We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. This long-term contract position is ideal for individuals who excel in providing exceptional support and communication to prospective learners and callers. In this role, you will play a key part in fostering positive interactions and ensuring efficient service delivery within the higher education industry. Responsibilities:• Conduct outbound calls (300+ per day) to leads, opportunities, and applications, ensuring timely follow-up and engagement.• Reach out to prospects who have requested information and provide tailored assistance.• Handle inbound calls and chat inquiries, offering a friendly and attentive first impression.• Assess caller needs to direct them to the appropriate individual or team for further support.• Support organizational call campaigns and adjust efforts based on evolving needs.• Assist prospective learners, applicants, and current learners in addressing their questions and concerns.• Maintain high call volume efficiency, potentially making over 100 calls per day.• Share insights and best practices with team members to enhance overall service quality.• Perform additional administrative tasks as assigned to support operational goals.

• Minimum of one year of administrative experience required; a bachelor's degree is preferred but not mandatory. • Strong customer service skills with a focus on creating positive experiences for prospective and current learners. • Ability to actively listen and build rapport with callers. • Excellent time management skills to prioritize and balance various workflow tasks. • Proven ability to thrive in a metrics-driven environment while maintaining a strong work ethic. • Proficiency in Excel and typing speeds of 8,001-10,000 KPH (alpha and numeric). • Commitment to keeping the learner's best interests at the forefront of all interactions. • Flexibility to adapt to organizational needs and willingness to take on additional responsibilities.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
remote
Temporary
16.00 - 18.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. This long-term contract position is ideal for individuals who excel in providing exceptional support and communication to prospective learners and callers. In this role, you will play a key part in fostering positive interactions and ensuring efficient service delivery within the higher education industry. Responsibilities:• Conduct outbound calls (300+ per day) to leads, opportunities, and applications, ensuring timely follow-up and engagement.• Reach out to prospects who have requested information and provide tailored assistance.• Handle inbound calls and chat inquiries, offering a friendly and attentive first impression.• Assess caller needs to direct them to the appropriate individual or team for further support.• Support organizational call campaigns and adjust efforts based on evolving needs.• Assist prospective learners, applicants, and current learners in addressing their questions and concerns.• Maintain high call volume efficiency, potentially making over 100 calls per day.• Share insights and best practices with team members to enhance overall service quality.• Perform additional administrative tasks as assigned to support operational goals.
2025-11-06T14:58:57Z