<p><strong>Customer Support Representative – Software Company</strong></p><p>Our client, a rapidly growing software company is seeking a <strong>Customer Support Representative</strong> to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.</p><p><strong>Why the Role is Open:</strong></p><p> The company is experiencing and is expanding the customer support team to keep up with demand. </p><p><strong>About the Role:</strong></p><p> As a <strong>Customer Support Representative</strong>, you’ll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20–30 tickets per day. You’ll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.</p><p>This role of <strong>customer support is </strong>perfect for someone who enjoys both client interaction and technical problem-solving. You’ll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.</li><li>Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client’s issue before providing a solution.</li><li>Troubleshoot issues within the company’s proprietary software, learning its technical functions quickly.</li><li>Collaborate with internal teams to escalate or resolve complex issues.</li><li>Contribute to ongoing tech-related projects, including AI-driven improvements.</li></ul><p>This role is 100% in office. </p><p><br></p>
<p>We are looking for a dedicated and detail-oriented Customer Experience Specialist to join our team in Elmhurst, Illinois. In this role, you will handle customer interactions, manage inquiries, and ensure smooth order processing to support our operations in the railroad transportation industry. This is a long-term contract opportunity, ideal for someone with a passion for providing exceptional customer service and a knack for building strong relationships.</p><p><br></p><p>Responsibilities:</p><p>• Prepare accurate and competitive price quotations for both prospective and existing customers.</p><p>• Process and enter customer orders into the enterprise resource planning system, ensuring all required documentation is attached.</p><p>• Respond promptly to inquiries about pricing, orders, shipments, deliveries, and invoices, providing accurate and helpful information.</p><p>• Serve as the primary liaison between customers and internal teams, fostering strong and effective working relationships.</p><p>• Maintain and update customer and order information in the system, ensuring data accuracy and completeness.</p><p>• Attend industry meetings and trade association events to stay informed about market trends and opportunities.</p><p>• Assist with accounts receivable collections by collaborating with customers to resolve outstanding payments.</p><p>• Identify and report market opportunities while addressing potential challenges that could impact business operations.</p><p>• Handle incoming calls and direct them to the appropriate team or individual efficiently.</p><p>• Support administrative tasks such as filing sales order documentation and organizing records.</p><p><br></p><p>The salary range for this position is $22 to $23. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
<p>We are looking for an experienced Sales Support specialist to join our team in Santa Barbara, California. In this role, you will play a vital part in assisting the sales team, ensuring seamless operations and excellent customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the sales team to provide administrative support and streamline operations.</p><p>• Manage post-sales activities, ensuring customer satisfaction and resolving any issues.</p><p>• Handle inbound and outbound sales inquiries, delivering prompt and attentive responses.</p><p>• Process and track order entries, maintaining accuracy and attention to detail.</p><p>• Assist in preparing sales documentation and reports for internal use.</p><p>• Coordinate communication between departments to ensure timely delivery of products and services.</p><p>• Support lead generation efforts by identifying potential customers and opportunities.</p><p>• Maintain up-to-date knowledge of company products and services to assist customers effectively.</p><p>• Monitor sales performance metrics and provide insights to improve processes.</p><p>• Address customer concerns and provide solutions to enhance their experience.</p>
<p>We are looking for an organized HOA Client Services Specialist to join our team in Escondido, California. In this role, you will play a vital part in ensuring client satisfaction and maintaining strong relationships by delivering outstanding service and support. This is a contract position, offering an excellent opportunity to contribute to our organization’s success while developing your skills in customer service and sales.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction and retention.</p><p>• Handle incoming client calls, balancing organizational policies with individual client needs.</p><p>• Assist clients with navigating the organization’s platform and provide basic technical support when needed.</p><p>• Accurately process client monetary requests, keeping risk management and compliance in mind.</p><p>• Complete client transactions and requests efficiently while adhering to established service level agreements.</p><p>• Perform account updates, maintenance, and corrections to ensure data accuracy.</p><p>• Investigate and resolve client disputes using sound judgment and knowledge of banking policies.</p><p>• Manage fraud intake requests and prioritize tasks to meet strict deadlines.</p><p>• Communicate findings and solutions to clients in a clear and precise manner, both verbally and in writing.</p><p>• Uphold the organization’s values and compliance standards, ensuring all activities align with safety protocols.</p>
<p>We are looking for a dedicated Front Desk Coordinator to join our clients team in Portland, Oregon, on a contract basis. In this role, you will serve as the first point of contact for visitors and callers, providing excellent customer service and administrative support. This position is ideal for someone with strong organizational skills and a commitment to creating a welcoming environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for visitors, providing a warm and courteous greeting.</p><p>• Answer and manage multi-line phone systems, ensuring calls are directed appropriately.</p><p>• Perform concierge duties, including assisting guests and coordinating internal communications.</p><p>• Maintain accurate and efficient data entry for records and reports.</p><p>• Organize and manage files to ensure easy access and security.</p><p>• Utilize Microsoft Office applications, including Excel, Outlook, and Word, for administrative tasks.</p><p>• Support daily operations through administrative assistance and scheduling.</p><p>• Collaborate with team members to ensure seamless customer service delivery.</p><p>• Uphold a positive and courteous demeanor in all interactions.</p><p>• Ensure the front desk area is tidy and well-organized at all times.</p>
