We are looking for a dedicated and detail-oriented Customer Experience Specialist to join our team in Elmhurst, Illinois. In this role, you will handle customer interactions, manage inquiries, and ensure smooth order processing to support our operations in the railroad transportation industry. This is a long-term contract opportunity, ideal for someone with a passion for providing exceptional customer service and a knack for building strong relationships. Responsibilities: • Prepare accurate and competitive price quotations for both prospective and existing customers. • Process and enter customer orders into the enterprise resource planning system, ensuring all required documentation is attached. • Respond promptly to inquiries about pricing, orders, shipments, deliveries, and invoices, providing accurate and helpful information. • Serve as the primary liaison between customers and internal teams, fostering strong and effective working relationships. • Maintain and update customer and order information in the system, ensuring data accuracy and completeness. • Attend industry meetings and trade association events to stay informed about market trends and opportunities. • Assist with accounts receivable collections by collaborating with customers to resolve outstanding payments. • Identify and report market opportunities while addressing potential challenges that could impact business operations. • Handle incoming calls and direct them to the appropriate team or individual efficiently. • Support administrative tasks such as filing sales order documentation and organizing records.

• At least one year of experience in customer service or inside sales. • Strong organizational skills with the ability to manage time effectively in a dynamic environment. • Excellent verbal and written communication skills to interact effectively with customers and team members. • Proficiency in Microsoft Office Suite and Adobe software. • Demonstrated ability to build and maintain strong relationships with customers. • All candidates are required to undergo screening as part of the hiring process and possess a valid driver’s license. • Positive attitude, dependable work ethic, and access to reliable transportation. • Physical ability to perform office-related tasks, including sitting, typing, filing, and occasional lifting of up to 25 pounds.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Elmhurst, IL
onsite
Temporary
22.00 - 23.00 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Experience Specialist to join our team in Elmhurst, Illinois. In this role, you will handle customer interactions, manage inquiries, and ensure smooth order processing to support our operations in the railroad transportation industry. This is a long-term contract opportunity, ideal for someone with a passion for providing exceptional customer service and a knack for building strong relationships. Responsibilities: • Prepare accurate and competitive price quotations for both prospective and existing customers. • Process and enter customer orders into the enterprise resource planning system, ensuring all required documentation is attached. • Respond promptly to inquiries about pricing, orders, shipments, deliveries, and invoices, providing accurate and helpful information. • Serve as the primary liaison between customers and internal teams, fostering strong and effective working relationships. • Maintain and update customer and order information in the system, ensuring data accuracy and completeness. • Attend industry meetings and trade association events to stay informed about market trends and opportunities. • Assist with accounts receivable collections by collaborating with customers to resolve outstanding payments. • Identify and report market opportunities while addressing potential challenges that could impact business operations. • Handle incoming calls and direct them to the appropriate team or individual efficiently. • Support administrative tasks such as filing sales order documentation and organizing records.
2025-10-27T04:24:06Z