<p>As a <strong>Client Experience Specialist</strong>, you’ll play a key role in supporting individuals and families who reach out looking for guidance, resources, and compassion. This position is perfect for someone who wants to grow in social services and enjoys being a steady, helpful voice for people navigating challenging situations. Every call you take is an opportunity to make someone’s day a little easier. This role is contract to hire with the ability to work hybrid once hired on permanently. Approximately the first 6 months will be fully in office! </p><p><strong>What You’ll Do:</strong></p><ul><li>Serve as the first point of contact for community members calling in for help or information.</li><li>Answer a high volume of inbound calls while maintaining a warm, supportive, and patient approach.</li><li>Communicate with clients in <strong>both English and Spanish</strong> to understand their needs and connect them to the right programs or resources.</li><li>Enter and track information using <strong>two CRM systems</strong>, ensuring accuracy and thorough documentation.</li><li>Provide clear explanations of available services and walk callers through next steps.</li><li>Stay informed about internal and community programs to guide clients effectively.</li><li>Uphold client confidentiality and handle sensitive situations with professionalism.</li><li>Work closely with team members to ensure clients receive seamless support.</li></ul><p><br></p>
<p>Are you passionate about helping others and fluent in both English and Spanish? Our team is seeking a customer service professional to support our customers via phone, email, and chat. As a Bilingual Spanish Customer Service Representative, you will deliver outstanding service and solutions to our clients and customers while resolving issues accurately and efficiently.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle incoming customer communications in both Spanish and English, ensuring prompt and professional responses.</li><li>Address product inquiries, resolve issues, and follow up on customer concerns with empathy and attention to detail.</li><li>Document interactions and outcomes in the customer relationship management system.</li><li>Collaborate with internal teams to escalate complex cases and ensure timely solutions.</li><li>Maintain a strong knowledge of company products, policies, and procedures.</li><li>Meet defined metrics for productivity and customer satisfaction.</li></ul><p><br></p>
<p>Are you a bilingual professional with a passion for customer service and problem-solving? Our client in San Diego, CA is seeking a dedicated Spanish Call Center Representative to join their dynamic team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to make a positive impact in a customer support role.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service to both Spanish and English-speaking clients via phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints promptly and professionally</li><li>Document all customer interactions accurately in the CRM system</li><li>Collaborate with team members and escalate complex issues as needed</li><li>Maintain knowledge of products, services, and company policies to better assist customers</li><li>Meet or exceed daily performance metrics and quality assurance standards</li></ul><p><br></p>
<p><strong>Bilingual Spanish Customer Service Representative – Nonprofit (Homelessness & Community Assistance)</strong></p><p> <strong>Location:</strong> Onsite (Hybrid eligible after ~6 months)</p><p> <strong>Type:</strong> Contract-to-Hire</p><p> <strong>Start Date:</strong> Early January</p><p> <strong>Schedule:</strong> Full-time, Standard Business Hours (Shifts between 8AM–6PM)</p><p><strong>About the Opportunity:</strong></p><p> We are seeking compassionate, mission-driven <strong>Bilingual Spanish Customer Service Representatives</strong> to join a nonprofit dedicated to supporting individuals facing homelessness, food insecurity, and housing challenges. This role is ideal for someone who is passionate about serving the community and wants to build a long-term career in social services.</p><p>You’ll be the first point of contact for clients seeking help, providing information, support, and referrals to essential programs. The role begins fully onsite, with potential hybrid flexibility after approximately six months based on performance and reliability.</p><p><strong>What You’ll Do:</strong></p><ul><li>Answer inbound calls from community members seeking assistance with homelessness services, food programs, housing resources, and other essential needs.</li><li>Communicate with clients in <strong>both English and Spanish</strong>, offering patient, compassionate support.</li><li>Gather information, assess needs, and provide accurate details about available programs and next steps.</li><li>Document all interactions using the organization’s CRM system.</li><li>Learn program guidelines, processes, and community resources quickly.</li><li>Maintain confidentiality and follow all nonprofit and social services compliance standards.</li><li>Collaborate with team members and program staff to ensure callers receive timely and appropriate</li></ul><p><br></p>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
