We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support. Responsibilities: • Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions. • Collaborate with internal teams to research and address member and audience concerns effectively. • Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa. • Maintain a comprehensive understanding of company policies, procedures, and relevant regulations. • Uphold high standards of customer service, adhering to ethical practices and professionalism. • Manage inbound and outbound calls to address customer needs and resolve issues. • Perform order entry tasks with attention to detail and accuracy. • Deliver clear and effective communication to ensure customer satisfaction.

• Previous experience in a call center or customer service environment. • Proficiency in using Salesforce for case management and customer support. • Strong skills in handling inbound and outbound calls professionally. • Ability to assist customers with technical inquiries, particularly related to smart speaker platforms. • Familiarity with order entry processes and data management. • Excellent verbal and written communication skills. • Knowledge of customer service best practices and ethical standards. • Ability to work collaboratively and adapt to changing priorities.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Saint Paul, MN
onsite
Temporary
22.80 - 26.40 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support. Responsibilities: • Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions. • Collaborate with internal teams to research and address member and audience concerns effectively. • Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa. • Maintain a comprehensive understanding of company policies, procedures, and relevant regulations. • Uphold high standards of customer service, adhering to ethical practices and professionalism. • Manage inbound and outbound calls to address customer needs and resolve issues. • Perform order entry tasks with attention to detail and accuracy. • Deliver clear and effective communication to ensure customer satisfaction.
2026-02-03T15:53:40Z