<p>We are looking for a dedicated Customer Experience Specialist to join our team in Methuen, MA. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, coordinating services, and providing efficient solutions. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Open and manage customer cases, ensuring timely routing to appropriate departments.</p><p>Dispatching calls to field technicians</p><p>Process customer payments and assist with scheduling service appointments to meet their needs.</p><p>Provide answers to frequently asked questions and guide customers through available solutions.</p><p>Coordinate training, transport, and contract execution to ensure orders are ready.</p><p>Collaborate with customers' insurance providers to verify adequate coverage for services.</p><p>Document intake details, update work orders, and provide accurate service estimates.</p><p>Identify opportunities to drive revenue and collaborate closely with other departments to execute tasks.</p>

<p>Organized and able to prioritize issues appropriately</p><p>Demonstrated level of excellence with customer communication and follow-up</p><p>Strong computer, phone, and software skills</p><p>2+ years Dispatch experience</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>