We are looking for a Bilingual Customer Experience Specialist to join our mission-driven team in San Diego, California. This Contract-to-Permanent position offers a unique opportunity to make a meaningful impact by connecting individuals with vital services and resources. If you are passionate about providing outstanding support and thrive in a collaborative environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming inquiries via phone, chat, or other platforms, offering accurate information and support.<br>• Document all client interactions promptly and accurately using web-based systems.<br>• Maintain a comprehensive understanding of available services, programs, and resources to assist clients effectively.<br>• Collaborate closely with internal teams to address client needs and improve service delivery.<br>• Uphold high standards of customer service by delivering compassionate and detail-oriented communication.<br>• Utilize CRM and other computer programs to track and manage client information efficiently.<br>• Assist customers with benefit and billing inquiries while resolving issues in a timely manner.<br>• Translate and communicate effectively in both Spanish and English to ensure clarity and understanding.<br>• Adapt to new technologies and tools as required to enhance customer experience.<br>• Monitor call metrics and meet performance standards using tools like Avaya CMS.
<p>Are you a compassionate and detail-oriented professional with excellent communication skills in multiple languages? Join our team as a <strong>Bilingual Call Center Agent</strong> for a nonprofit organization where you can make a real difference by supporting our mission and connecting with people from diverse backgrounds.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer, screen, and direct incoming calls in a professional and friendly manner, ensuring a positive experience for every caller.</li><li>Provide support, guidance, and solutions to clients or community members in two or more languages (e.g., English and Spanish).</li><li>Accurately document all interactions and ensure data entry is handled with confidentiality and precision.</li><li>Collaborate with team members and departments to resolve inquiries or escalate urgent issues to appropriate personnel.</li><li>Educate callers about the nonprofit’s mission, events, programs, and services.</li><li>Maintain a thorough knowledge of the organization's resources and external partners to provide accurate referrals when necessary.</li><li>Handle sensitive or emotional conversations with empathy, patience, and professionalism.</li><li>Assist with occasional administrative or outreach tasks as needed.</li></ul><p><br></p>
<p> Robert Half is seeking a <strong>Bilingual Spanish Call Center Specialist</strong> to support a help-line for our client. This role is vital for providing consistent, empathetic, and efficient service to callers, ensuring their needs are met promptly and professionally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide outstanding customer service to callers in both Spanish and English, maintaining professionalism and empathy at all times.</li><li>Assist inbound callers with inquiries, troubleshooting requests, and resolving issues according to defined protocols.</li><li>Accurately document interactions and maintain records in a help desk or call management system.</li><li>Deliver accurate information about services, policies, or procedures, tailoring responses to fit the needs of diverse callers.</li><li>Escalate complex issues or emergencies to appropriate personnel for further resolution.</li><li>Collaborate with team members across shifts to ensure seamless handoff and continuity of care for active cases.</li><li>Stay informed of updates or changes in company procedures to provide accurate, up-to-date information to callers.</li><li>Adhere to performance metrics, including response time, call quality, and issue resolution rates.</li></ul><p><br></p>
<p>Are you a detail-oriented professional with excellent communication skills and a knack for problem-solving? Robert Half is seeking a dedicated Collections Specialist to join our dynamic healthcare client’s team. As a Collections Specialist, you will play a critical role in ensuring accounts receivable are accurate and properly managed, while maintaining positive relationships with customers and clients. This is an exciting opportunity for someone who thrives in fast-paced environments and enjoys delivering top-notch service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Follow up on overdue accounts and assist in resolving billing discrepancies in a timely and professional manner.</li><li>Utilize both inbound and outbound communication to collect outstanding balances while embodying empathy and professionalism.</li><li>Investigate and address payment disputes, misapplied payments, or other billing-related concerns to identify a resolution.</li><li>Maintain thorough records of all collection efforts and communications, updating the system with accurate and timely notes.</li><li>Partner with internal departments, such as billing or customer service, to ensure customer experience and account accuracy are priorities.</li><li>Assist with achieving financial targets by effectively reducing aged receivables in accordance with department policies.</li></ul><p><br></p>
<p>A busy and compassionate medical facility in Oceanside is seeking a Receptionist who’s bilingual in Spanish and excels at managing phones, scheduling, and patient interactions. This role is perfect for someone who enjoys helping others, keeps things organized, and can juggle multiple tasks with grace.</p><p><br></p><p><strong><u>💼 What You’ll Be Doing:</u></strong></p><ul><li>Answer high-volume phone calls and route them appropriately.</li><li>Schedule patient appointments and manage provider calendars.</li><li>Greet patients and visitors with professionalism and warmth.</li><li>Verify insurance and assist with intake forms.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Communicate clearly with both English and Spanish-speaking patients.</li></ul>
<p>Robert Half is partnering with a compassionate and community-focused healthcare provider in Oceanside, CA to find a Receptionist who can bring warmth, efficiency, and bilingual Spanish skills to the front desk. This is a fantastic opportunity to be part of a team that truly makes a difference in patients’ lives every day.</p><p><br></p><p><strong><u>Your Role:</u></strong></p><ul><li>Welcome patients and visitors with professionalism and empathy.</li><li>Answer and direct phone calls, schedule appointments, and manage calendars.</li><li>Verify insurance information and assist with patient intake forms.</li><li>Maintain a clean and organized reception area.</li><li>Provide administrative support to medical staff as needed.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.<br>• Utilize multiple internal systems to ensure accurate and efficient service delivery.<br>• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.<br>• Provide timely feedback to management about potential service failures or customer concerns.<br>• Assist with order management, including new customer setups, shipping, and delivery tracking.<br>• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.<br>• Participate in special projects and initiatives as assigned by management.<br>• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.<br>• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.<br>• Work occasional mandatory overtime as requested by management.
