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46 results for Senior Client Service Associate Multi Family Office in San Francisco, CA

Client Services Representative
  • San Francisco, CA
  • onsite
  • Permanent
  • 100000.00 - 115000.00 USD / Yearly
  • <p><strong>Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team.</strong> In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.</p><p><strong>Responsibilities:</strong></p><p>• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies.</p><p> • Process wire transfers securely and in accordance with regulatory requirements.</p><p> • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions.</p><p> • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services.</p><p> • Build and maintain strong client relationships through proactive and personalized communication.</p><p> • Guide new clients through the onboarding process to ensure a seamless and welcoming experience.</p><p> • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries.</p><p> • Partner with financial advisors to ensure client activities align with their financial strategies and goals.</p><p> • Maintain accurate and current client records within Salesforce.</p><p> • Follow up on pending client requests to ensure timely and complete resolutions.</p><p><br></p><p>If you are interested in this role, please reach out to <strong>Jeff Abrams via LinkedIn</strong>.</p>
  • 2025-11-26T18:18:52Z
Receptionist
  • San Francisco, CA
  • onsite
  • Temporary
  • 22.00 - 25.00 USD / Hourly
  • <p>A San Francisco–based law firm is seeking a professional and reliable Receptionist to provide short-term front desk coverage on Thursday, 12/11 from 1:00 PM–4:30 PM (training/shadowing) and Friday, 12/12 from 9:00 AM–4:30 PM (full-day coverage). This role is responsible for ensuring smooth day-to-day operations at the reception area, including greeting visitors, managing incoming calls, retrieving and distributing mail, and supporting basic administrative tasks. The ideal candidate has strong communication skills, a polished demeanor, and previous experience in a receptionist or administrative support role within a professional office setting.</p><p> </p><p><strong>Key Responsibilities</strong></p><p>• Provide front-desk coverage, greet visitors, and maintain a professional reception environment</p><p>• Answer and route incoming calls promptly and courteously</p><p>• Retrieve, scan, and distribute daily mail</p><p>• Assist with basic administrative and clerical tasks as needed</p><p>• Support attorneys and staff with general office needs</p><p>• Maintain confidentiality and uphold professional standards at all times</p>
  • 2025-12-01T17:38:44Z
Customer Service Representative
  • San Leandro, CA
  • onsite
  • Temporary
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a skilled Customer Service Representative to join our manufacturing team in San Leandro, California. This position offers a long-term contract opportunity and requires a proactive individual with strong administrative and organizational abilities. The ideal candidate will play a key role in supporting logistics coordination and ensuring smooth operations within the department.<br><br>Responsibilities:<br>• Manage daily administrative duties, including handling correspondence, organizing documents, and performing accurate data entry.<br>• Utilize Microsoft Outlook, Word, and Excel to create and edit reports, documents, and spreadsheets.<br>• Collaborate with the Customer Service team to address overflow tasks and improve operational efficiency.<br>• Communicate effectively with internal departments and external stakeholders to ensure timely follow-ups and resolutions.<br>• Maintain a positive and detail-oriented attitude while assisting with various departmental needs.<br>• Support logistics coordination by monitoring timelines and ensuring smooth workflows.<br>• Help streamline processes to enhance productivity and reduce inefficiencies.<br>• Provide exceptional service by addressing inquiries and resolving minor issues promptly.<br>• Actively contribute to the overall goals of the department through teamwork and initiative.
