We are looking for a dedicated Customer Service Representative to join our team in Brooklyn, New York. In this long-term contract position, you will play a vital role in providing exceptional support to clients while maintaining a high standard of professionalism. This is an excellent opportunity to contribute to a nonprofit organization dedicated to making a meaningful impact. Responsibilities: • Respond to customer inquiries via phone, email, or in person with clarity and professionalism. • Resolve customer issues efficiently, ensuring satisfaction and timely follow-up. • Maintain accurate records of interactions and transactions using internal systems. • Collaborate with team members to improve processes and enhance the customer experience. • Provide detailed information about services, policies, and procedures to clients. • Handle escalated issues with tact and ensure they are resolved appropriately. • Assist in the preparation of reports and data analysis as required. • Stay updated on organizational changes and services to provide accurate information. • Use Office tools to manage documentation and communication effectively.

• Proven experience in a customer service role, preferably in a nonprofit setting. • Strong proficiency in Microsoft Office applications, including Word, Excel, and Outlook. • Excellent verbal and written communication skills. • Ability to handle challenging situations with patience and professionalism. • Strong organizational and multitasking abilities. • Familiarity with customer relationship management (CRM) software is a plus. • High school diploma or equivalent; additional education is an advantage.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Brooklyn, NY
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Brooklyn, New York. In this long-term contract position, you will play a vital role in providing exceptional support to clients while maintaining a high standard of professionalism. This is an excellent opportunity to contribute to a nonprofit organization dedicated to making a meaningful impact. Responsibilities: • Respond to customer inquiries via phone, email, or in person with clarity and professionalism. • Resolve customer issues efficiently, ensuring satisfaction and timely follow-up. • Maintain accurate records of interactions and transactions using internal systems. • Collaborate with team members to improve processes and enhance the customer experience. • Provide detailed information about services, policies, and procedures to clients. • Handle escalated issues with tact and ensure they are resolved appropriately. • Assist in the preparation of reports and data analysis as required. • Stay updated on organizational changes and services to provide accurate information. • Use Office tools to manage documentation and communication effectively.
2025-09-05T18:24:29Z