<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
<p>A modern and patient-focused dental practice in Carlsbad is looking for a warm, professional Front Office Receptionist to be the welcoming face of their clinic. If you love helping people, enjoy keeping things organized, and thrive in a healthcare setting, this role offers a great blend of customer service and administrative support.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Greet patients with a friendly and professional demeanor.</li><li>Check in and check out patients, verify insurance, and collect co-pays.</li><li>Schedule appointments and manage provider calendars.</li><li>Answer phone calls, respond to inquiries, and confirm appointments.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Assist with patient records, intake forms, and basic billing tasks.</li></ul>
<p>Our special client in the healthcare sector in Escondido, CA is looking for a Front Desk Patient Services Representative to join their team for the early morning shift. This role is perfect for someone who enjoys being the first friendly face patients see and thrives in a fast-paced, compassionate environment.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Greet patients and visitors warmly and professionally.</li><li>Check in patients, verify insurance, and collect co-pays.</li><li>Schedule appointments and manage provider calendars.</li><li>Maintain accurate patient records and assist with intake forms.</li><li>Communicate with medical staff to ensure smooth patient flow.</li><li>Handle phone calls and respond to inquiries with care and efficiency.</li></ul>
<p>Our client is looking for a dynamic and outgoing Front Desk Coordinator to be the face and voice of our organization. In this essential role, you will oversee the reception area, welcome clients and visitors, and help ensure the smooth operation of our office. The ideal candidate is highly professional, detail-oriented, and a natural multitasker who thrives in collaborative environments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients warmly, ensuring a professional and welcoming experience.</li><li>Respond promptly to phone calls, emails, and general inquiries, directing communication to the appropriate contacts or departments.</li><li>Maintain the reception area to ensure it is clean, organized, and reflects the company’s professional image.</li><li>Schedule, confirm, and coordinate appointments, meetings, and conference room bookings.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Assist with administrative tasks, such as data entry, maintaining office supplies inventory, and handling administrative documentation.</li><li>Provide support for company events or projects as needed.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team in Carlsbad, California. In this Contract to permanent position, you will play a pivotal role in creating a welcoming environment for visitors and ensuring smooth day-to-day office operations. If you have strong organizational skills and enjoy engaging with people, this role offers an excellent opportunity to contribute to a dynamic workplace.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors with a warm and detail-oriented demeanor, ensuring a positive first impression.</p><p>• Maintain a clean and organized reception area to uphold a welcoming atmosphere.</p><p>• Manage appointment scheduling and oversee meeting room calendars to coordinate office activities.</p><p>• Receive, sort, and distribute incoming mail, packages, and other deliveries efficiently.</p><p>• Perform administrative tasks such as data entry, filing, scanning, and document preparation.</p><p>• Coordinate with building management and external vendors to address facility-related needs.</p><p>• Monitor office supplies inventory and place orders to ensure availability.</p><p>• Handle incoming calls using a multi-line phone system, providing accurate information and directing calls appropriately.</p><p><br></p><p>Requirements: </p><p>• Prior experience in receptionist duties, including answering multi-line phone systems.</p><p>• Strong ability to manage inbound calls and provide excellent customer service.</p><p>• Proficiency in administrative tasks such as data entry and document preparation.</p><p>• Excellent organizational skills and attention to detail.</p><p>• Ability to coordinate effectively with vendors and building management.</p><p>• Positive attitude with strong communication and interpersonal skills.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers a hybrid work schedule, combining remote and in-office days. The ideal candidate will play a crucial role in managing rental applications, ensuring accuracy, and delivering exceptional service to both internal teams and customers.<br><br>Responsibilities:<br>• Process incoming rental applications with a high level of accuracy and attention to detail.<br>• Verify the completeness and correctness of application information.<br>• Update and maintain customer accounts in internal systems as required.<br>• Liaise with internal departments to address inquiries and resolve issues efficiently.<br>• Respond to customer questions and concerns through email, phone, and other communication channels.<br>• Schedule appointments and coordinate with applicants to ensure smooth processing.<br>• Handle data entry tasks to maintain organized and accurate records.<br>• Support weekend operations remotely when necessary, adhering to the established schedule.<br>• Assist in maintaining compliance with company policies and procedures throughout the application process.