  • 2025-12-02T02:33:59Z
Receptionist
  • Fremont, CA
  • onsite
  • Temporary
  • 22.80 - 26.40 USD / Hourly
  • <p>We are looking for a detail-oriented and personable Receptionist to join our team in Fremont, California. In this long-term contract position, you will be responsible for ensuring smooth day-to-day operations at the front desk while providing exceptional service to visitors and team members. This role is perfect for someone who thrives in a dynamic environment and takes pride in creating a welcoming atmosphere.</p><p><br></p><p>Responsibilities:</p><p>• Receive and log incoming mail and packages, ensuring proper distribution to team members.</p><p>• Provide hospitality support by preparing and delivering beverages and other refreshments throughout the day.</p><p>• Monitor the front desk area and office environment, promptly reporting any facility or maintenance issues to vendors and coordinating solutions.</p><p>• Maintain an organized and welcoming reception space that reflects the standards of the company.</p><p>• Serve as the first point of contact for visitors, greeting them warmly and addressing their needs.</p><p>• Support team operations by performing clerical and administrative tasks as needed.</p><p>• Uphold high standards of customer service and conduct in all interactions.</p>
  • 2025-12-06T02:08:56Z
Front Desk Coordinator
  • San Francisco, CA
  • onsite
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in San Francisco, California. In this role, you will be the first point of contact for visitors and employees, ensuring seamless daily operations in a dynamic and fast-paced environment. This long-term contract position is ideal for someone with corporate experience who excels at multitasking and providing exceptional support.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming and outgoing shipments, including monitoring and coordinating virtual mailbox activities.</p><p>• Utilize Freshservice to prioritize and address internal ticketing requests efficiently.</p><p>• Collaborate with vendors to organize food and beverage logistics and maintain smooth daily operations.</p><p>• Provide support for in-office events and assist the Executive Assistant team with planning offsite activities.</p><p>• Respond to employee inquiries and offer general office assistance.</p><p>• Supervise logistics related to an upcoming office move scheduled for next year.</p><p>• Maintain communication channels through tools like Slack, Envoy, Freshservice, and Notion to ensure operational efficiency.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Julia Henderson at julia.henderson - at - roberthalf - .com with your word resume and reference job ID# 00410-0013349651 **</p>
  • 2025-12-10T17:28:33Z
Receptionist
  • San Francisco, CA
  • onsite
  • Contract / Temporary to Hire
  • 18.21 - 23.00 USD / Hourly
  • <p>A San Francisco law office has an urgent need for a Receptionist to serve as the firm’s primary front desk presence. This is a fully onsite role supporting client onboarding, daily office operations, and general clerical functions. The team is targeting candidates with 1–3 years of professional experience who bring reliability, professionalism, and strong attention to detail. Legal experience is welcome but not required. This role is structured as a contract-to-hire opportunity.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Provide front desk coverage, greet visitors, and maintain a polished, professional presence</p><p>• Support client onboarding processes using Clio (training provided)</p><p>• Process and distribute mail; stamp incoming documents and route to appropriate attorneys</p><p>• Maintain office and kitchen spaces; ensure supplies are stocked and common areas are tidy</p><p>• Perform clerical tasks including scanning, filing, and data entry</p><p>• Follow established SOPs with strong confidentiality</p><p>• Support administrative needs and take on expanded responsibilities as performance allows</p>
  • 2025-12-04T01:43:57Z
Customer Service Specialist
  • Santa Rosa, CA
  • onsite
  • Temporary
  • 23.00 - 24.00 USD / Hourly
  • We are looking for a dedicated Customer Service Specialist to join our team on a contract basis in Santa Rosa, California. This role involves providing exceptional support to merchants while ensuring compliance, managing risk, and maintaining high standards of service delivery. The ideal candidate will bring strong technical skills, a keen eye for detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Investigate and monitor merchant processing activities using advanced risk management tools.<br>• Handle customer inquiries by explaining underwriting policies and decisions with clarity.<br>• Conduct thorough investigations to ensure compliance and mitigate risks.<br>• Document risk assessments and findings in a concise and structured manner.<br>• Maintain merchant accounts, including updating profiles and bank account details.<br>• Collaborate with sales and other internal teams to deliver seamless merchant support.<br>• Stay informed about industry trends relevant to merchant services and risk management.<br>• Assist with credit and risk-related tasks, including reviewing merchant accounts.<br>• Ensure all services meet or exceed established quality and service standards.
