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78 results for Member Servicesenrollment Specialist jobs

Enrollment Specialist

Santa Barbara, CA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for an Enrollment Specialist to support client access to healthcare-related community services in Santa Barbara, California. This Long-term Contract position focuses on enrollment coordination, eligibility monitoring, documentation accuracy, and service quality oversight for individuals receiving homeless services. The person in this role will help maintain compliance with program standards while partnering with staff to improve workflows and support timely reimbursement activities. Responsibilities:• Guide eligible clients through enrollment into programs, completing and processing required forms accurately and on time.• Partner with homeless services teams to monitor ongoing client eligibility, update records, and help prevent interruptions in approved coverage or support.• Examine case management documentation to confirm services are properly recorded, clinically appropriate, and aligned with reimbursement standards.• Coordinate with program and case management staff to track authorization timelines and support timely submission of renewal requests before expiration.• Review claims-related records and supporting documentation in the Health Management Information System to promote accurate billing and complete file maintenance.• Participate in meetings with internal teams and external partners to address service quality, operational needs, and continuous improvement efforts.• Provide additional administrative and program support as needed to assist with successful day-to-day execution of CalAIM initiatives.
2026-06-18T00:00:00Z

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
20.539 - 23.782 USD / Hourly
We are looking for a Member Services Representative to join a member-centered financial institution. This contract-to-permanent opportunity is ideal for someone who enjoys creating positive member experiences, handling day-to-day financial transactions, and identifying solutions that support individual financial goals. The role blends front-line service, relationship building, and operational support in a collaborative branch environment. Responsibilities: • Deliver attentive service to members in person and through phone or other communication channels, creating a welcoming and detail-focused experience. • Accurately complete routine financial activities such as deposits, withdrawals, transfers, and loan payment processing while maintaining compliance standards. • Learn about member needs and suggest relevant financial products or services that align with their goals and circumstances. • Contribute to branch growth by building rapport, encouraging new memberships, and supporting deposit-related opportunities through proactive outreach. • Assist with daily branch functions, including opening and closing tasks and general operational support as needed. • Reduce risk by following established procedures, reviewing transactions carefully, and helping identify potential fraud concerns. • Work closely with branch colleagues to support service goals and ensure members receive consistent, efficient assistance. • Maintain up-to-date knowledge of available financial offerings, service processes, and industry developments to better support members.
2026-06-25T00:00:00Z

Member Services Representative

Sacramento, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Position SummaryThe Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.Key Responsibilities<ul><li>Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.</li><li>Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.</li><li>Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.</li><li>Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.</li><li>Maintain accurate and confidential member records and databases.</li><li>Collaborate with internal teams to ensure members receive timely and consistent support.</li><li>Help promote member engagement by sharing relevant information about programs and opportunities.</li><li>Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.</li><li>Contribute to a welcoming, professional, and supportive environment for all members and visitors.</li></ul>
2026-06-30T00:00:00Z

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
20.539 - 23.782 USD / Hourly
We are looking for a service-driven individual to join a financial services team as a Member Services Representative. This contract opportunity is ideal for someone who enjoys building trust with members, guiding them through financial solutions, and supporting daily branch activity in a fast-moving environment. The role combines customer care, transaction processing, and product education, offering the chance to make a meaningful impact on member satisfaction and financial confidence. Responsibilities: • Build strong member relationships by learning about financial needs and connecting individuals with suitable accounts, services, and solutions. • Guide members in using digital banking tools and other financial resources so they can manage their accounts with greater confidence and convenience. • Handle routine and complex account activity, including deposits, withdrawals, transfers, payments, and maintenance requests for consumer and business accounts. • Contribute to membership and deposit growth by recognizing opportunities to introduce additional products and savings options. • Alternate between service desk and teller responsibilities based on branch traffic, staffing needs, and operational priorities. • Follow security and compliance procedures closely, identify unusual account activity, and escalate potential fraud concerns when appropriate. • Support member engagement efforts through outbound communication designed to strengthen relationships and uncover additional service needs. • Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and maintaining smooth workflow across the team. • Partner with coworkers to meet service objectives, maintain a well-organized branch environment, and complete special assignments as needed.
2026-06-25T00:00:00Z

Member Services Representative

Albany, NY
onsite
Temporary to Hire
19 - 20 USD / Hourly
Member Service RepresentativeWe are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers. Key Responsibilities<ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
2026-06-12T00:00:00Z