<p>Are you an experienced Collections Specialist looking to grow your career in a dynamic and professional environment? Robert Half is seeking a highly skilled and detail-oriented Collections Specialist for a contract-to-permanent opportunity in San Diego, California. This role offers an excellent pathway to long-term career growth with a reputable company and a supportive team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts receivable by monitoring overdue accounts and pursuing collection efforts.</li><li>Contact clients via phone, email, and mail to resolve outstanding balances in a professional and timely manner.</li><li>Investigate and resolve billing discrepancies and disputes effectively.</li><li>Maintain detailed and accurate records of collection activities using company systems.</li><li>Collaborate with other departments to ensure processes run smoothly and efficiently.</li><li>Provide exceptional customer service with a focus on maintaining strong customer relationships.</li></ul>
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
<p>Are you someone who enjoys solving puzzles, building relationships, and keeping financial operations on track? A well-established company in Oceanside is looking for a Collections Specialist who can bring a calm, confident approach to managing receivables and resolving outstanding balances. This role is perfect for someone who’s organized, personable, and ready to make a meaningful impact in a collaborative environment.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Monitor and manage the accounts receivable portfolio, ensuring timely follow-up on outstanding invoices.</li><li>Communicate professionally with clients to resolve payment issues and negotiate payment plans when necessary.</li><li>Research and reconcile account discrepancies, applying payments accurately.</li><li>Collaborate with internal departments to ensure billing accuracy and resolve disputes.</li><li>Prepare aging reports and assist with month-end close processes.</li><li>Maintain detailed records of collection activities and client communications.</li></ul>
<p>Are you friendly, professional, and highly organized? Our client is seeking a dependable Receptionist to create a welcoming environment for our clients, customers, and team members. As the first point of contact, you will be responsible for managing front-desk operations while maintaining a professional and pleasant atmosphere in our office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors promptly, ensuring a warm and positive first impression.</li><li>Answer, screen, and direct phone calls and emails to the appropriate contacts or departments.</li><li>Manage scheduling and maintain conference room calendars.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Maintain and organize the reception area to reflect the company’s professional image.</li><li>Assist with administrative tasks, such as data entry, filing, and basic document preparation.</li><li>Manage and reorder office supplies as needed.</li><li>Collaborate with team members to provide logistical support for meetings or events.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in San Diego, California. In this role, you will focus on managing accounts receivable, ensuring that outstanding balances are collected promptly, and fostering positive relationships with clients. This position offers an opportunity to contribute to the financial health of the organization while working closely with cross-functional teams in a dynamic environment.<br><br>Responsibilities:<br>• Monitor accounts receivable aging reports and proactively follow up on overdue balances to ensure timely collections.<br>• Collaborate with Customer Success and Sales teams to address billing disputes and facilitate resolutions.<br>• Maintain accurate and organized records of collection activities using the company’s accounting systems.<br>• Escalate delinquent accounts as needed, including coordinating with external collection agencies.<br>• Prepare and present regular reports to management on collection progress, trends, and potential risks.<br>• Identify and recommend process improvements to enhance the efficiency of billing and collection operations.<br>• Utilize tools such as Zuora and Salesforce to track and manage B2B collections effectively.<br>• Ensure compliance with company policies and procedures throughout all collection activities.<br>• Build and maintain strong relationships with clients to promote goodwill while addressing outstanding payments.