  • 2025-12-09T23:58:34Z
Member Services Representative
  • Woodside, CA
  • onsite
  • Temporary
  • 28.50 - 33.00 USD / Hourly
  • We are looking for a dedicated Member Services Representative to join our team on a contract basis in Woodside, California. This role involves providing essential administrative support within the Membership Department, ensuring accurate data management and seamless member interactions. The position offers an opportunity to utilize your organizational skills and customer service expertise while contributing to our team's success.<br><br>Responsibilities:<br>• Perform audits of member data to ensure accuracy and completeness.<br>• Process payments, including checks and organizational contributions, with precision.<br>• Print and distribute membership cards efficiently.<br>• Convert ticket purchases into memberships while maintaining detailed records.<br>• Respond to general member inquiries and provide exceptional customer service.<br>• Manage database entries and updates to streamline operations.<br>• Utilize Microsoft Excel and Mail Merge to generate reports and manage communications.<br>• Assist with administrative tasks to support the Membership Department's daily operations.<br>• Ensure timely and accurate handling of membership-related requests.<br>• Collaborate with team members to maintain a high standard of service.
  • 2025-12-06T00:39:18Z
Receptionist
  • San Francisco, CA
  • onsite
  • Temporary
  • 23.00 - 25.00 USD / Hourly
  • We are looking for a detail-oriented Receptionist to join our team in San Francisco, California. In this contract position, you will serve as the first point of contact in a dynamic, open-concept office environment. Your role will involve managing office spaces, coordinating conference room bookings, and delivering exceptional customer service to both internal and external guests.<br><br>Responsibilities:<br>• Oversee office space reservations using scheduling systems such as Manhattan One, ensuring seamless coordination for approximately 25 office spaces, including executive-level bookings.<br>• Greet clients, partners, and visitors upon arrival, maintaining a welcoming and detail-oriented demeanor.<br>• Set up conference rooms for meetings and events, including organizing catering arrangements and ensuring proper configurations.<br>• Place food orders using company resources, manage receipts, and maintain accurate records.<br>• Monitor and update office calendars and schedules to ensure efficient operations.<br>• Collaborate closely with the Hospitality Associate to maintain smooth workflows and build strong relationships.<br>• Provide consistent coverage at the reception desk during business hours, arranging backup during breaks and lunch.<br>• Anticipate guest needs, resolve issues proactively, and deliver outstanding service to a diverse range of personalities.<br>• Handle sensitive and confidential documents with discretion.<br>• Assist with additional administrative projects as assigned, demonstrating flexibility and adaptability.
  • 2025-11-19T21:49:12Z
Cantonese-Speaking Customer Support Specialist
  • Oakland, CA
  • remote
  • Temporary
  • 25.00 - 35.00 USD / Hourly
  • <p>Our organization is seeking a skilled Customer Support Specialist fluent in Cantonese to join our growing customer service team.</p><p>In this role, you will be the primary point of contact for Cantonese-speaking customers, delivering reliable support and ensuring their questions are answered promptly. You will use CRM and support platforms to track interactions, assist with troubleshooting, and work collaboratively to provide a connected customer experience.</p><p>Strong communication, empathy, and problem-solving skills are essential, as well as a commitment to supporting process improvements and team development.</p>
  • 2025-11-21T17:43:37Z
Receptionist
  • San Jose, CA
  • remote
  • Temporary
  • 21.00 - 22.00 USD / Hourly
  • <p>Robert Half Administrative and Customer Support is seeking a receptionist with a strong sense of ownership and attention to detail. In this Receptionist role you will be responsible for answering phones, acting as the company liaison, and interacting professionally with customers. This is a great opportunity for those looking for a dynamic team environment, offering a great workspace/office, excellent benefits and great career advancement and opportunity. This is a long-term temporary-to-fulltime position located in San Jose, California.</p>
  • 2025-12-05T18:04:09Z
Receptionist
  • Santa Cruz, CA
  • onsite
  • Temporary
  • 23.00 - 25.00 USD / Hourly
  • We are looking for a dedicated and detail-oriented Medical Receptionist to join our team in Santa Cruz, California. In this contract position, you will play a vital role in ensuring smooth operations at the front desk by managing administrative tasks and providing exceptional service to patients and staff. This opportunity requires strong organizational skills, multitasking abilities, and bilingual communication.<br><br>Responsibilities:<br>• Greet patients and visitors warmly, ensuring a welcoming and detail-oriented environment.<br>• Manage appointment scheduling and maintain accurate records in the office system.<br>• Handle telephone inquiries and direct calls to the appropriate departments.<br>• Process patient paperwork and ensure all documentation is completed correctly.<br>• Coordinate with medical staff to support efficient workflow and communication.<br>• Maintain the reception area to uphold cleanliness and organization standards.<br>• Utilize software tools such as Microsoft Office, Outlook, Excel, and Word for daily tasks.<br>• Assist with billing inquiries and payment processing as needed.<br>• Ensure compliance with office policies, including dress code and vaccination requirements.<br>• Support other administrative tasks as assigned by the management team.
