We are looking for a motivated Collections Specialist to join our team in Elk Grove Village, Illinois. In this role, you will focus on assisting customers with billing inquiries and ensuring timely collection of payments. This is a Contract to permanent position, offering a great opportunity to grow your skills and advance in the waste management industry. Responsibilities: • Conduct outbound calls to residents to remind them of pending invoices and due bills. • Follow up on overdue payments across multiple districts and large territories. • Address customer concerns effectively, ensuring prompt resolution of billing issues. • Handle multiple tasks simultaneously, maintaining accuracy and efficiency under pressure. • Respond to inquiries in a detail-oriented and timely manner, delivering excellent customer service. • Utilize accounting software systems to process payments and maintain accurate billing records. • Collaborate with internal teams to streamline collection processes and improve customer satisfaction. • Manage inbound calls, providing clear and empathetic communication to address customer needs. • Maintain detailed documentation of all interactions and payment follow-ups for auditing purposes.

• Familiarity with accounting software systems such as Epic Software. • Experience working with CRM tools to manage customer relationships. • Strong ability to handle inbound and outbound calls professionally. • Knowledge of billing functions and collection processes. • Excellent multitasking skills to manage responsibilities across large territories. • Ability to work effectively under pressure while maintaining attention to detail. • Strong communication skills with a focus on delivering exceptional customer service. • Willingness to learn and adapt, with training provided for the role.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Elk Grove Village, IL
onsite
Contract / Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a motivated Collections Specialist to join our team in Elk Grove Village, Illinois. In this role, you will focus on assisting customers with billing inquiries and ensuring timely collection of payments. This is a Contract to permanent position, offering a great opportunity to grow your skills and advance in the waste management industry. Responsibilities: • Conduct outbound calls to residents to remind them of pending invoices and due bills. • Follow up on overdue payments across multiple districts and large territories. • Address customer concerns effectively, ensuring prompt resolution of billing issues. • Handle multiple tasks simultaneously, maintaining accuracy and efficiency under pressure. • Respond to inquiries in a detail-oriented and timely manner, delivering excellent customer service. • Utilize accounting software systems to process payments and maintain accurate billing records. • Collaborate with internal teams to streamline collection processes and improve customer satisfaction. • Manage inbound calls, providing clear and empathetic communication to address customer needs. • Maintain detailed documentation of all interactions and payment follow-ups for auditing purposes.
2025-09-25T21:04:31Z