<p>We are seeking a detail-oriented, proactive <strong>Collections Specialist</strong> for a contract-to-hire opportunity. The ideal candidate will have a strong understanding of collections processes and will possess excellent communication and problem-solving skills. This position requires someone who thrives in a fast-paced environment, demonstrates strong organizational abilities, and works collaboratively with both internal and external stakeholders.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable to ensure timely and accurate collection of outstanding payments.</li><li>Proactively contact customers regarding overdue accounts via phone, email, and other communication methods.</li><li>Negotiate payment arrangements and establish repayment plans when necessary.</li><li>Research and resolve customer billing discrepancies or disputes in an accurate and timely manner.</li><li>Maintain customer account records, monitor payment status, and update notes in the system.</li><li>Provide detailed reporting on collection progress, delinquent accounts, and aging accounts receivable.</li><li>Work closely with internal departments (e.g., Sales, Billing, and Customer Service) to resolve any issues impacting collections.</li><li>Evaluate accounts for further collection efforts, including escalations to management or third-party collection agencies, when needed.</li><li>Comply with all applicable federal, state, and local laws regarding debt collection practices.</li></ul><p><br></p>
We are looking for an Office Services Associate to join our team on a contract basis in St. Louis, Missouri. This role involves supporting daily back-office operations, including reprographics, mail services, and digital workflows, while ensuring high levels of customer satisfaction. Candidates should be detail-oriented and capable of contributing to a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Manage office services tasks such as reprographics, mail handling, and intake processes according to established procedures.<br>• Utilize appropriate logs to track and document office services activities efficiently.<br>• Ensure proper completion of job tickets before initiating work assignments.<br>• Operate and troubleshoot office equipment to maintain smooth workflows.<br>• Monitor deadlines and communicate proactively with supervisors or clients regarding any issues.<br>• Perform quality checks on completed work to ensure accuracy and adherence to standards.<br>• Prioritize tasks effectively to meet contractual deadlines for all projects.<br>• Load office machines with necessary supplies, such as paper and toner, in a cost-efficient manner.<br>• Adhere to company policies as well as client-specific guidelines to maintain compliance.<br>• Support additional service areas, including hospitality, reception, and audio/visual functions, as needed.
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
<p>We are looking for a detail-oriented General Office Clerk. PART TIME! 2 days a week!! In this role, you will provide essential administrative support, including data entry, scanning, and clerical tasks, while assisting the Accounts Receivable department with various administrative duties. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic machinery manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily mail distribution and ensure timely processing.</p><p>• Perform accurate data entry tasks to maintain records and databases.</p><p>• Provide scanning services for documents and organize files effectively.</p><p>• Assist the Accounts Receivable department with administrative tasks to support financial operations.</p><p>• Carry out general clerical duties, including scheduling appointments and coordinating shipping functions.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook for routine tasks.</p><p>• Maintain organized filing systems to ensure easy retrieval of documents.</p><p>• Deliver exceptional customer service when interacting with internal and external stakeholders.</p><p>• Support office operations by performing miscellaneous administrative tasks as needed.</p><p>• Ensure adherence to company policies and procedures in all office activities.</p>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Client Service Associate</strong></p><p><br></p><p><strong>About the Role:</strong></p><p>We are looking for a proactive and detail-oriented Client Service Associate to provide administrative and relationship management support to both clients and the advisory team. This role is essential for ensuring smooth operations and delivering exceptional client service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle client service tasks, including calls, documentation, and wire transfers.</li><li>Prepare and transmit transaction documents; coordinate with custodians to ensure accuracy.</li><li>Act as liaison between advisors, clients, and middle-office functions such as trading, portfolio management, and billing.</li><li>Schedule meetings, manage calendars, and assist with travel arrangements.</li><li>Prioritize multiple requests and resolve issues efficiently.</li><li>If licensed, support trading activities including order entry and portfolio rebalancing.</li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li>Competitive salary with profit sharing and 401(k) match.</li><li>Medical and dental coverage.</li><li>Paid vacation, sick days, and NYSE holidays.</li><li>Opportunities for growth and flexible overtime pay.</li></ul>
We are looking for a dedicated AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. In this Contract-to-permanent role, you will focus on managing customer accounts, ensuring timely collections, and maintaining excellent customer relationships. This position requires collaboration with internal teams and provides opportunities to contribute to process improvements while achieving organizational goals.<br><br>Responsibilities:<br>• Monitor assigned customer accounts and follow up diligently on overdue invoices to ensure timely collections.<br>• Investigate and resolve customer disputes, payment discrepancies, and complaints in a detail-oriented and timely manner.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues and maintain smooth operations.<br>• Build and nurture positive relationships with key customers to foster trust and communication.<br>• Maintain accurate and up-to-date customer account records, documenting all collection activities.<br>• Identify and escalate high-risk accounts or uncollectable debts to management for further action.<br>• Review accounts daily to assess order release decisions and ensure compliance with credit policies.<br>• Monitor customer credit limits and recommend adjustments when necessary to minimize financial risk.<br>• Participate in month-end and quarter-end activities, ensuring all accounts are accurately reconciled.<br>• Support management with various projects and contribute to service improvement initiatives as needed.