  • 2025-12-03T18:33:49Z
Receptionist
  • San Francisco, CA
  • onsite
  • Temporary
  • 20.00 - 21.00 USD / Hourly
  • <p>We are looking for a dedicated Receptionist to join our team on a contract basis in San Francisco, California. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth day-to-day operations at the front desk. This position is a vital part of maintaining a welcoming and detail-oriented environment within the healthcare setting.</p><p><br></p><p>11AM-3PM</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, providing assistance and information as needed.</p><p>• Conduct screening procedures for individuals entering the building, following established protocols.</p><p>• Collaborate with clinic staff to coordinate the arrival and departure of participants.</p><p>• Answer phone calls and respond to inquiries in a timely and detail-oriented manner.</p><p>• Manage the sign-in process for participants and ensure accurate record-keeping.</p><p>• Assist with scheduling and coordinating deliveries with the clinic team.</p><p>• Learn and implement procedures for locking and unlocking doors and maintaining building security.</p><p>• Maintain the front desk area to ensure it is organized and presentable.</p><p>• Provide administrative support to the team as required.</p>
  • 2025-12-09T16:33:55Z
Customer Navigator
  • Palo Alto, CA
  • remote
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p>We are looking for an experienced Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a vital liaison for patients, ensuring their journey through the healthcare system is smooth and supportive. This is a long-term contract position offering the opportunity to make a meaningful impact on patient care and experience.</p><p><br></p><p><strong>The schedule for this role is Monday through Friday 3:30 pm - 12:00 am.</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison, assisting patients with navigating healthcare services before, during, and after their medical visits.</p><p>• Coordinate transportation for guests by providing information about campus shuttle services and other available options.</p><p>• Facilitate the scheduling of physician appointments and ensure seamless care during both inpatient and outpatient stays.</p><p>• Address patient and guest concerns, relaying feedback to the appropriate department and maintaining accurate records.</p><p>• Deliver exceptional service aligned with patient-centered care standards to enhance the overall experience.</p><p>• Support compliance with all safety, quality, and ethical requirements, including adherence to National Patient Safety Goals.</p><p>• Communicate effectively with patients, staff, and departments to ensure clear and respectful interactions.</p><p>• Assist in ongoing education and training efforts to promote best practices in service delivery.</p><p>• Maintain confidentiality and uphold patient rights throughout all interactions.</p><p>• Promote teamwork and collaboration across departments to optimize patient outcomes.</p>
  • 2025-11-10T23:39:07Z
Customer Navigator
  • Palo Alto, CA
  • remote
  • Temporary
  • 22.00 - 24.28 USD / Hourly
  • <p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this long-term contract role, you will serve as a vital liaison, ensuring patients and their families receive exceptional service throughout their healthcare journey. This position emphasizes patient-centered interactions, compliance with safety and quality standards, and effective communication to enhance the overall patient experience.</p><p><br></p><p><strong>This is a part-time position, Saturday and Sunday, 11:30 am to 8:00 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison, assisting patients before, during, and after their interactions with healthcare facilities.</p><p>• Facilitate scheduling of physician appointments and coordinate care for both inpatient and outpatient stays.</p><p>• Provide guidance on transportation options, including campus shuttles, to support guests visiting the hospital and clinics.</p><p>• Address patient and guest concerns by communicating with appropriate departments and maintaining necessary records.</p><p>• Execute service practices aligned with organizational standards to uphold an exceptional patient experience.</p><p>• Support compliance with safety, ethical, and quality requirements, including adherence to National Patient Safety Goals.</p><p>• Participate in ongoing education and training programs to maintain proficiency in healthcare navigation.</p><p>• Collaborate with teams to ensure respectful and effective interactions with patients and coworkers.</p><p>• Utilize organizational templates and tools to streamline patient communication and service delivery.</p><p>• Assist patients in navigating healthcare systems and resources to meet their specific needs.</p>