<p>Are you passionate about making a difference in your community while using your bilingual skills? Our client, a respected nonprofit organization in San Diego, is seeking a Spanish Call Center Representative to join their mission-driven team. This position offers the opportunity to provide essential support and resources to individuals and families across the local community.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls, providing compassionate assistance to callers in both English and Spanish.</li><li>Listen actively to understand caller needs, answer questions, and deliver accurate information regarding community services and programs.</li><li>Document calls and update client information in the organization’s database.</li><li>Collaborate with team members to support outreach initiatives and improve overall service delivery.</li><li>Maintain a professional, empathetic demeanor while assisting individuals from diverse backgrounds.</li><li>Adhere to confidentiality and nonprofit compliance standards at all times.</li></ul><p><br></p>
<p><strong>📞 Bilingual Call Center / Social Services Resource Agent</strong></p><p> <strong>Non-Profit Organization – Contract to Hire</strong></p><p> <strong>Start: Early 2026 | Fully Onsite to Start | Hybrid Available Once Hired Permanently</strong></p><p>We are partnering with a local non-profit dedicated to supporting individuals and families in need. We are seeking <strong>compassionate, patient, and service-driven individuals</strong> who want a long-term opportunity in social services and genuinely enjoy helping people.</p><p>This is a <strong>contract-to-hire</strong> role with the opportunity to transition into a permanent position. Once permanent, employees may shift into a <strong>hybrid schedule</strong> based on performance and program needs.</p><p><br></p><p><strong>📌 Position Overview</strong></p><p>You will handle high-volume inbound calls from community members seeking assistance across a wide range of basic-need and support services. You’ll provide information, referrals, and guidance while ensuring every caller feels supported and understood. This is an excellent role for someone who is resourceful, empathetic, and passionate about helping vulnerable populations.</p><p><br></p><p><strong>📌 Key Responsibilities</strong></p><ul><li>Assist callers looking for <strong>emergency or temporary shelter</strong>, including situations involving safety concerns or housing instability.</li><li>Provide information on <strong>longer-term housing programs</strong>, affordability options, and rental support resources.</li><li>Offer general guidance related to <strong>tenant questions, rights, and navigating housing challenges</strong>.</li><li>Support callers seeking <strong>medical or mental health services</strong>, low-cost clinics, and general wellness programs.</li><li>Provide information on <strong>crisis support</strong>, counseling options, and public health resources.</li><li>Guide callers through <strong>community assistance programs</strong> for utility discounts, bill help, or energy-saving upgrades.</li><li>Explain available programs for households with <strong>medical or financial hardships</strong> needing additional support.</li><li>Document calls clearly and accurately while following established protocols.</li></ul><p><br></p><p><br></p>
<p>Robert Half is partnering with a mission-driven nonprofit organization in San Diego to hire a <strong>Front Desk Coordinator</strong>. This role is perfect for someone who is passionate about serving the community, enjoys being the first point of contact, and excels in a warm, service-oriented environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Welcome clients, visitors, volunteers, and donors with a friendly and professional demeanor.</li><li>Manage a multi-line phone system, direct inquiries, and provide accurate program information.</li><li>Support client intake processes, including completing forms, verifying documents, and entering data into internal systems.</li><li>Maintain a clean and organized reception area to foster a welcoming environment for all individuals.</li><li>Coordinate appointment schedules, meeting room reservations, and front office calendars.</li><li>Assist with administrative tasks such as copying, scanning, filing, and preparing materials for staff and programs.</li><li>Handle incoming/outgoing mail and support donation drop-offs as needed.</li><li>Uphold confidentiality, sensitivity, and empathy when interacting with vulnerable populations.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We’re seeking compassionate, bilingual (English/Spanish) Call Center Representatives who are passionate about helping others and want to build a career in social services. In this role, you will be the first point of contact for individuals in need of resources, support, and guidance. You’ll provide high-quality customer service while helping connect community members to essential programs.</p><p><br></p><p>This role is a contract to hire position after approximately 6 months and can be hybrid after going permanent! </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer a high volume of incoming calls with professionalism, empathy, and patience.</li><li>Provide accurate information about programs, services, and resources.</li><li>Navigate and update two CRM systems to document cases and track interactions.</li><li>Assist callers in both English and Spanish.</li><li>Follow call scripts, guidelines, and compliance procedures.</li><li>Collaborate with internal teams to ensure callers receive proper support.</li></ul><p><br></p><p><br></p>