<ul><li><strong>Position: Service Specialist (Contract Role)</strong></li><li><strong>Location: Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago IL USA 60631</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay: $20 - $21/per hour</strong></li></ul><p> </p><p>JOB SUMMARY:</p><p>The Service Specialist will serve as support service representative post-implementation. This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build maintain positive relationships with all stakeholders including our sales organization employer groups cross functional internal partners. They will act as the administrative support execute tasks and responsibilities.</p><p>This position requires strong relationship management communication critical thinking project management and problem resolution skills to meet the diverse needs of our sales team and employer groups.</p><p> </p><p>RESPONSIBILITIES:</p><ul><li>Act as first point of contact for all incoming employer-client agent calls on the Service phone line. </li><li>Handle level 1 tasks which include but not limited to: limited policyholder terminations provide invoices re-enrollment reports provide payment status updates assist Customer Care with policy research group-level demographic updates policyholder demographic corrections or triaging these requests to the correct team.</li><li>Sales Specialist will triage the request to the Service Consultant as necessary.</li><li>- Consistently meets or exceeds expectations for departmental standards related to customer satisfaction quality average handle time auxiliary time after call work and other KPIs.</li><li>Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks. </li><li>Effectively communicate findings to the appropriate parties take initiative and follow-through as the liaison with other internal departments as necessary.</li><li>Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally. Must develop a broad working knowledge of company policies procedures policy information/management and premium billing administration.</li><li>Maintain customer records update admin systems and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions.</li><li>Develop and maintain a trust-based positive relationship and rapport with internal and external clients.</li><li>Perform other duties as assigned.</li></ul>
<p>We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. This contract position involves supporting property management operations by ensuring excellent communication with tenants, residents, and property owners, as well as maintaining high standards of property care and safety. If you thrive in a fast-paced environment and enjoy a mix of administrative and field-based tasks, this role is an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Communicate effectively with tenants and residents, addressing concerns and issuing notices as needed.</p><p>• Conduct property inspections, including exterior reviews, semi-annual interior checks, and move-out assessments.</p><p>• Create and manage work orders to ensure timely and efficient property maintenance.</p><p>• Handle security deposit reconciliations accurately and in compliance with regulations.</p><p>• Develop project scopes, solicit bids, and coordinate project completion with vendors and maintenance teams.</p><p>• Support leasing activities such as marketing properties, drafting leases, and processing applications.</p><p>• Collaborate with vendors, in-house maintenance technicians, and onsite property managers to address operational needs.</p><p>• Perform additional duties as assigned to ensure smooth property management operations.</p>
We are looking for a dedicated Office Services Associate to join our team on a Contract basis in New York, New York. In this role, you will provide essential back-office support, including reprographics, mail services, and hospitality assistance, in both physical and digital environments. This position plays a key role in ensuring smooth operations and delivering exceptional service to clients and internal teams.<br><br>Responsibilities:<br>• Manage reprographics and mail services tasks, ensuring adherence to established procedures and deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing supplies such as paper and toner.<br>• Maintain accurate logs and records for all office service activities, ensuring proper documentation and tracking.<br>• Communicate effectively with supervisors and clients to address job-specific or deadline-related concerns.<br>• Perform quality assurance checks on completed work to ensure accuracy and client satisfaction.<br>• Prioritize and organize workflow to handle multiple tasks efficiently in a fast-paced environment.<br>• Assist with reception, hospitality, and audio/visual services as needed to support team operations.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Adhere to company and client-specific policies while using resources in a cost-effective manner.<br>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.