  • 2025-11-10T23:44:15Z
Front Desk Coordinator
  • Palo Alto, CA
  • onsite
  • Temporary
  • 28.50 - 33.00 USD / Hourly
  • We are looking for a Front Desk Coordinator to join our team on a contract basis in Palo Alto, California. In this role, you will serve as the first point of contact for visitors and callers, ensuring attentive and efficient interactions. This part-time position requires excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet and assist visitors and clients in a friendly and attentive manner.<br>• Manage a multi-line phone system, including answering inbound calls and directing them appropriately.<br>• Provide concierge services to meet the needs of guests and staff.<br>• Handle switchboard operations efficiently, managing phone lines ranging from 1 to 10.<br>• Maintain an organized and welcoming reception area.<br>• Coordinate scheduling and appointments as needed.<br>• Respond promptly to inquiries and provide accurate information.<br>• Support administrative tasks and collaborate with team members to ensure smooth daily operations.<br>• Uphold company standards and maintain confidentiality in all interactions.
  • 2025-12-05T01:04:12Z
Customer Navigator
  • Palo Alto, CA
  • onsite
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. This long-term contract position involves assisting patients and guests with navigating healthcare services while delivering exceptional customer service. The role requires a focus on patient-centered care and adherence to high standards of communication and ethical practices.</p><p><br></p><p><strong>The shift for this position is Monday through Friday, 3:30 pm to 12:00 am.</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison to ensure patients and guests receive support throughout their healthcare journey.</p><p>• Provide information regarding transportation options, including campus shuttles, to facilitate access to hospital and clinic services.</p><p>• Coordinate the scheduling of physician appointments for both inpatient and outpatient visits.</p><p>• Address and communicate patient and guest concerns to relevant departments, ensuring resolution and proper documentation.</p><p>• Offer guidance and practical solutions to navigate healthcare systems effectively.</p><p>• Maintain compliance with safety and quality standards, including adherence to National Patient Safety Goals.</p><p>• Demonstrate sensitivity to cultural diversity and uphold patient rights and ethical treatment.</p><p>• Participate in ongoing training and development programs to enhance service delivery.</p><p>• Promote teamwork and collaboration across departments.</p><p>• Uphold confidentiality and security standards in all interactions and processes.</p>
  • 2025-11-10T23:44:15Z
Customer Navigator
  • Palo Alto, CA
  • remote
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p>We are looking for a dedicated Customer Navigator to join our team on a long-term contract basis in Palo Alto, California. In this role, you will act as a vital link between patients and healthcare services, ensuring seamless experiences and addressing individual needs. You will be instrumental in fostering positive interactions and providing exceptional non-clinical support to patients and their families.</p><p><br></p><p><strong>This role is part-time, Saturday and Sunday, 3:30 pm to 12:00 am</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey.</p><p>• Facilitate the scheduling of appointments and manage care coordination for both inpatient and outpatient services.</p><p>• Provide detailed guidance and information about transportation options, including campus shuttles, to assist patients and guests.</p><p>• Communicate patient and guest feedback to the appropriate departments and ensure proper follow-up when necessary.</p><p>• Uphold high standards of service and patient care in alignment with organizational policies and goals.</p><p>• Support patients in navigating the healthcare system by offering practical advice and solutions tailored to their unique situations.</p><p>• Foster a respectful and collaborative environment by adhering to safety, quality, and ethical treatment standards.</p><p>• Maintain accurate records of interactions and ensure confidentiality is preserved at all times.</p><p>• Participate in ongoing training and education to stay informed about best practices and compliance requirements.</p><p>• Collaborate with colleagues across departments to ensure a consistent and positive patient experience.</p>
  • 2025-11-10T23:44:15Z
