We are looking for an Enrollment Specialist to support individuals exploring federal student loan repayment and forgiveness solutions in Huntington Beach, California. This Contract position is ideal for someone who combines strong customer service instincts with the ability to explain complex program information in a clear and supportive way. The role focuses on helping prospective clients understand their options, complete enrollment steps accurately, and move through the process with confidence.<br><br>Responsibilities:<br>• Speak with prospective clients to understand their student loan situations and provide informed guidance on available federal repayment and forgiveness pathways.<br>• Evaluate borrower financial details, loan information, and other relevant documentation to identify programs that may match eligibility criteria.<br>• Walk clients through each phase of enrollment, including gathering required paperwork and ensuring forms are prepared correctly and completely.<br>• Record client conversations, application updates, and enrollment progress accurately within company systems to maintain organized case files.<br>• Handle sensitive personal and financial information in accordance with established policies, regulatory expectations, and confidentiality standards.<br>• Provide attentive, compassionate service that helps clients feel informed, supported, and confident in their decisions.<br>• Work closely with colleagues across teams to coordinate documentation flow and promote timely completion of enrollment activities.<br>• Balance productivity goals with quality standards by maintaining accurate work, responsive communication, and a consultative client experience.
<p>Our client in <strong>Hartford, Connecticut</strong> is seeking a <strong>Member Services Representative</strong> for a contract-to-permanent opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and a passion for delivering excellent service. The Member Services Representative will serve as a key point of contact for members, assisting with inquiries, resolving issues, and supporting day-to-day service operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries by phone, email, and in person in a professional and timely manner</li><li>Provide accurate information regarding services, policies, accounts, and general member support</li><li>Resolve member concerns and escalate complex issues as needed</li><li>Maintain and update member records with a high level of accuracy</li><li>Process forms, applications, and service-related documentation</li><li>Support internal departments with administrative and customer service functions</li><li>Track and document member interactions and follow-up activities</li><li>Ensure a positive member experience through responsive and solution-oriented service</li></ul><p><br></p>
<p>We are looking for a Member Services Representative to support an onsite event for a client in Stockbridge, Massachusetts area for the month of October. This position is ideal for someone who enjoys interacting with people, being outside, and working in a high-volume service environment that includes both phone-based support and in-person event interaction. The role offers a mix of training and hands-on member engagement while supporting membership growth and visitor experiences across a wide range of seasonal activities. This position would be 5pm-9pm onsite for the duration for the event. If you enjoy interacting with people and looking for an exciting part-time opportunity do not hesitate to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member and visitor inquiries in a fast-paced service setting, providing accurate information through direct interaction at events.</p><p>• Promote membership opportunities to guests and help individuals understand program benefits, enrollment options, and event participation details.</p><p>• Assist with reservation-related support connected to organizational properties, programs, and high-traffic seasonal activities.</p><p>• Represent the membership team during events, including outdoor and indoor assignments, while delivering friendly and attentive service.</p><p>• Process member information, update records, and complete administrative tasks with strong attention to detail and computer accuracy.</p><p>• Help manage guest flow and service needs during peak event periods, including extended show operations.</p><p>• Collaborate with membership leadership and staff to ensure a positive experience for members, visitors, and event attendees.</p>
<p><strong>Bilingual Enrollment Specialist </strong></p><p>Robert Half is partnering with a nonprofit organization to identify a Bilingual Enrollment Specialist for their Enrollment Center. This is a great opportunity for a compassionate, service-oriented professional who enjoys working directly with clients and helping individuals access important community resources.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Enrollment Specialist will work directly with clients to provide support throughout the enrollment and application process. This role involves assisting clients with applications, answering questions, conducting follow-up, and helping ensure information is collected and documented accurately in both English and Spanish. The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.</p><p><br></p><p><strong>Work Schedule:</strong> Monday–Friday, full-time; 8 hour assigned shifts fall between <strong>7:00 AM and 6:30 PM</strong>.</p><p><strong>Hybrid Schedule:</strong> After the first 6 months, the role transitions to a <strong>hybrid schedule of 3 days remote and 2 days onsite</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist clients with the application and enrollment process for available programs</li><li>Conduct follow-up with applicants and clients as needed</li><li>Provide guidance and support to individuals applying for or reapplying for benefits</li><li>Schedule and assist with client appointments</li><li>Gather and accurately document client information</li><li>Help clients understand application requirements and complete necessary forms</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in a professional, compassionate, and respectful manner</li><li>Assist with follow-up activities and special projects as needed</li></ul><p><br></p>
