<p><strong>Position Summary</strong></p><p>This role is responsible for recruiting participants and providers, maintaining compliance with contractual and licensing requirements, and supporting the overall success of the program. This role involves coordinating special projects, managing participant and provider files, and facilitating communication between families, providers, and internal departments to ensure quality service delivery.</p><p><br></p><p><strong>Essential Duties and Responsibilities</strong></p><p>To perform this job successfully, an individual must be able to perform the following duties satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Recruit participants and providers for the program.</li><li>Coordinate special projects as assigned by supervisors.</li><li>Enroll, certify, and re-certify participants.</li><li>Refer Enhanced Referrals to the Resource and Referral Department for provider lists.</li><li>Assist with parent and provider file audits to ensure accuracy and compliance.</li><li>Support participants in resolving issues involving employers, schools, children, and providers.</li><li>Complete and verify all provider and participant contracts, forms, files, records, and reports.</li><li>Coordinate parent education and parent involvement components.</li></ul><p><br></p>

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field, or equivalent relevant experience.<br>• Previous experience in case management or working with vulnerable populations is highly preferred.<br>• Strong organizational and time-management abilities to handle multiple tasks effectively.<br>• Demonstrated compassion, patience, and adaptability in high-pressure situations.<br>• Proficiency in tools such as ADP Financial Services, CRM systems, and calendar management software.<br>• Excellent communication skills, including answering inbound calls and managing client interactions.<br>• Familiarity with budget processes and resource allocation.<br>• Bilingual or multilingual abilities are a plus but not required.

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