Customer Navigator
  • Palo Alto, CA
  • onsite
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p><strong>This position is part-time, Saturdays and Sundays, 3:30 pm to 12:00 am.</strong></p><p><br></p><p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a key point of contact for patients, ensuring seamless navigation through healthcare services and delivering exceptional customer service. This is a long-term contract position where you will play a critical role in enhancing patient experiences and supporting operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison and advocate for patients, assisting them before, during, and after their medical encounters.</p><p>• Coordinate transportation for patients and visitors, including providing shuttle information and campus navigation support.</p><p>• Facilitate scheduling of medical appointments and care plans for both inpatient and outpatient services.</p><p>• Communicate patient concerns to relevant departments, ensuring timely resolution and accurate documentation.</p><p>• Provide comprehensive guidance to patients navigating the healthcare system, ensuring their needs are met efficiently.</p><p>• Uphold high standards of customer service in alignment with healthcare organization protocols and patient-centered care frameworks.</p><p>• Assist patients with accessing resources and services within the healthcare network.</p><p>• Maintain compliance with safety, ethical, and quality standards while addressing patient and guest needs.</p><p>• Participate in ongoing training and education to ensure adherence to organizational standards and improve service delivery.</p><p>• Collaborate with various departments to ensure smooth operations and enhance patient satisfaction.</p>
  • 2025-11-10T23:04:18Z
Customer Navigator
  • Palo Alto, CA
  • remote
  • Temporary
  • 24.00 - 24.28 USD / Hourly
  • <p>We are looking for a dedicated and resourceful Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital link between patients and healthcare services, ensuring a seamless and positive experience for all. As a long-term contract position, this opportunity allows you to make a lasting impact while working in a dynamic and patient-centered environment.</p><p><br></p><p><strong>The shift for this role is Monday through Friday, 11:30 am to 8:00 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison and guide for patients, helping them navigate healthcare services before, during, and after their medical visits.</p><p>• Provide transportation information and assistance, including details about campus shuttle services for patients and visitors.</p><p>• Coordinate and schedule physician appointments and care plans for both inpatient and outpatient stays.</p><p>• Communicate patient and guest concerns to relevant departments and ensure proper facilitation and documentation.</p><p>• Uphold and promote high-quality service standards in alignment with patient-centered care principles.</p><p>• Assist patients in understanding and utilizing available resources within the healthcare system.</p><p>• Foster a respectful and detail-oriented environment by adhering to safety, ethical treatment, and cultural sensitivity protocols.</p><p>• Maintain compliance with safety programs, patient rights, and national healthcare standards.</p><p>• Participate in ongoing training and education to ensure excellence in service delivery.</p><p>• Support emergency management and teamwork initiatives within the healthcare facility.</p>
  • 2025-11-10T23:39:07Z
Customer Navigator
  • Palo Alto, CA
  • onsite
  • Temporary
  • 24.00 - 24.00 USD / Hourly
  • <p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail.</p><p><br></p><p><strong>This is a part-time position, Saturday and Sunday from 11:30 am to 8 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.</p><p>• Assist patients and guests with transportation information, including details about campus shuttles.</p><p>• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.</p><p>• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.</p><p>• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.</p><p>• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.</p><p>• Support compliance with National Patient Safety Goals and participate in ongoing education and training.</p><p>• Execute patient care practices aligned with organizational standards and frameworks.</p><p>• Maintain accurate records and summaries of patient interactions to ensure seamless communication.</p><p>• Promote teamwork and respect within all interactions to enhance the patient and guest experience.</p>
  • 2025-11-10T23:33:42Z
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