<p>Robert Half is seeking a <strong>Front Desk Coordinator</strong> to be the welcoming face of our client’s organization. This role offers an excellent opportunity to make lasting first impressions while managing administrative tasks in a fast-paced and professional environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist visitors, clients, and employees with professionalism and a positive attitude.</li><li>Answer incoming calls, screen and forward them as necessary, and handle inquiries efficiently.</li><li>Maintain the front desk, reception area, and common spaces by keeping them tidy, organized, and stocked with necessary supplies.</li><li>Schedule appointments, manage meeting room bookings, and coordinate calendar activities.</li><li>Assist with incoming and outgoing mail, packages, and deliveries.</li><li>Provide administrative support, including data entry, report generation, and document preparation.</li><li>Act as a liaison between clients, team members, and other departments, ensuring effective communication and problem resolution.</li><li>Uphold security procedures, such as monitoring visitor access and maintaining sign-in logs.</li></ul><p><br></p>
<p>Do you have excellent communication skills, a welcoming demeanor, and a knack for keeping a busy office running smoothly? Our client, a respected company in the construction industry, is on the lookout for a friendly and organized Receptionist to serve as the first point of contact for their team and visitors. If you thrive in a dynamic environment and enjoy making a great first impression, this is the role for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome visitors, clients, and vendors with professionalism and a friendly attitude.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Maintain and manage the front desk area, ensuring it is clean, organized, and presentable.</li><li>Provide administrative support to the team, including scheduling meetings, preparing documents, and managing mail.</li><li>Assist with data entry and filing to support project tracking and office operations.</li><li>Coordinate deliveries and ensure proper documentation for materials and packages.</li><li>Maintain contact lists and communication during project coordination when needed.</li><li>Support HR or office management tasks such as onboarding new employees or setting up workspace logistics.</li><li>Handle sensitive information and maintain confidentiality at all times.</li></ul><p><br></p>
<p>About the Company</p><p>Our client, a respected wealth management company, is seeking a professional and reliable Part-Time Front Desk Receptionist to support their office operations. This role is ideal for someone with excellent communication skills and a polished, client-facing demeanor who enjoys creating a welcoming experience while managing front desk responsibilities.</p><p>Key Responsibilities</p><ul><li><strong>Reception & Client Service:</strong> Greet clients and visitors warmly, ensuring a professional and welcoming experience.</li><li><strong>Call Management:</strong> Answer, screen, and direct phone calls in a courteous and efficient manner.</li><li><strong>Scheduling Support:</strong> Assist with coordinating client appointments and managing conference room bookings.</li><li><strong>Administrative Tasks:</strong> Handle incoming/outgoing mail, prepare basic correspondence, and support office staff with light administrative duties.</li><li><strong>Office Organization:</strong> Maintain a tidy and professional reception area and order office supplies as needed.</li><li><strong>Confidentiality:</strong> Handle sensitive information with discretion in accordance with company and industry standards.</li></ul><p><br></p>
<p>Robert Half is working with a fast-moving, customer-centric company in Vista, CA to find a Front Desk Coordinator who can juggle high-volume phone calls, greet guests with a smile, and keep the front office humming like a well-oiled machine. If you're the kind of person who thrives in a busy environment, loves being the first point of contact, and can switch gears with grace, this role is calling your name.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Answer and route a high volume of incoming calls with professionalism and accuracy.</li><li>Greet visitors and clients, ensuring a welcoming and organized front desk experience.</li><li>Manage appointment scheduling and conference room bookings.</li><li>Handle incoming and outgoing mail and deliveries.</li><li>Maintain office supplies and assist with light administrative tasks.</li><li>Support various departments with clerical needs as requested.</li></ul>
<p>Are you a people-oriented professional with exceptional organizational skills and a welcoming demeanor? Do you have a knack for creating positive first impressions while maintaining a smooth and efficient front desk? Our client, a prominent company in the construction industry, is seeking a reliable and proactive Front Desk Coordinator to be the face of their organization! This role is ideal for a professional who enjoys multitasking, thrives in a fast-paced environment, and is eager to contribute to a growing company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet all visitors (e.g., clients, vendors, contractors) in a professional and friendly manner, ensuring they feel welcomed and assisted.</li><li>Answer and route phone calls to the appropriate team members, handling inquiries with accuracy and professionalism.</li><li>Maintain the organization and presentation of the front desk and reception area.</li><li>Schedule and manage meeting rooms, including coordination with other departments.</li><li>Monitor incoming and outgoing mail, deliveries, and packages while ensuring timely distribution.</li><li>Assist with general office duties such as filing, data entry, and ordering supplies.</li><li>Provide administrative support to other departments as needed, including helping coordinate construction project logistics.</li><li>Keep track of office schedules, key events, and project deadlines to assist with communication flow between teams.</li><li>Ensure proper communication between construction staff, clients, and vendors when necessary.</li><li>Handle confidential information with care and maintain a high level of professionalism.</li></ul>
<p>A boutique professional services firm in Solana Beach is seeking a polished and organized Front Desk Coordinator to manage the flow of their office and create a welcoming experience for clients and staff. This role is perfect for someone who enjoys being the hub of activity, thrives on multitasking, and takes pride in keeping things running smoothly.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Serve as the first point of contact for visitors, clients, and vendors.</li><li>Answer and route phone calls, manage emails, and handle general inquiries.</li><li>Schedule meetings, maintain calendars, and coordinate conference room bookings.</li><li>Assist with mail distribution, office supply inventory, and vendor coordination.</li><li>Support administrative tasks such as filing, scanning, and data entry.</li><li>Help with light bookkeeping or billing tasks as needed.</li></ul>
