<p>A rapidly expanding e-commerce consumer goods company in Vista is seeking an engaging and solutions-oriented <strong>Customer Service Representative</strong> to join their customer experience team. This company prides itself on high-quality products, fast delivery, and exceptional customer care—making this role essential to maintaining their strong brand reputation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle high-volume customer inquiries via phone, email, online chat, and CRM systems</li><li>Resolve product questions, shipping concerns, warranty claims, order changes, and return requests</li><li>Accurately process orders, update account information, and document customer interactions</li><li>Collaborate with warehouse, logistics, and product support teams to ensure timely customer resolutions</li><li>Identify patterns in customer feedback and communicate suggestions to management</li><li>Assist with customer review monitoring, social media responses, and promotional inquiries</li><li>Maintain strong product knowledge to support troubleshooting and provide accurate information</li><li>Represent the company with professionalism, positivity, and exceptional service</li></ul>

<ul><li>1–3 years of customer service experience; e-commerce or retail preferred</li><li>Strong communication skills, written and verbal</li><li>Experience using CRM tools such as Zendesk, Salesforce, Freshdesk, etc.</li><li>Ability to work in a fast-paced, team-focused environment</li><li>High attention to detail and strong problem-solving skills</li></ul><p><br></p>

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