<p>Our client in the Shrewsbury area is hiring for a <strong>Credentialing & Enrollment Specialist</strong> for their healthcare organization! This role is permanent and in office, Monday-Friday with standard hours of 9-5pm. This role is paying within the salary range of $65-75k base and offers medical benefits, vision and dental as well as 401k.</p><p> </p><p>This role would be responsible for managing payer enrollment, credentialing, and provider onboarding activities in a high-volume healthcare environment.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage payer enrollment and credentialing processes for healthcare providers across both delegated and non-delegated environments.</li><li>Coordinate provider onboarding, credentialing, and payer enrollment from initial submission through completion.</li><li>Maintain accurate and timely payer enrollment information, tracking statuses, deadlines, renewals, and outstanding requirements.</li><li>Manage enrollment activities within a non-delegated environment, ensuring all payer requirements and deadlines are met.</li><li>Support and maintain delegated credentialing processes and ensure providers remain compliant with applicable requirements.</li><li>Review and assess provider credentials, licenses, certifications, and other documentation for completeness and compliance.</li><li>Manage enrollment and credentialing activities for a large provider population, including employee, source/WK1, and agency providers.</li><li>Work within a high-volume, highly regulated, and heavily audited healthcare environment, maintaining exceptional attention to detail and accuracy.</li><li>Utilize Excel to track, organize, and manage large amounts of provider and enrollment data.</li><li>Partner with internal teams, healthcare providers, and payers to resolve enrollment and credentialing issues.</li><li>Maintain organized documentation and records to support audits, compliance requirements, and ongoing provider participation.</li></ul>
<p>We are looking for a Member Services Rep to join an insurance team in Carmel, Indiana on a contract-to-permanent basis. This position is ideal for someone who thrives in a high-volume environment, can shift focus quickly when priorities change, and maintains strong attention to detail throughout the day. The role centers on supporting members through responsive service while completing administrative tasks with both speed and precision. <strong>This position is on-site, Monday-Friday 8:00am-4:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide timely and attentive support to health insurance members by answering questions and resolving routine service requests.</p><p>• Enter and update member information accurately in company systems while meeting productivity expectations in a fast-moving setting.</p><p>• Manage frequent task changes and interruptions without losing focus on service quality or data accuracy.</p><p>• Handle administrative support duties such as document processing, copying, filing, and email communication.</p><p>• Review records carefully to ensure information is complete, correct, and properly documented.</p><p>• Use Microsoft Word and Excel to assist with daily tracking, correspondence, and basic reporting needs.</p>
<p>Position Overview</p><p>We're seeking a Customer Service Specialist to serve as a key point of contact for customers, providing exceptional support and ensuring a positive customer experience. This role combines customer service, account support, problem resolution, and administrative coordination. The ideal candidate is a strong communicator who enjoys helping others, can navigate multiple systems simultaneously, and thrives in a fast-paced environment. This position plays an important role in maintaining customer satisfaction, strengthening client relationships, and supporting day-to-day business operations.</p><p><br></p><p>Day-to-Day Responsibilities</p><ul><li>Serve as the primary point of contact for customers via phone, email, and online inquiries.</li><li>Respond to customer questions regarding products, services, orders, billing, and account information.</li><li>Resolve customer concerns promptly while maintaining a professional and positive customer experience.</li><li>Process customer orders, requests, and account updates accurately and efficiently.</li><li>Monitor order status and communicate updates to customers.</li><li>Maintain accurate customer records and account information within company systems/ CRM.</li><li>Prepare reports and track service metrics as requested.</li><li>Build and maintain positive customer relationships through proactive communication.</li><li>Identify opportunities to improve service delivery and customer satisfaction.</li></ul>
<p>Jenny Bour with Robert Half is working with a growing company that is looking for a <strong>Customer Service Specialist</strong> to support daily customer account activity and coordinate essential administrative, shipping, and billing processes. This Customer Service Specialist position plays an important role in maintaining accurate records, preparing transaction documents, and ensuring customer commitments are met efficiently. The Customer Service Specialist the role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. This position offers a <u>hybrid work schedule</u> for candidates that can commute to the Getzville, NY office!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee service-related activities for assigned customer accounts and contracts, ensuring timely follow-up and consistent communication.</li><li>Maintain accurate digital records for customers, contracts, and related documentation to support smooth day-to-day operations.</li><li>Review and assign coding for invoices, freight charges, warehouse expenses, and other transaction-related costs.</li><li>Create, process, and organize business documents such as invoices, bills of lading, letters of credit, and shipping paperwork.</li><li>Coordinate with warehouse partners to arrange packaging, blending, and shipment of materials according to customer specifications.</li><li>Obtain transportation pricing from carriers, confirm logistics arrangements, and schedule shipments to meet delivery requirements.</li><li>Investigate service or shipment issues and resolve them by identifying practical solutions and communicating updates to stakeholders.</li><li>Apply product and account knowledge to make informed decisions that align with customer needs and contractual terms.</li><li>Support inventory tracking, assist with account coverage during team absences, and help keep billing and receivable activities current.</li></ul>
