<p><strong>Position Overview:</strong></p><p> We are looking for a proactive and customer-focused <strong>IT Support Specialist</strong> to provide technical support and ensure smooth operation of IT systems and services. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware/software support, and the ability to communicate technical solutions clearly to non-technical users.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level technical support to end users via phone, email, chat, and in person.</li><li>Diagnose and resolve issues related to hardware, software, networking, and user accounts.</li><li>Manage and maintain Active Directory, user accounts, and role-based access.</li><li>Configure, install, and maintain desktops, laptops, mobile devices, and peripherals.</li><li>Support enterprise applications (Microsoft 365, collaboration tools, ticketing systems, etc.).</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and accurate documentation.</li><li>Assist with system updates, patches, and security compliance tasks.</li><li>Train users on best practices, software tools, and security awareness.</li><li>Contribute to IT documentation, procedures, and knowledge base resources.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1–3 years of experience in IT support, help desk, or desktop support roles.</li><li>Strong knowledge of Windows OS, Microsoft 365, and Active Directory.</li><li>Familiarity with networking fundamentals (TCP/IP, VPN, DNS, DHCP).</li><li>Experience with hardware troubleshooting and peripheral configuration.</li><li>Excellent problem-solving and communication skills.</li><li>Customer service orientation with the ability to work with users at all technical levels.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>Experience with ticketing/help desk systems (ServiceNow, Jira, Zendesk, etc.).</li><li>Knowledge of cloud services (Azure, AWS, or Google Workspace).</li><li>Familiarity with ITIL processes and best practices.</li><li>Exposure to security practices (endpoint protection, MFA, device hardening).</li></ul><p><br></p>

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