We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office. Responsibilities: • Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages. • Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams. • Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly. • Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations. • Collaborate with team members to ensure efficient workflows and adherence to business objectives. • Monitor and report on team performance and customer satisfaction metrics. • Assist with onboarding and training team members to maintain high service standards. • Coordinate with management and stakeholders to meet organizational goals. • Maintain business casual attire and uphold company values in all interactions.

• Minimum of 2-3 years of experience working with Shopify and e-commerce platforms. • Strong understanding of customer care processes and strategies. • Ability to work independently and adapt quickly to new systems and workflows. • Proficiency in using tools like Shopify, Amazon, and Walmart portals. • Excellent communication and organizational skills. • Experience managing teams and coordinating with offshore support. • Familiarity with business casual dress codes and high standards for attention to detail. • Availability to work Monday through Friday, 8 AM to 5 PM, in a hybrid office setting.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Clearwater, FL
onsite
Temporary
33.25 - 35.00 USD / Hourly
We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office. Responsibilities: • Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages. • Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams. • Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly. • Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations. • Collaborate with team members to ensure efficient workflows and adherence to business objectives. • Monitor and report on team performance and customer satisfaction metrics. • Assist with onboarding and training team members to maintain high service standards. • Coordinate with management and stakeholders to meet organizational goals. • Maintain business casual attire and uphold company values in all interactions.
2025-09-23T16:39:09Z