We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
We are looking for a dedicated Customer Service Representative to join our team in Tracy, California. In this role, you will play a vital part in ensuring customer satisfaction by managing orders, responding to inquiries, and maintaining accurate documentation. This is a long-term contract position offering the opportunity to grow and contribute within a collaborative team environment.<br><br>Responsibilities:<br>• Process and manage customer orders accurately using word processing and spreadsheet tools.<br>• Ensure timely order fulfillment and monitor delivery schedules to meet customer expectations.<br>• Address customer inquiries and provide clear and thoughtful responses to requests.<br>• Prepare detailed reports and correspondence for internal and external stakeholders.<br>• Collaborate with team members to maintain efficient account coverage and resolve issues.<br>• Maintain accurate records and documentation related to customer accounts and transactions.<br>• Book orders promptly while adhering to company guidelines and processes.<br>• Support the team by participating in group activities and contributing to shared goals.<br>• Assist in resolving order-related concerns under the guidance of supervisors and experienced colleagues.
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.</p><p>• Build and maintain strong relationships with customers, ensuring their needs are understood and met.</p><p>• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.</p><p>• Accurately record customer information and inquiry details in company databases.</p><p>• Develop technical expertise about products to address and resolve customer issues effectively.</p><p>• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.</p><p>• Participate in product and skill training sessions, passing required assessments to enhance service delivery.</p><p>• Share relevant feedback and observed customer trends with management to improve processes.</p><p>• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.</p>
We are looking for a dedicated Customer Service Representative to join our team in Seabrook, Texas. This Contract to permanent position offers an excellent opportunity for individuals with strong communication skills and a commitment to delivering exceptional support. The ideal candidate will thrive in a fast-paced environment and demonstrate a high level of professionalism.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring a high level of satisfaction.<br>• Handle import and export customer service tasks with accuracy and efficiency.<br>• Perform data entry tasks, including entering invoices and maintaining records.<br>• Collaborate with team members to ensure seamless operations and resolve customer issues.<br>• Manage multiple tasks and prioritize effectively in a dynamic work environment.<br>• Provide support within a call center setting, addressing customer concerns and resolving complaints.<br>• Maintain detailed and organized documentation of all customer interactions.<br>• Monitor and follow up on outstanding issues to ensure timely resolution.<br>• Adapt to changing processes and systems to meet business needs.<br>• Uphold company standards for customer service and professionalism.
<p>Robert Half is looking for a dedicated Customer Service Representative to deliver outstanding support and ensure seamless order processing to join our client's team. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively with internal teams to achieve customer satisfaction. The role requires a proactive approach to problem-solving and the ability to build lasting relationships through clear and detail-oriented communication.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.</p><p>• Manage the entire sales order process, ensuring accurate entry and timely fulfillment.</p><p>• Respond to inbound calls, offering solutions and maintaining a positive client experience.</p><p>• Collaborate with cross-functional teams to guarantee smooth coordination and delivery.</p><p>• Handle both inbound and outbound communication to support customer needs.</p><p>• Maintain detailed and organized records of customer interactions and order statuses.</p><p>• Develop a strong understanding of company products and workflows to better assist clients.</p><p>• Proactively identify areas for improvement in customer service processes.</p><p>• Build and nurture positive relationships with clients to foster long-term loyalty.</p><p>• Ensure compliance with established procedures and quality standards.</p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and professionally. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, ensuring inquiries are handled efficiently and escalated to dispatchers when necessary.<br>• Accurately record call details in the system in a timely manner.<br>• Coordinate resources and collaborate with the operations team to optimize service delivery.<br>• Manage technician schedules, track daily activity, and support labor adjustments based on workload demands.<br>• Conduct follow-ups and proactively reach out to customers to maintain high satisfaction levels.<br>• Handle new customer setups, address purchase order inquiries, and support accounting teams as needed.<br>• Investigate customer concerns, route them to appropriate staff, and ensure special requests are addressed.<br>• Utilize software tools to monitor technician dispatches, optimizing productivity and cost efficiency.<br>• Contribute to team goals by meeting deadlines and effectively solving problems in both independent and collaborative settings.<br>• Take on additional responsibilities, including training and special projects, as assigned.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. If you thrive in a fast-paced environment and enjoy delivering exceptional service, this opportunity is for you.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, providing accurate information or escalating to dispatchers as needed.<br>• Coordinate service resources and collaborate effectively with the operations team.<br>• Handle customer inquiries, dispatch technicians, and conduct necessary follow-ups to ensure resolution.<br>• Assist the accounting team with customer setups and purchase order inquiries.<br>• Monitor daily labor levels, adjusting workloads in coordination with the Operations Manager.<br>• Track and record technician activities to support team operations and maintain efficiency.<br>• Proactively reach out to customers to ensure service excellence and share call data with leadership.<br>• Investigate customer concerns, route them appropriately, and address special requests to maintain satisfaction.<br>• Utilize technology to monitor dispatched technicians and ensure optimal productivity and cost-effectiveness.<br>• Contribute to achieving organizational goals within strict deadlines while maintaining customer satisfaction.
