We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position, offering an opportunity to grow within the payments industry. As a member of our call center team, you will play a key role in delivering exceptional service to our customers while utilizing advanced tools and processes. ***SHIFT: Monday - Friday, 2:00pm - 11:00pm*** Responsibilities:• Open and manage trouble tickets to address specific customer concerns efficiently.• Clearly explain product options, features, and associated charges to ensure customer understanding.• Navigate customer service systems and tools promptly to provide seamless support.• Apply established procedures to resolve routine issues, collaborating with others when guidance is required.• Maintain high-quality service standards and meet call center performance metrics consistently.• Educate customers on self-service tools such as company applications and web services.• Share information about promotions, new products, and upgrades to enhance customer experience.• Provide accurate rate quotes and encourage customers to explore prepay options.• Handle additional tasks and responsibilities as assigned to support the team.

• Proven experience in customer service or a call center environment. • Strong data entry skills with attention to detail. • Ability to conduct thorough research to address customer inquiries. • Proficiency in email correspondence and clear, concise communication. • Experience in providing accurate customer quotes. • Bilingual proficiency in Spanish is highly desirable. • Familiarity with payment systems or related industry tools is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Indianapolis, IN
remote
Contract / Temporary to Hire
16.00 - 16.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position, offering an opportunity to grow within the payments industry. As a member of our call center team, you will play a key role in delivering exceptional service to our customers while utilizing advanced tools and processes. ***SHIFT: Monday - Friday, 2:00pm - 11:00pm*** Responsibilities:• Open and manage trouble tickets to address specific customer concerns efficiently.• Clearly explain product options, features, and associated charges to ensure customer understanding.• Navigate customer service systems and tools promptly to provide seamless support.• Apply established procedures to resolve routine issues, collaborating with others when guidance is required.• Maintain high-quality service standards and meet call center performance metrics consistently.• Educate customers on self-service tools such as company applications and web services.• Share information about promotions, new products, and upgrades to enhance customer experience.• Provide accurate rate quotes and encourage customers to explore prepay options.• Handle additional tasks and responsibilities as assigned to support the team.
2025-09-17T15:05:08Z