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
24.643 - 28.534 USD / Hourly
We are looking for a service-driven Member Services Representative to support members of a respected financial institution in Thomasville, Georgia. This contract opportunity with potential for a long-term role is ideal for someone who enjoys combining member support, transaction processing, and solution-based conversations in a branch setting. The role offers paid training and a part-time schedule while giving you the chance to contribute to a positive, relationship-focused member experience. Responsibilities: • Deliver attentive, personalized assistance to members in person and through phone or other service channels, creating a welcoming and attentive experience. • Handle daily financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining strong attention to detail. • Ask thoughtful questions to understand member goals and connect them with appropriate accounts, services, or financial solutions. • Contribute to branch growth by building member relationships, encouraging engagement, and supporting outreach efforts. • Assist with routine branch operations such as opening and closing tasks and other day-to-day operational needs. • Follow established procedures to protect member information, reduce fraud exposure, and ensure compliant transaction handling. • Work closely with branch teammates to support service standards, meet performance objectives, and maintain smooth operations. • Stay informed on available products, service offerings, and relevant financial industry developments to better assist members.
2026-06-25T00:00:00Z

Member Services

Dayton, OH
onsite
Temporary to Hire
16.15 - 17.7 USD / Hourly
We are looking for a detail-oriented Member Services specialist to join a team in a contract-to-permanent role. This position supports day-to-day member operations by handling enrollment-related administrative work, maintaining accurate records, and assisting with service requests from members and external partners. The ideal candidate is organized, responsive, and comfortable balancing data entry, document handling, and customer communication in a fast-paced office environment. Responsibilities:• Enter and update member information in the company portal with a high level of accuracy and confirm successful submissions.• Process enrollment-related transactions and maintain eligibility records to support timely member service operations.• Communicate with vendors and other external contacts when follow-up is needed to resolve account or service matters.• Prepare, review, and distribute reports that help track membership activity and operational status.• Scan, organize, and index documents so records remain accessible and properly maintained.• Sort and distribute incoming mail to support efficient office workflow and service response times.• Respond to inbound inquiries and email correspondence courteously while providing helpful customer support.• Perform general administrative and order-entry tasks that contribute to smooth daily department operations. For immediate consideration, call 937.224.8326.
2026-06-22T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-06-24T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-06-24T00:00:00Z

Customer Service Specialist

Westfield, IN
onsite
Permanent / Full Time
40000 - 42000 USD / Yearly
We are looking for a Customer Service Specialist to support clients and internal teams by ensuring orders move smoothly from request through delivery. This position blends customer communication, order coordination, and account support to help maintain a high standard of service. The ideal candidate is organized, responsive, and confident managing multiple priorities while delivering accurate information and timely follow-up. Responsibilities: • Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs. • Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time. • Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment. • Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner. • Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment. • Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders. • Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities. • Keep customer account information current and accurately documented within company systems.
2026-06-19T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-06-03T00:00:00Z

Provider Enrollment Coordinator

Orlando, FL
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Provider Enrollment Coordinator to support healthcare provider onboarding and insurance enrollment activities for a permanent opportunity based in Orlando, Florida. This is a fully remote position, and we are only seeking candidates located in the Central Florida area to align with our team’s needs. In this role, you will help ensure providers are properly credentialed, applications are completed accurately, and enrollment progress is communicated clearly to clients and internal partners. This position is ideal for someone with healthcare credentialing experience who is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Responsibilities:• Manage the preparation and submission of provider enrollment and credentialing packets for health plans, networks, and related organizations.• Review applications and supporting records for completeness, accuracy, and alignment with regulatory and provider requirements.• Monitor enrollment progress, follow up with insurance carriers, and address delays or discrepancies to keep applications moving forward.• Maintain current files for provider credentials, licenses, certifications, and other credentialing documentation in an organized manner.• Serve as a point of contact for medical practices and providers by responding to questions about application status and enrollment-related concerns.• Partner with internal departments to coordinate timelines, share updates, and support accurate delivery of credentialing services.• Communicate with providers, practice managers, and team members to gather information, confirm next steps, and facilitate issue resolution.• Support process improvement efforts by identifying recurring challenges and sharing practical recommendations with the team.
2026-06-30T00:00:00Z

Admissions Specialist

South Orange, NJ
onsite
Temporary / Contract
27.17 - 31.46 USD / Hourly
We are looking for an Admissions Specialist to support first-year students near South Orange, New Jersey through advising, onboarding, and early academic success initiatives. This Long-term Contract position focuses on helping new students make informed course selections, stay on track academically, and connect with the services that support their transition to university life. The role also contributes to enrollment and engagement events while upholding institutional policies and student support standards. Responsibilities:• Guide new students in selecting appropriate courses and building academic plans for their initial credits of study.• Track student performance during the first-year experience and provide timely outreach when additional support is needed.• Offer individualized guidance, encouragement, and referrals to campus-based services that promote student success.• Represent the department at orientation programs, campus preview events, open houses, and other student engagement activities.• Apply university regulations and compliance expectations consistently in daily advising and student interactions.• Collaborate with academic success teams and institutional committees to support student-centered initiatives.• Maintain accurate advising documentation and communicate relevant updates to students and internal partners.• Perform additional administrative or student support duties as needed to meet departmental goals.
2026-06-30T00:00:00Z