<p>A large <strong>manufacturing and distribution company</strong> in Vista is seeking a <strong>Collections Specialist</strong> with strong analytical skills and exceptional customer service. This role is best for someone who enjoys researching account discrepancies, digging deep into invoices, and ensuring that high-volume B2B accounts remain current. You’ll work directly with customers, sales reps, and internal departments to resolve issues before they escalate. This company experiences frequent purchase order changes, recurring shipments, and multi-location billing—so attention to detail, professionalism, and accuracy are essential.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Monitor high-volume AR aging and follow up on past due accounts across national and international customers</li><li>Identify, analyze, and resolve invoice discrepancies related to pricing, freight, quantity, and PO mismatches</li><li>Work cross-functionally with customer service, shipping, and sales to ensure billing accuracy</li><li>Document all interactions and maintain detailed records of payment commitments</li><li>Recommend credit holds, escalate delinquent accounts, and support write-off review</li><li>Manage credit applications and assist with credit limit adjustments based on payment history</li><li>Prepare weekly and monthly AR status reports for leadership</li></ul>
<p>A busy, client-focused office in Carlsbad is seeking a polished and bilingual <strong>Receptionist (Spanish/English)</strong> to be the welcoming face of the company. This role handles high-volume phone calls, walk-in support, and essential administrative tasks. The ideal candidate is warm, articulate, dependable, and able to switch seamlessly between Spanish and English in a professional environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide a friendly, professional greeting to all visitors, clients, and vendors</li><li>Answer and route incoming calls in both English and Spanish</li><li>Manage front desk calendar, meeting rooms, and visitor sign-in procedures</li><li>Assist with intake forms, client paperwork, and data entry</li><li>Translate documents and relay information in Spanish as needed</li><li>Maintain lobby cleanliness and presentation standards</li><li>Process incoming/outgoing mail and packages</li><li>Support administrative teams with scanning, filing, and document updates</li><li>Prepare daily logs, sign-in sheets, and reception reports</li><li>Provide backup support to HR, accounting, and office operations when needed</li></ul>
<p>Our client in Vista is seeking a polished, professional, and friendly <strong>Bilingual Spanish/English Receptionist</strong> to serve as the main point of contact for their corporate headquarters. This role is ideal for someone who enjoys interacting with employees and visitors, managing a busy front desk, and supporting administrative projects across departments.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Greet visitors, clients, and vendors with professionalism and warmth</li><li>Answer and route high-volume incoming calls in both English and Spanish</li><li>Manage front office calendar, conference room reservations, and daily visitor logs</li><li>Assist HR, accounting, and operations teams with administrative tasks including scanning, filing, and preparing documents</li><li>Handle incoming mail, deliveries, and outgoing packages</li><li>Support onboarding by preparing badge access, parking passes, and welcome packets</li><li>Maintain lobby appearance, office supply inventory, and general workplace organization</li><li>Assist with company events, catering setups, and meeting materials</li></ul>
<p>Our client, a reputable and fast-growing <strong>commercial construction company</strong>, is seeking a <strong>Collections Specialist</strong> who understands the unique challenges of construction billing, lien releases, progress payments, and project-based invoicing. This role is ideal for someone who enjoys digging into account histories, resolving discrepancies, and working closely with project managers to ensure accurate and timely receivables.</p><p>As part of the accounting team, you’ll manage a busy portfolio of customer accounts, many tied to multi-phase construction projects. The right candidate will be comfortable navigating retention rules, change orders, and contract billing schedules while maintaining excellent relationships with general contractors, subcontractors, and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conduct proactive outreach (phone & email) to resolve outstanding balances, including progress payments and retention amounts</li><li>Review construction contracts, billing schedules, and job cost reports for accuracy</li><li>Work with project managers to verify completed work, change orders, and approved pay applications</li><li>Prepare lien release documentation, conditional/unconditional waivers, and required compliance paperwork</li><li>Investigate disputed charges, reconcile statements, and process billing corrections</li><li>Monitor AR aging and generate weekly reports showing at-risk accounts</li><li>Maintain detailed notes, escalation logs, and customer communication history</li><li>Collaborate with the Controller to improve collection strategies and cash flow forecasting</li></ul>
<p>Our company is seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is vital to ensuring customer satisfaction and supporting ongoing business success. The ideal candidate will be an excellent communicator who is comfortable solving problems and delivering service in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, or chat</li><li>Address customer questions, resolve concerns, and provide accurate information regarding products and services</li><li>Process orders, applications, and service requests in a timely manner</li><li>Document all interactions in the customer relationship management (CRM) system</li><li>Escalate complex issues to the appropriate department or manager when necessary</li><li>Collaborate with colleagues in other departments to ensure seamless customer support</li></ul><p><br></p>