We are looking for an attentive and detail-oriented Customer Service Representative to join our team in Salinas, California. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing order processes, responding to inquiries, and maintaining accurate documentation. This position is ideal for a motivated individual seeking to contribute to a dynamic team within the manufacturing industry.<br><br>Responsibilities:<br>• Process and record customer orders accurately using word processing and spreadsheet tools.<br>• Monitor delivery schedules to ensure commitments are met and allocations are within forecast.<br>• Respond promptly to customer inquiries and requests, providing clear and precise communication.<br>• Prepare detailed reports and correspondence for both internal and external stakeholders.<br>• Collaborate with team members to guarantee efficient account management and coverage.<br>• Maintain and update customer order fulfillment systems to reflect current status and requirements.<br>• Participate in team activities and discussions to enhance overall workflow and performance.<br>• Follow guidance from supervisors and experienced colleagues to manage accounts effectively.
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
<p>We are looking for a dedicated Customer Service Representative to join our team in Winston-Salem, North Carolina. In this role, you will deliver exceptional client support, ensuring smooth communication and satisfaction through attentive service. This position is ideal for individuals with strong organizational skills and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-quality, personalized customer support to meet and exceed client expectations.</p><p>• Manage and navigate spreadsheets effectively to track and analyze inventory data.</p><p>• Respond to customer inquiries via email and phone with accuracy and care.</p><p>• Utilize multiple web browsers and tools to address customer concerns and provide timely resolutions.</p><p>• Maintain accurate supply inventory records to ensure seamless operations.</p><p>• Build and maintain strong relationships with clients through effective account management.</p><p>• Apply critical thinking and problem-solving skills to address customer challenges.</p><p>• Uphold excellent phone etiquette to create positive interactions during every call.</p><p>• Collaborate with team members to enhance overall customer success strategies.</p>
<p>We are looking for a Client Services Representative to join our team in Palm Beach Gardens, Florida. In this role, you will play a pivotal part in building strong relationships with clients while managing account administration and ensuring efficient operations. The ideal candidate is detail-oriented, proactive, and passionate about delivering exceptional service in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain relationships with clients and team members, ensuring effective collaboration and positive outcomes.</p><p>• Serve as a knowledgeable resource in client account administration, introducing innovative processes to enhance experiences.</p><p>• Open new accounts and coordinate account transfers from various custodians.</p><p>• Process and monitor account contributions and distributions with accuracy and attention to detail.</p><p>• Master the organization’s tools, systems, and capabilities to optimize client services.</p><p>• Maintain organized records of client interactions and account information.</p><p>• Identify potential challenges, opportunities, or improvements during client interactions.</p><p>• Act as a key liaison between clients, custodians, and internal team members to ensure seamless communication.</p><p>• Manage office supplies, vendor relationships, and coordinate logistics for client events.</p><p>• Assist with special projects and perform additional tasks to support team success.</p>
We are looking for a dedicated and customer-oriented Customer Service Representative to join our team in Bentonville, Arkansas. In this long-term contract role, you will play a key part in providing exceptional support to employees and clients during our benefits administration period. This is an excellent opportunity to make a meaningful impact by helping individuals navigate their health, retirement, and other benefit options.<br><br>Responsibilities:<br>• Deliver accurate and up-to-date information regarding benefit plans, including options, eligibility, enrollment, and claims processes.<br>• Guide employees through the use of benefit portals and assist with completing enrollment documentation.<br>• Investigate and resolve customer inquiries promptly and professionally, ensuring a positive experience.<br>• Maintain thorough and precise records of customer interactions and resolutions within the system.<br>• Collaborate with internal teams to address and resolve complex issues effectively.<br>• Uphold the confidentiality and security of sensitive employee and benefits-related information.