Member Services Coordinator/Administrative Assistant

Milford, MA
onsite
Permanent / Full Time
50000 - 54000 USD / Yearly
We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care. Responsibilities:• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.• Maintain member records in company systems, ensuring information remains current, complete, and reliable.• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.• Provide administrative assistance across the team and handle general office tasks as business needs require.*This role is 60% Administrative Assistant/40% Member Services Coordinator* For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127
2026-06-26T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Onboarding Specialist

Coppell, TX
onsite
Temporary / Contract
27 - 32 USD / Hourly
Coordinate and manage new permanent onboarding processes Schedule and conduct orientation sessions Prepare onboarding materials, documentation, and system access Ensure completion of required paperwork and compliance documents Serve as a main point of contact for new employees during onboarding Collaborate with HR, hiring managers, and IT to support new hires Track onboarding progress and maintain accurate records Provide support and answer questions to enhance the new permanent experience
2026-06-19T00:00:00Z

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-06-30T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Success Specialist to join an insurance organization in Omaha, Nebraska for a Long-term Contract opportunity. This onsite role is suited for a service-focused individual who can handle customer inquiries with care, document interactions accurately, and work across teams to resolve issues efficiently. The position also supports reporting needs, process improvement efforts, and additional operational projects as business needs evolve. Responsibilities:• Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns.• Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery.• Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation.• Support timely communication standards and help prepare information used for management reporting and operational analysis.• Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience.• Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs.• Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership.• Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment.
2026-06-30T00:00:00Z

Customer Success Specialist

Rohnert Park, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally. Responsibilities: • Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented. • Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution. • Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access. • Monitor stock levels for sample kit components and request replenishment materials before supplies run low. • Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members. • Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience. • Review shipping and packaging details carefully to reduce errors and support quality service standards.
2026-06-17T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support policyholders and internal teams from our Omaha, Nebraska location within the insurance industry. This onsite opportunity is a Long-term Contract position and is ideal for someone who thrives in a fast-paced service environment, communicates with confidence, and takes pride in resolving customer concerns thoroughly. The person in this role will manage incoming inquiries, document interactions with accuracy, and collaborate across departments to deliver timely, high-quality support. Responsibilities:• Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information.• Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently.• Record customer details, service activity, and outcomes in company systems with a high level of accuracy while keeping files current and organized.• Monitor response timelines and maintain reliable documentation that supports day-to-day service operations and management reporting needs.• Partner with internal departments to address service challenges, support complaint resolution, and improve the overall customer experience.• Identify recurring service gaps or workflow obstacles and share recommendations that help improve efficiency and service quality.• Build working knowledge of insurance-related transactions, internal procedures, and service resources to strengthen support capabilities.• Contribute to special projects and provide assistance to other teams when business needs require additional support.
2026-06-26T00:00:00Z

Customer Success Specialist

Plano, TX
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Plano, Texas in a contract capacity with the potential for a long-term opportunity. This position supports business customers by managing order-related activity, responding to service requests, and keeping day-to-day account information accurate and up to date. The role also contributes to billing operations and monthly financial reporting, making it a strong fit for someone who is organized, service-minded, and comfortable handling administrative details in a fast-paced IT software environment. Responsibilities: • Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels. • Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated. • Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities. • Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed. • Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status. • Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards. • Perform data entry and general administrative work to keep customer, order, and billing information current and organized. • Complete monthly financial reporting activities accurately and within expected deadlines to support business operations.
2026-06-30T00:00:00Z

Customer Success Specialist

Phoenix, AZ
onsite
Temporary to Hire
25 - 26.44 USD / Hourly
We are looking for a Customer Success Specialist to join a healthcare technology team in Phoenix, Arizona. This hybrid position focuses on helping clients use a SaaS platform effectively by addressing support needs, resolving application issues, and providing clear guidance on system functionality. The role is ideal for someone who enjoys delivering responsive service, navigating technical questions, and building positive client experiences in a fast-paced support setting. Responsibilities:• Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up.• Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage.• Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software.• Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system.• Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed.• Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed.• Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions.• Partner with cross-functional teams to speed issue resolution and promote a consistent support experience.
2026-06-12T00:00:00Z