We are looking for an experienced Customer Service Representative to join our team in Woodbury, New York. In this long-term contract position, you will play a key role in ensuring customer satisfaction by managing orders, coordinating shipments, and resolving inquiries with professionalism. This is an excellent opportunity for someone with strong organizational skills and a customer-focused mindset. Responsibilities: • Accurately enter customer orders into NetSuite and spreadsheets, ensuring all details such as quantities, pricing, and sales representatives are correct. • Coordinate special delivery requirements with production and shipping teams to meet customer expectations. • Arrange weekly shipments by obtaining freight quotes and selecting the most cost-effective carriers. • Communicate effectively with internal sales and production teams to address order adjustments and updates. • Monitor pending orders, track shipments, and collect necessary documentation for invoicing purposes. • Gain a comprehensive understanding of products to offer suitable substitutions for back-ordered items. • Address and resolve customer inquiries and issues promptly, escalating complex matters to the appropriate team members. • Set up new customer accounts in NetSuite, ensuring accuracy and completeness of information.

• Minimum of 2 years of experience in a customer service role. • Proficiency in call center operations, including handling inbound and outbound calls. • Strong skills in order entry and managing customer accounts. • Ability to resolve customer inquiries with accuracy and professionalism. • Familiarity with NetSuite or similar order management systems. • Excellent communication and organizational skills. • Experience obtaining freight quotes and coordinating shipments is preferred. • Ability to work collaboratively with internal teams to meet customer needs.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Woodbury, NY
onsite
Temporary
22.00 - 24.00 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in Woodbury, New York. In this long-term contract position, you will play a key role in ensuring customer satisfaction by managing orders, coordinating shipments, and resolving inquiries with professionalism. This is an excellent opportunity for someone with strong organizational skills and a customer-focused mindset. Responsibilities: • Accurately enter customer orders into NetSuite and spreadsheets, ensuring all details such as quantities, pricing, and sales representatives are correct. • Coordinate special delivery requirements with production and shipping teams to meet customer expectations. • Arrange weekly shipments by obtaining freight quotes and selecting the most cost-effective carriers. • Communicate effectively with internal sales and production teams to address order adjustments and updates. • Monitor pending orders, track shipments, and collect necessary documentation for invoicing purposes. • Gain a comprehensive understanding of products to offer suitable substitutions for back-ordered items. • Address and resolve customer inquiries and issues promptly, escalating complex matters to the appropriate team members. • Set up new customer accounts in NetSuite, ensuring accuracy and completeness of information.
2025-09-05T21:24:10Z