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
<p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>E-commerce & Logistics:</strong></p><p> </p><p> </p><p> Manage e-commerce backend: monitor orders, inventory levels, and shipping status via </p><p> various portals. Coordinate with warehouses and ensure order files are transferring properly.</p><p> Track and troubleshoot orders on our websites and portals throughout the day.</p><p> </p><p> </p><p> </p><p> </p><p><strong>Customer Support:</strong></p><p> </p><p> </p><p> Respond to customer inquiries via email and phone in a timely, professional manner.</p><p> </p><p> Troubleshoot issues such as missing/damaged orders, lost packages, or delays </p><p> (e.g., UPS, FedEx problems).</p><p> </p><p> Solve website-related customer issues (e.g., checkout errors, broken promo codes).</p><p> </p><p><strong> </strong></p><p><strong>Digital Support:</strong></p><p> </p><p> </p><p> Assist in creating monthly newsletters and promotional emails using </p><p> Canva, Brevo, Constant Contact, etc.</p><p> </p><p> Help update promotional content on website (banners, codes, prices).</p><p> </p><p><strong> </strong></p><p><strong>Office Support:</strong></p><p><strong> </strong>Period help with packing and mailing packages, product inventory, miscellaneous research</p><p><strong> </strong></p><p><strong>Required Skills:</strong></p><p> </p><p> </p><p> Team player, strong organizational, communication, problem solving and customer relation skills.</p><p> </p><p> Comfortable using digital tools (e.g., CMS, email platforms, inventory systems).</p><p> </p><p> Customer-focused mindset and problem-solving attitude.</p><p> </p><p> Previous experience in e-commerce, logistics, or digital support is a strong plus.</p><p> </p><p> Fluent in English (French is a plus, not required).</p><p> </p>
<p>We are looking for a dedicated and customer-focused <strong>Bilingual French Canadian</strong> Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively.</p><p>• Recommend and promote products or services that align with customers' needs, contributing to brand growth.</p><p>• Document customer details and inquiries accurately in company databases for future reference.</p><p>• Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances.</p><p>• Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings.</p><p>• Share valuable feedback and observed trends with management to improve customer service processes.</p><p>• Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime.</p>
We are looking for a dedicated Customer Service Representative to join our team in Binghamton, New York. In this long-term contract role, you will play a pivotal part in delivering exceptional service to clients, contractors, and homeowners within the real estate and property industry. This position involves handling inquiries, managing orders, resolving complaints, and ensuring customer satisfaction through effective communication and attention to detail.<br><br>Responsibilities:<br>• Respond promptly and courteously to customer inquiries, providing accurate information and solutions.<br>• Guide customers on product features, availability, and delivery options to enhance satisfaction and sales.<br>• Process orders, quotations, and service requests using designated software systems.<br>• Collaborate with team members to troubleshoot issues and share knowledge to resolve customer concerns.<br>• Recommend alternative products based on customer needs, specifications, and cost considerations.<br>• Monitor shipment schedules and expedite deliveries to meet customer expectations.<br>• Ensure compliance with company policies and procedures while maintaining a focused and organized work environment.<br>• Assist with month-end order cleanup to ensure accurate billing and record-keeping.<br>• Participate in training programs to enhance skills and cross-train colleagues on various tasks.<br>• Uphold a culture of respect, service excellence, and adherence to workplace safety standards.
