases.</p><p>• Implement and manage device patching and updates to ensure system security.</p><p>• Handle Single Sign-On provisioning and user access management.</p><p>• Collaborate with clinical and operational staff to resolve IT issues promptly.</p><p>• Maintain detailed documentation of incidents, resolutions, and system deployments.</p>
<p>We are looking for a skilled Desktop Support Technician to join our team on a contract basis in Havertown, Pennsylvania. In this role, you will provide first-level technical assistance to staff, ensuring smooth operation of devices such as Apple laptops and Chromebooks. This position requires hands-on support, in-person visits, to promptly resolve hardware and software issues.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support for staff, addressing device-related issues efficiently.</p><p>• Troubleshoot and resolve problems with Apple laptops and Chromebooks used by staff </p><p>• Provide desk-side support for walk-in concerns and respond to tech calls for assistance.</p><p>• Maintain effective communication with users to understand and address their technical challenges.</p><p>• Document and track reported issues to identify recurring problems and suggest improvements.</p><p>• Collaborate with team members to share knowledge and enhance support processes.</p><p>• Conduct basic maintenance and configuration of devices to ensure optimal performance.</p><p>• Assist with onboarding new users by setting up devices and providing initial training.</p><p>• Stay updated on emerging technologies relevant to the educational environment.</p>