<p>Our client, a reputable nonprofit organization, is seeking a dedicated Customer Service Representative to join their team. This is an excellent opportunity for someone who thrives in a mission-driven environment and is passionate about helping others in the community.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to inbound inquiries via phone, email, and other channels.</li><li>Provide accurate information about the organization’s programs, services, and resources.</li><li>Assist with the resolution of client concerns and direct inquiries to appropriate team members.</li><li>Maintain detailed records of all client interactions using the organization’s database.</li><li>Support outreach initiatives and assist in community engagement efforts.</li><li>Process service requests and follow up to ensure client satisfaction.</li><li>Collaborate with team members to improve the overall client experience.</li></ul><p><br></p>
<p>A rapidly expanding e-commerce consumer goods company in Vista is seeking an engaging and solutions-oriented <strong>Customer Service Representative</strong> to join their customer experience team. This company prides itself on high-quality products, fast delivery, and exceptional customer care—making this role essential to maintaining their strong brand reputation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle high-volume customer inquiries via phone, email, online chat, and CRM systems</li><li>Resolve product questions, shipping concerns, warranty claims, order changes, and return requests</li><li>Accurately process orders, update account information, and document customer interactions</li><li>Collaborate with warehouse, logistics, and product support teams to ensure timely customer resolutions</li><li>Identify patterns in customer feedback and communicate suggestions to management</li><li>Assist with customer review monitoring, social media responses, and promotional inquiries</li><li>Maintain strong product knowledge to support troubleshooting and provide accurate information</li><li>Represent the company with professionalism, positivity, and exceptional service</li></ul>
<p>A high-end hospitality and services company in Oceanside is hiring a <strong>Customer Service Representative</strong> to provide elevated service to clients, manage appointment scheduling, and support front-end operations. This position requires a polished, service-focused communicator who enjoys working with people and creating memorable guest experiences.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet clients, answer incoming calls, and manage high-volume scheduling</li><li>Handle billing questions, membership inquiries, and service upgrades</li><li>Provide knowledgeable recommendations based on client needs</li><li>Maintain accurate records of appointments, client profiles, and visit history</li><li>Resolve concerns quickly with tact, professionalism, and a hospitality-first mindset</li><li>Assist with front office presentation, light administrative duties, and coordination with management</li></ul>
<p>A fun, energetic <strong>recreational gymnastics and fitness facility in Encinitas</strong> is searching for an enthusiastic <strong>Customer Service Representative</strong> to support families, students, and members. This role is ideal for someone who enjoys a lively environment, works well with children and parents, and can balance administrative duties with stellar customer service.</p><p><br></p><p><strong>🔹 Key Responsibilities</strong></p><ul><li>Provide outstanding customer service to parents, students, and visitors both in person and by phone.</li><li>Assist with class scheduling, enrollment, cancellations, and membership questions.</li><li>Process payments, manage class waitlists, and communicate program updates.</li><li>Maintain a safe, clean, and welcoming lobby and front desk area.</li><li>Help monitor check-in procedures for classes, camps, and special events.</li><li>Respond to messages, emails, and inquiries in a timely and helpful manner.</li><li>Support instructors by providing updated rosters, attendance sheets, and announcements.</li><li>Assist with promotional events, parent nights, and seasonal activities.</li></ul>
<p>Our company is seeking a welcoming and professional Receptionist to be the first point of contact for our office. The ideal candidate is personable, organized, and eager to provide excellent customer service to visitors and employees alike.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors in a friendly and professional manner</li><li>Answer and route incoming phone calls promptly and efficiently</li><li>Manage incoming and outgoing mail and packages</li><li>Assist with scheduling, meeting coordination, and administrative support tasks</li><li>Maintain a clean and organized reception area</li><li>Support various departments with clerical duties as needed</li></ul><p><br></p>
<p>Our client, a leading property management company, is seeking a professional and personable Receptionist to serve as the first point of contact for tenants, visitors, and vendors. This critical front-desk role is ideal for someone who enjoys providing excellent customer service and supporting a dynamic office environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Warmly greet and direct guests, tenants, and service providers.</li><li>Manage multi-line phone system, transfer calls, and take accurate messages.</li><li>Receive and distribute mail, packages, deliveries, and office correspondence.</li><li>Maintain the appearance of the reception area and common office spaces.</li><li>Assist with scheduling conference rooms and coordinating maintenance requests.</li><li>Support office staff with administrative tasks, data entry, filing, and special projects as needed.</li></ul><p><br></p>
