<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>

<p><strong>Required:</strong></p><ul><li>Hands-on experience with <strong>Micros POS</strong> (configuration, deployment, programming, maintenance).</li><li>Strong background supporting <strong>Aristocrat Gaming</strong> and <strong>Oracle Fusion</strong> systems.</li><li>Broad IT knowledge with experience in hardware/software deployment, troubleshooting, and escalated support.</li></ul><p><strong>Nice to Have:</strong></p><ul><li>Experience with <strong>Bartec</strong> hospitality systems.</li><li>Familiarity with <strong>Lotus Notes</strong> and <strong>Visual Basic programming</strong>.</li><li>Prior IT support experience in the <strong>casino/hospitality industry</strong>.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Strong problem-solving skills with the ability to manage escalated support requests.</li><li>Excellent communication and customer service mindset when working with both internal teams and guests.</li><li>Ability to adapt in a dynamic environment with multiple systems and stakeholders.</li></ul><p><br></p>

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