We are looking for a dedicated Customer Service Representative to join our team in El Cajon, California. This is a Contract-to-Permanent position, offering the opportunity to grow within a dynamic work environment. The role involves managing both inbound and outbound calls, focusing on booking appointments and handling warm and hot leads efficiently. Responsibilities: • Handle a high volume of inbound and outbound calls daily, ranging from 50 to 70 calls. • Schedule and book at least 10 appointments per day with prospective clients. • Work exclusively with warm and hot leads, ensuring an attentive and results-driven approach. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Utilize a multi-line phone system to manage call flow effectively. • Maintain accurate records of customer interactions and appointments scheduled. • Collaborate with team members to improve call strategies and meet performance goals. • Follow established procedures for handling calls and documenting outcomes. • Ensure all communications are conducted in a courteous and attentive manner.

• Proven experience in receptionist duties, such as answering multi-line phone systems. • Familiarity with managing switchboard operations for phones with 1 to 10 lines. • Strong skills in handling inbound calls and providing excellent customer service. • Previous experience in part-time receptionist roles or similar positions. • Ability to communicate effectively and professionally in a fast-paced environment. • Strong organizational skills to manage call schedules and appointment bookings. • Comfortable working Tuesday through Saturday, with flexibility as needed. • Goal-oriented mindset with the ability to achieve daily appointment targets.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

El Cajon, CA
onsite
Contract / Temporary to Hire
23.00 - 28.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in El Cajon, California. This is a Contract-to-Permanent position, offering the opportunity to grow within a dynamic work environment. The role involves managing both inbound and outbound calls, focusing on booking appointments and handling warm and hot leads efficiently. Responsibilities: • Handle a high volume of inbound and outbound calls daily, ranging from 50 to 70 calls. • Schedule and book at least 10 appointments per day with prospective clients. • Work exclusively with warm and hot leads, ensuring an attentive and results-driven approach. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Utilize a multi-line phone system to manage call flow effectively. • Maintain accurate records of customer interactions and appointments scheduled. • Collaborate with team members to improve call strategies and meet performance goals. • Follow established procedures for handling calls and documenting outcomes. • Ensure all communications are conducted in a courteous and attentive manner.
2025-08-27T18:14:11Z