<p>We are seeking an experienced Client Services Administrator to join a small but dynamic financial services team. The ideal candidate will combine strong communication and organizational skills with fluency supporting both classic administrative functions and process improvements. This role is integral to delivering excellent client experiences and boosting operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for client inquiries and account administration.</li><li>Maintain and update client records using CRM and financial management platforms.</li><li>Prepare required documentation for account openings, transfers, and client transactions.</li><li>Coordinate and schedule meetings, prepare agendas, and track follow-up actions.</li><li>Support workflow automation and cross-functional process improvement initiatives.</li><li>Assist with compliance and regulatory document management.</li><li>Act as a liaison between clients, advisors, and internal teams to ensure seamless service.</li><li>Manage confidential information with professionalism and discretion.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We are seeking a professional and detail-oriented <strong>Financial Customer Service Representative</strong> to support a growing financial services team in Del Mar. In this role, you will assist clients with questions related to insurance, financial products, account support, and general service inquiries. This is an excellent opportunity for someone with strong operational and customer support experience who wants to grow within a stable, client-focused organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer inbound client calls and provide accurate information regarding insurance policies, financial products, and general account needs.</li><li>Assist clients with policy updates, documentation requests, account changes, and service questions.</li><li>Navigate and update <strong>Salesforce</strong> and other internal systems to document interactions and maintain accurate records.</li><li>Provide a high level of professionalism, clarity, and support during every client interaction.</li><li>Collaborate with internal teams to resolve client concerns efficiently.</li><li>Follow compliance and confidentiality guidelines related to financial and insurance services.</li><li><br></li></ul><p><br></p>
<p>Robert Half is partnering with a respected healthcare organization in San Diego to hire a Receptionist to support front office operations. This role is ideal for someone who delivers excellent patient care, thrives in a fast-paced clinical environment, and maintains professionalism and compassion in every interaction.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients, visitors, and families with a warm and professional demeanor.</li><li>Manage front desk check-in/check-out processes, ensuring accurate and timely patient registration.</li><li>Answer a high volume of phone calls, route messages, and provide general clinic information.</li><li>Verify insurance information, collect co-pays, and assist with billing inquiries.</li><li>Schedule and confirm patient appointments using the clinic’s EMR system.</li><li>Maintain patient confidentiality and ensure compliance with HIPAA regulations.</li><li>Assist with administrative tasks including data entry, scanning, filing, and updating patient records.</li><li>Coordinate with medical assistants, nurses, and providers to support smooth clinic operations.</li><li>Help manage incoming/outgoing mail, faxes, and medical documentation.</li></ul><p><br></p>
<p>A mid-sized manufacturing and distribution company in Vista is seeking a <strong>Customer Service Representative</strong> to support order processing, client communication, and coordination with internal departments. This role is ideal for someone who enjoys problem-solving, tracking information, and helping customers receive accurate and timely updates.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries regarding orders, shipments, and product availability</li><li>Process purchase orders, confirm details, and follow through until delivery</li><li>Communicate with logistics, production, and warehouse teams to ensure accurate timelines</li><li>Maintain CRM and ERP data, ensuring clean and updated information</li><li>Resolve product issues, returns, or replacements with a positive and professional approach</li><li>Provide written communication via email and prepare order-related documents</li></ul>
<p>We are seeking a friendly and professional Receptionist to serve as the first point of contact for our organization. The ideal candidate will be organized, approachable, and dedicated to providing excellent customer service to visitors and internal team members.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Greet and assist visitors, clients, and team members in a courteous and efficient manner.</li><li>Answer and direct phone calls, take messages, and respond to general inquiries.</li><li>Manage the reception area by maintaining a welcoming, organized, and tidy environment.</li><li>Schedule appointments, coordinate meeting room bookings, and support daily office operations.</li><li>Assist with mail distribution, deliveries, and basic administrative tasks as needed.</li></ul><p><br></p>
