We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this Contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment. Responsibilities: • Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction. • Process product returns and warranty claims efficiently and accurately. • Oversee and manage marketplace feedback, addressing escalations and claims as needed. • Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications. • Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly. • Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns. • Analyze customer feedback and return patterns to identify opportunities for improved processes. • Proactively suggest and implement strategies to enhance team efficiency and customer service delivery. • Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.

• Demonstrated experience in customer service, ideally in a call center or similar environment. • Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy and attention to detail. • Proficiency in Microsoft 365, including Excel, with the ability to quickly learn new systems and applications. • Exceptional written and verbal communication skills to interact professionally with customers and team members. • Positive and success-driven attitude with a focus on providing superior customer care. • Familiarity with eCommerce platforms and inventory tracking systems is highly desirable. • Proven ability to prioritize tasks effectively and manage time in a dynamic workplace. • Experience in calendar management and scheduling is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Woodbury, MN
onsite
Contract / Temporary to Hire
20.59 - 23.84 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this Contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment. Responsibilities: • Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction. • Process product returns and warranty claims efficiently and accurately. • Oversee and manage marketplace feedback, addressing escalations and claims as needed. • Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications. • Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly. • Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns. • Analyze customer feedback and return patterns to identify opportunities for improved processes. • Proactively suggest and implement strategies to enhance team efficiency and customer service delivery. • Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.
2025-11-17T19:54:28Z