<p>We are looking for an Office Services Associate to join this team in Kansas City, Missouri. In this role, you will provide essential support to daily office operations, ensuring smooth workflows and delivering exceptional service to both internal teams and clients. This position offers the opportunity to develop your skills in reprographics, mail services, and hospitality within a detail-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate logs and records for all office-related tasks and services.</p><p>• Ensure job tickets are properly completed before starting any assignments.</p><p>• Perform reprographics, mail handling, and intake tasks following established procedures.</p><p>• Communicate effectively with supervisors or clients regarding deadlines and job progress.</p><p>• Troubleshoot basic issues with office equipment and ensure proper functionality.</p><p>• Manage the replenishment of office supplies and organize conference rooms as needed.</p><p>• Prioritize tasks to meet deadlines and ensure efficient workflows.</p><p>• Conduct quality assurance checks on completed work to uphold service standards.</p><p>• Load and maintain paper, toner, and other supplies for office machinery.</p><p>• Assist with distributing faxes and scanning documents in both physical and digital formats.</p>
<p>We are looking for a Front Desk Coordinator to join our team in Dayton, Ohio. In this role, you will serve as the first point of contact for clients and visitors while providing essential administrative support to ensure smooth operations. This is a long-term contract position ideal for someone with strong organizational skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients with professionalism and a welcoming attitude.</p><p>• Manage a multi-line phone system by answering calls promptly and directing them to the appropriate department.</p><p>• Perform accurate data entry tasks to maintain organized records and documentation.</p><p>• Coordinate and maintain files, ensuring they are accessible and well-organized.</p><p>• Provide administrative support to the team, including scheduling appointments and meetings.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to create reports, manage communications, and track information.</p><p>• Address customer inquiries with clarity and efficiency, ensuring satisfaction.</p><p>• Collaborate with team members to streamline office processes and improve workflow.</p><p>• Handle incoming and outgoing correspondence, including mail and emails.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Call Center Representative</strong> to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.</li><li>Answer customer inquiries, resolve complaints, and provide product/service information with empathy and efficiency.</li><li>Process orders, payments, and data updates in a timely and accurate manner.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Follow call scripts and workflows while tailoring communications to meet individual customer needs.</li><li>Maintain detailed records of interactions, updates, and resolutions in the CRM system.</li><li>Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.</li><li>Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.</li><li>Provide recommendations for improving customer service processes and communication strategies.</li></ul>
<p>We are looking for a General Office Clerk to join our team for a contract role in Pflugerville, Texas. This role involves supporting administrative tasks and ensuring the smooth operation of daily office functions. The ideal candidate will be detail-oriented, organized, and comfortable working in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Assist with organizing and maintaining files to ensure accurate record-keeping.</p><p>• Perform data entry tasks to update and manage databases efficiently.</p><p>• Provide excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to complete various administrative tasks.</p><p>• Schedule appointments and coordinate meeting logistics.</p><p>• Operate scanning equipment to digitize documents and manage electronic records.</p><p>• Support shipping and receiving functions, including preparing packages for delivery.</p><p>• Collaborate with team members to ensure timely completion of tasks and office projects.</p><p>• Follow instructions provided during training sessions to perform inventorying tasks effectively.</p><p>• Adapt to a fast-paced environment and maintain professionalism while working across different locations.</p>
<p>We are looking for a dedicated Client Service Specialist to join our team in Las Vegas, Nevada, on a contract to hire basis. In this role, you will support our annuity and life insurance operations by providing outstanding customer service and managing administrative tasks with precision. The ideal candidate thrives in a fast-paced, collaborative environment and is eager to contribute to the success of our insurance operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Communicate proactively with clients and carriers to update them on application statuses within defined timeframes.</li><li>Process incoming leads, review application details for accuracy, and ensure all administrative tasks are completed efficiently.</li><li>Handle shifting priorities and participate in special projects or initiatives as directed by leadership.</li><li>Utilize computer applications such as Microsoft Outlook, Word, and Excel to manage client data, create reports, and monitor progress.</li><li>Address client inquiries with care and empathy, offering effective solutions to resolve any issues.</li><li>Ensure meticulous attention to detail when processing information or entering data into records.</li><li>Consistently uphold the company’s values through thoughtful interactions and high-quality communication.</li></ul>
We are looking for a dedicated Customer Relations Representative to join our team in San Diego, California. This is a long-term contract position that offers the opportunity to provide exceptional service while supporting various administrative and operational tasks. The ideal candidate will excel in communication, organization, and problem-solving, ensuring smooth processes and positive customer experiences.<br><br>Responsibilities:<br>• Ensure the accurate and timely production of copy work and delivery to designated parties.<br>• Review payments to identify duplicates or determine proper reassignment to the correct claims.<br>• Draft and prepare correspondence, including letters, as required.<br>• Organize and process outgoing mail efficiently for postal services.<br>• Manage monthly supply orders and monitor inventory levels to ensure adequate stock.<br>• Collaborate with adjusters and medical professionals to transition injured workers to new primary treating physicians.<br>• Communicate proactively with supervisors regarding any issues that may affect workflow, insured parties, claimants, vendors, or company operations.<br>• Provide prompt assistance to both internal and external customers, meeting commitments independently.<br>• Perform additional support tasks as assigned to contribute to team goals.<br>• Maintain compliance with company policies, procedures, and project timelines.
