We are looking for a dedicated AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. In this Contract-to-permanent role, you will focus on managing customer accounts, ensuring timely collections, and maintaining excellent customer relationships. This position requires collaboration with internal teams and provides opportunities to contribute to process improvements while achieving organizational goals.<br><br>Responsibilities:<br>• Monitor assigned customer accounts and follow up diligently on overdue invoices to ensure timely collections.<br>• Investigate and resolve customer disputes, payment discrepancies, and complaints in a detail-oriented and timely manner.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues and maintain smooth operations.<br>• Build and nurture positive relationships with key customers to foster trust and communication.<br>• Maintain accurate and up-to-date customer account records, documenting all collection activities.<br>• Identify and escalate high-risk accounts or uncollectable debts to management for further action.<br>• Review accounts daily to assess order release decisions and ensure compliance with credit policies.<br>• Monitor customer credit limits and recommend adjustments when necessary to minimize financial risk.<br>• Participate in month-end and quarter-end activities, ensuring all accounts are accurately reconciled.<br>• Support management with various projects and contribute to service improvement initiatives as needed.

• Strong customer service skills with the ability to effectively address inquiries and resolve issues.<br>• Excellent verbal and written communication skills to interact with customers and internal teams.<br>• Proven ability to build rapport and maintain collaborative relationships with diverse stakeholders.<br>• Solid organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.<br>• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.<br>• Minimum of 3 years of relevant experience in accounts receivable, credit, or collections.<br>• High school diploma required; an Associate’s degree is preferred.<br>• Familiarity with accounting software systems, CRM tools, and collection processes preferred.

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