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Rosharon, Texas, 77583, United States. In this role, you will handle customer interactions, coordinate schedules, and support operational processes within the service industry. This position offers a long-term contract employment opportunity.<br><br>Responsibilities <br>• Respond to inbound calls efficiently, ensuring customer inquiries are addressed <br>• Coordinate and manage scheduling for technicians based on service needs <br>• Engage in proactive outreach by making outbound sales calls to prospective clients <br>• Retain customers by providing detailed information on products and services <br>• Update and maintain customer records with accuracy using data entry systems <br>• Manage email correspondence to address customer concerns and provide timely follow-ups <br>• Utilize Microsoft Excel and Word for documentation and reporting tasks <br>• Schedule appointments and ensure timely follow-through with customers <br>• Handle order entry processes to ensure service requests are accurately logged <br>• Maintain high standards of customer service during both inbound and outbound communications
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
<p>We are looking for dedicated Customer Service Representatives to join our team in Tustin, California. In this long-term contract role, you will play a key part in delivering amazing service by managing customer inquiries and ensuring timely updates. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.</p><p>• Process and input customer orders accurately into the system.</p><p>• Provide timely updates on order statuses, including shipping delays or changes.</p><p>• Maintain and update customer accounts with accurate information.</p><p>• Communicate with customers via email to resolve issues and provide updates.</p><p>• Schedule appointments and coordinate with relevant departments when needed.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
We are looking for a dedicated Customer Service Representative to join our team in Lewes, Delaware. In this Contract-to-Permanent position, you will play a vital role in ensuring seamless patient access and delivering exceptional customer service. Your responsibilities will include managing patient information, verifying compliance, and facilitating accurate medical record assignments.<br><br>Responsibilities:<br>• Assign accurate medical record numbers (MRNs) and ensure compliance with medical necessity and related regulations.<br>• Provide clear instructions to patients and collect essential insurance details to support smooth administrative processes.<br>• Handle physician orders efficiently and utilize overlay tools to maintain data accuracy.<br>• Conduct pre-registration of patient accounts, including outbound and inbound calls to gather demographic, insurance, and financial information.<br>• Inform patients about their financial liabilities, including payment plans, and process point-of-service collections.<br>• Manage past-due balances and offer payment options to ensure financial clarity for patients.<br>• Deliver excellent customer service, maintaining high performance standards as measured by Press Ganey.<br>• Collaborate with internal teams to ensure operational efficiency and resolve patient inquiries promptly.<br>• Utilize systems such as Allscripts and Epic EMR to manage patient data effectively.
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
We are looking for a dedicated Workers' Compensation Customer Service Representative to join our team in Albany, New York. In this role, you will play a key part in supporting the production and retention of insurance accounts while delivering exceptional service to policyholders. This position requires a strong understanding of workers' compensation policies and a proactive approach to customer service.<br><br>Responsibilities:<br>• Oversee existing insurance policies to ensure audits, reports, and claims are managed in compliance with New York State regulations.<br>• Assist policyholders by addressing claims, providing educational materials, verifying coverage, and delivering proof of insurance.<br>• Identify and pursue new business opportunities to meet monthly sales targets.<br>• Perform administrative tasks such as bookkeeping, data entry, electronic filing, resolving billing issues, and processing policy changes.<br>• Collaborate with agents to prepare certificates of insurance and renewal documents.<br>• Serve as a backup representative for workers’ compensation client services.<br>• Develop expertise in regulations and requirements specific to agriculture-related Workers’ Compensation Safety Group 486.<br>• Maintain effective systems and procedures to ensure revenue generation while providing high-quality service to members.<br>• Support departmental programs and services by adhering to established processes and objectives.