<p>We’re seeking a detail-oriented Card Services Representative to support debit and credit card operations, fraud investigation, and dispute resolution processes. This role is responsible for researching and resolving member claims in accordance with Visa, Reg E, and Reg Z regulations; processing adjustments; monitoring reports; and maintaining accurate documentation to ensure compliance and service standards are met. The ideal candidate has at least one year of financial institution experience and working knowledge of debit/credit card products, fraud mitigation, and related systems (PSCU, CO-OP, or Episys preferred). Strong communication, organization, and multitasking skills are essential. Three month contract - apply today!</p>
<p><strong>Job Description: Collections Specialist</strong></p><p>The Collections Specialist is responsible for managing and resolving overdue accounts to maintain an organization’s financial health. This role involves contacting clients to secure payments, negotiating payment plans, and ensuring timely resolution of outstanding balances while maintaining positive customer relationships. The Collections Specialist collaborates with internal teams to address billing discrepancies and provide excellent customer service, helping to maximize cash flow and reduce bad debt.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Contact Clients</strong>: Proactively reach out to clients to communicate regarding outstanding balances or past-due invoices.</li><li><strong>Maintain Records</strong>: Accurately document all customer interactions and payment activities to ensure records are up to date.</li><li><strong>Negotiate Payment Plans</strong>: Work with customers to develop feasible payment plans to resolve outstanding debts while adhering to organizational policies.</li><li><strong>Resolve Disputes</strong>: Research and resolve billing discrepancies or disputes, ensuring customer satisfaction and the timely collection of payments.</li><li><strong>Monitor Accounts</strong>: Track overdue accounts, prioritize collection efforts, and recommend actions to resolve unpaid balances.</li><li><strong>Provide Reporting</strong>: Prepare and present regular collection activity and aging reports to management to showcase progress and identify trends.</li><li><strong>Ensure Compliance</strong>: Adhere to debt collection regulations and company policies regarding customer communication and collection practices.</li><li><strong>Collaborate with Teams</strong>: Coordinate with the accounting or billing teams to clarify payment applications or disputes.</li><li><strong>Assess Credit Worthiness</strong>: Assist in analyzing customer payment trends and credit histories to minimize future payment risks.</li><li><strong>Maintain Customer Relationships</strong>: Handle payment challenges professionally, aiming to maintain positive client relationships while ensuring timely debt resolution.</li></ol><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Falls Church, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently. This position is onsite Monday to Friday 7 am to 4 pm.</p><p>Your responsibilities in this role </p><p>- Handle and route all incoming phone calls </p><p>- Manage various office files and provide general office filing support </p><p>- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks </p><p>- Receive, review, and distribute incoming mail according to specified procedures </p><p>- Create a welcoming environment for visitors </p><p>- Wield strong prioritization skills and a sense of urgency </p><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p><br></p><p>Our client is a Community Bank and Looking to bring a Sr Customer Contact Center Specialist to the team!</p><p><br></p><p>💼 About the Role:</p><p>In this multifaceted position, you'll provide world-class support to customers across various channels, from phone and chat to video banking. You'll be the go-to expert for inquiries, account maintenance, and digital banking tools, contributing to our mission to elevate customer experiences. Your ability to work independently and with precision will help us meet and exceed our objectives.</p><p><br></p><p>🛠 Key Responsibilities:</p><p>Assisting customers with digital banking tools like online and mobile banking.</p><p>Resolving inquiries and processing account transactions with care and efficiency.</p><p>Supporting in-person and virtual customer engagements.</p><p>Upholding professionalism and security measures in all interactions.</p><p>Contributing to community activities to embody our core value of SERVICE.</p><p><br></p>
