We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota. This role focuses on dispatching and coordinating service calls while maintaining effective communication with technicians and customers. As a long-term contract position, it offers the opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond to incoming calls, including emergency requests, service inquiries, and follow-ups, ensuring prompt and attentive communication. • Schedule and coordinate service calls efficiently to meet customer needs. • Create and manage dispatch tickets for incoming service requests. • Assign service technicians to specific calls and conduct debriefs after job completion. • Update systems with technician availability and schedules to optimize workflow. • Maintain and organize the dispatch board to ensure accurate scheduling. • Analyze workload forecasts to assist in resource planning. • Provide technicians with essential information and ongoing support during service calls. • Monitor and update tickets to ensure accurate tracking and resolution.

• Proficiency in Microsoft Teams, Outlook, and scheduling or ticketing software. • Basic knowledge of Excel for data management and reporting. • Ability to multitask effectively in a fast-paced environment. • Strong organizational skills to maintain schedules and dispatch boards. • Excellent communication abilities to interact with diverse personalities. • Self-motivated and adaptable to changing priorities. • Capable of handling stress and managing high-pressure situations. • Attention to detail for accurate note-taking and record maintenance.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Plymouth, MN
onsite
Temporary
17.58 - 20.35 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota. This role focuses on dispatching and coordinating service calls while maintaining effective communication with technicians and customers. As a long-term contract position, it offers the opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond to incoming calls, including emergency requests, service inquiries, and follow-ups, ensuring prompt and attentive communication. • Schedule and coordinate service calls efficiently to meet customer needs. • Create and manage dispatch tickets for incoming service requests. • Assign service technicians to specific calls and conduct debriefs after job completion. • Update systems with technician availability and schedules to optimize workflow. • Maintain and organize the dispatch board to ensure accurate scheduling. • Analyze workload forecasts to assist in resource planning. • Provide technicians with essential information and ongoing support during service calls. • Monitor and update tickets to ensure accurate tracking and resolution.
2025-12-01T22:53:32Z