<p><strong>Customer Support Representative – Software Company</strong></p><p>Our client, a rapidly growing software company is seeking a <strong>Customer Support Representative</strong> to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.</p><p><strong>Why the Role is Open:</strong></p><p> The company is experiencing and is expanding the customer support team to keep up with demand. </p><p><strong>About the Role:</strong></p><p> As a <strong>Customer Support Representative</strong>, you’ll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20–30 tickets per day. You’ll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.</p><p>This role of <strong>customer support is </strong>perfect for someone who enjoys both client interaction and technical problem-solving. You’ll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.</li><li>Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client’s issue before providing a solution.</li><li>Troubleshoot issues within the company’s proprietary software, learning its technical functions quickly.</li><li>Collaborate with internal teams to escalate or resolve complex issues.</li><li>Contribute to ongoing tech-related projects, including AI-driven improvements.</li></ul><p>This role is 100% in office. </p><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>2+ years of prior experience in <strong>customer support </strong>roles.</li><li>Strong <strong>communication and problem-solving skills</strong>, with an inquisitive mindset.</li><li>Ability to quickly learn new software systems and technical concepts.</li></ul><p><br></p>

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