<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. It's a great opportunity for someone earlier in their career whose energetic and business minded. Tons of room for growth/advancement. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! You can email Bill.Nichols@roberthalf directly too. </p>
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
We are looking for a dedicated Customer Service Specialist to join our team in Springfield, Vermont. This role is a Contract to permanent position, offering the opportunity to grow within the organization while providing vital support to clients in need. The ideal candidate will excel in communication, organization, and empathy, ensuring every interaction is handled with care and attention to detail.<br><br>Responsibilities:<br>• Respond to incoming calls and direct individuals to the appropriate departments, programs, or services.<br>• Assist clients in completing applications for essential resources such as housing, food, and fuel assistance.<br>• Communicate compassionately with clients facing crisis situations or challenges.<br>• Accurately input and manage client information in internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks including data entry, documentation, and follow-up communications.<br>• Uphold confidentiality standards and provide respectful service to all individuals.<br>• Ensure thorough understanding of organizational processes to guide clients effectively.<br>• Maintain a detail-oriented demeanor while handling sensitive client concerns.
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
<p>Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we’d love to hear from you!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are looking for an organized and personable Receptionist to join our team on a long-term contract basis in Newton Centre, Massachusetts. In this role, you will be the first point of contact for visitors and callers, assisting with administrative tasks and ensuring smooth daily operations. The ideal candidate will have strong communication skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and manage front desk operations to ensure a welcoming environment.<br>• Answer and direct calls using a multi-line phone system, providing accurate information to callers.<br>• Schedule and organize appointments, maintaining an efficient calendar.<br>• Handle email correspondence professionally, responding promptly to inquiries.<br>• Perform data entry tasks and maintain accurate records.<br>• Utilize Microsoft Word, Excel, and Outlook for various administrative duties.<br>• Organize and manage physical and digital files for easy access and retrieval.<br>• Provide exceptional customer service by addressing visitor and client needs.<br>• Collaborate with team members to support office functions and ensure smooth workflows.<br>• Assist with other administrative tasks as needed.
We are looking for an Associate Property Manager to join our team in Woburn, Massachusetts. In this role, you will focus on managing a portfolio of real estate assets, serving as the primary point of contact for property owners and internal teams. This is a long-term contract position that requires a strong ability to oversee projects, resolve issues, and maintain positive relationships with stakeholders.<br><br>Responsibilities:<br>• Collaborate with internal teams across legal, finance, operations, and real estate planning to address property-related needs and deliver timely solutions.<br>• Act as the primary liaison between property owners and the organization, ensuring smooth communication and handling inquiries with professionalism.<br>• Research, analyze, and resolve complex property inquiries, such as ownership changes, lease renewals, and payment discrepancies.<br>• Manage contract-driven requirements, including landlord consents, property redevelopment, terminations, and expansions.<br>• Provide exceptional customer service by responding to inquiries promptly and ensuring thorough follow-through.<br>• Maintain accurate and up-to-date records of property cases and interactions using Salesforce.<br>• Build and nurture long-term, mutually beneficial relationships with property owners and their representatives.<br>• Facilitate property visits and deploy field operations staff as needed to address on-site issues.<br>• Assist with negotiation processes and collaborate with the Real Estate Transactions team on complex matters.<br>• Execute additional duties as required to support the property management organization.
<p>Well respected Public Accounting Firm with a 35+ year history in the Andover area with an excellent reputation is looking to hire a Tax Manager. This person will be part of 15-person team reporting into the managing principal getting involved with all aspects of taxes servicing their clients. This includes compliance and consulting services on multiple client engagements from start to finish, which includes planning, executing, directing, and completing tax projects. BS Degree required, CPA, MST preferred with 5-10+ years of tax experience in the public or private sector. Will be involved in Individual, S-Corps, Partnerships and Fiduciary Tax returns supporting all research and tax matters. Great opportunity for a Tax Professional looking to join team friendly collaborative work environment, work/life balance culture and offers remote flexibility. If interested, reach out to dino.valeri@roberthalf;com or message me thru LinkedIn. </p><p> </p>
<p>Well respected Public Accounting Firm with a 30+ year history in the Waltham area with an excellent reputation is looking to hire a Tax Manager. This person will be part of 10-person team reporting into the managing principal getting involved with all aspects of taxes servicing their clients. This includes compliance and consulting services on multiple client engagements from start to finish, which includes planning, executing, directing, and completing tax projects. BS Degree required, CPA, MST preferred with 5-10+ years of tax experience in the public or private sector. Will be involved in Individual, S-Corps, Partnerships and Fiduciary Tax returns supporting all research and tax matters. Great opportunity for a Tax Professional looking to join team friendly collaborative work environment, work/life balance culture and offers remote flexibility. If interested, reach out to dino.valeri@roberthalf or message me thru LinkedIn.</p>
<p>Our client is a reputable and world-renowned Asset Management firm is looking to bring onboard a Finance Associate to the team.</p><p>The Finance team manages and reports on a diverse investment portfolio while collaborating with internal and external stakeholders. This role focuses on private equity investments, with exposure to other asset classes like hedge funds, public equity, and real estate. Key responsibilities include managing valuation and accounting, overseeing fund administrators, collaborating on investment closings, and conducting financial analysis. </p>
<p>Our client is a well-established investment management company is looking to add to the Finance team in their Boston office. The Finance team works alongside investment professionals, legal, tax, and operations groups to support and oversee investment activities within a diversified portfolio. Responsibilities include ensuring accurate accounting, reporting, and performance analysis, along with conducting financial analysis and market research to evaluate investment opportunities and trends. The role involves primary oversight of real assets fund investments, including real estate, private credit, and private equity, while also contributing to broader initiatives across asset classes. Collaborating closely with internal functions and external partners, the position ensures compliance with regulations and supports the lifecycle of portfolio investments. The ideal candidate will bring 5+ years of related experience, public accounting and CPA are a plus as well.</p><p><br></p><p>This position is hybrid, with 3 days in office schedule. If you are interested and would like to be considered, please reach out to Thatiane Abrantes.</p>
