We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a Contract to permanent position that offers the opportunity to grow professionally while contributing to a dynamic and customer-focused environment. The ideal candidate will possess excellent communication skills and a strong ability to handle customer inquiries efficiently. Responsibilities: • Respond promptly to incoming customer inquiries via phone, providing accurate and helpful information. • Process customer orders with attention to detail and ensure timely entry into the system. • Handle both inbound and outbound calls to address client needs and resolve issues. • Collaborate with team members to deliver exceptional service and meet performance goals. • Maintain detailed records of customer interactions and transactions for reporting purposes. • Troubleshoot customer concerns and provide effective solutions to enhance satisfaction. • Follow established protocols and procedures to ensure compliance with company standards. • Manage multiple tasks simultaneously while maintaining a high level of professionalism. • Provide feedback to improve processes and contribute to team success.

• Proven experience in a call center or customer service role. • Strong communication skills, both verbal and written, to interact effectively with clients. • Ability to handle high call volumes while maintaining quality service. • Proficiency in order entry and managing customer databases. • Familiarity with handling inbound and outbound calls. • Excellent problem-solving skills to address customer concerns. • Detail-oriented with the ability to multitask in a fast-paced environment. • Commitment to delivering exceptional customer service.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Elk Grove Village, IL
onsite
Contract / Temporary to Hire
21.85 - 25.30 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a Contract to permanent position that offers the opportunity to grow professionally while contributing to a dynamic and customer-focused environment. The ideal candidate will possess excellent communication skills and a strong ability to handle customer inquiries efficiently. Responsibilities: • Respond promptly to incoming customer inquiries via phone, providing accurate and helpful information. • Process customer orders with attention to detail and ensure timely entry into the system. • Handle both inbound and outbound calls to address client needs and resolve issues. • Collaborate with team members to deliver exceptional service and meet performance goals. • Maintain detailed records of customer interactions and transactions for reporting purposes. • Troubleshoot customer concerns and provide effective solutions to enhance satisfaction. • Follow established protocols and procedures to ensure compliance with company standards. • Manage multiple tasks simultaneously while maintaining a high level of professionalism. • Provide feedback to improve processes and contribute to team success.
2025-11-14T22:04:17Z