<p>We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.</p><p>• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.</p><p>• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.</p><p>• Coordinate appointments and support movement of promising opportunities through the sales pipeline.</p><p>• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.</p><p>• Handle email and phone communications with care while managing multiple browser-based tools and customer records.</p><p>• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.</p><p>• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.</p>
<p>Anisa Henry is partnered with a respected boutique wealth management firm with a decades-long reputation for delivering exceptional service to high-net-worth individuals, families, trusts, and institutions. In the Client Service Specialist position, you'll play a central role in supporting both the Founder and Partner while serving as a key point of contact for clients. This position offers the opportunity to work in a highly collaborative, relationship-driven environment where every team member makes a meaningful impact. Ideal for someone who thrives in a client-focused setting, this role combines operational support, relationship management, and exposure to sophisticated wealth management services within a stable, close-knit firm committed to long-term success and personalized client care.</p><p><br></p><p><strong>Benefits</strong>:</p><ul><li>401(k) Safe Harbor Plan (4%)</li><li>MDV (125 Plan)</li><li>2 weeks PTO, 1 week sick time </li></ul><p>Please apply here for prompt consideration, as well please message me on LinkedIn @Anisa Henry</p>
<p>We are looking for a Provider Enrollment Coordinator to support healthcare provider onboarding and insurance enrollment activities for a permanent opportunity based in Orlando, Florida. In this role, you will help ensure providers are properly credentialed, applications are completed accurately, and enrollment progress is communicated clearly to clients and internal partners. This position is ideal for someone with healthcare credentialing experience who is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage the preparation and submission of provider enrollment and credentialing packets for health plans, networks, and related organizations.</p><p>• Review applications and supporting records for completeness, accuracy, and alignment with regulatory and provider requirements.</p><p>• Monitor enrollment progress, follow up with insurance carriers, and address delays or discrepancies to keep applications moving forward.</p><p>• Maintain current files for provider credentials, licenses, certifications, and other credentialing documentation in an organized manner.</p><p>• Serve as a point of contact for medical practices and providers by responding to questions about application status and enrollment-related concerns.</p><p>• Partner with internal departments to coordinate timelines, share updates, and support accurate delivery of credentialing services.</p><p>• Communicate with providers, practice managers, and team members to gather information, confirm next steps, and facilitate issue resolution.</p><p>• Support process improvement efforts by identifying recurring challenges and sharing practical recommendations with the team.</p>
We are looking for an experienced Admissions Specialist to support a university-based admissions team on a contract basis through October. This position is ideal for someone who can quickly step into a fast-paced higher education environment, guide prospective students through the admissions process, and maintain strong coordination with faculty and administrative partners. The role follows a Monday through Friday schedule with a hybrid arrangement of four days onsite and one remote day that may vary.<br><br>Responsibilities:<br>• Oversee the intake and tracking of prospective student applications, ensuring materials are complete and following up promptly when additional information is needed.<br>• Coordinate admissions testing by arranging schedules, maintaining accurate records, and documenting outcomes in a timely manner.<br>• Advise admitted and prospective students on enrollment steps, required documentation, and deadlines to support a smooth start to their academic journey.<br>• Work closely with faculty, administrators, and campus departments to address applicant concerns and resolve admissions-related issues effectively.<br>• Contribute to meetings, committees, and cross-functional discussions by sharing updates and helping improve admissions practices and communication.<br>• Evaluate current admissions workflows and identify opportunities to strengthen efficiency, accuracy, and the overall applicant experience.<br>• Assist with candidate review activities, interview coordination, and participation in recruitment events designed to attract prospective students.<br>• Provide operational support for undergraduate recruitment and admissions initiatives, helping maintain continuity during interim coverage.<br>• Maintain a student-facing presence while handling inquiries with care and a high level of customer service.
<p>Are you the kind of person who enjoys helping others, meeting new people, and staying busy throughout the day? Looking for an opportunity to gain valuable professional experience, build your skills, and grow your career with one of the Capital Region's most respected organizations?</p><p><br></p><p>We're partnering with a large, well-established, and highly respected local employer that's expanding its Member Support team and looking to hire up to <strong>15 new team members</strong>.</p><p>Whether your experience comes from customer service, retail, hospitality, banking, administrative support, or another people-focused role, we'd love to connect with you!</p><p><br></p><p><strong>What You'll Be Doing:</strong></p><p>• Assisting members in person, over the phone, and via online communication</p><p>• Answering questions and resolving service-related issues</p><p>• Processing transactions and maintaining accurate records</p><p>• Identifying member needs and recommending solutions</p><p>• Building strong customer relationships</p><p>• Working as part of a collaborative, customer-focused team</p><p><br></p><p><strong>We're Looking For People Who:</strong></p><p>• Enjoy helping others and creating a positive experience</p><p>• Build relationships easily and communicate effectively</p><p>• Thrive in a fast-paced environment</p><p>• Demonstrate professionalism, reliability, and a willingness to learn</p><p>• Bring flexibility and dependability to the team</p><p>• Want an opportunity to grow with a respected organization</p><p><br></p><p><strong>What You'll Need:</strong></p><p>• Customer service experience or other people-focused experience</p><p>• Strong communication and problem-solving skills</p><p>• Comfort learning new systems and technology</p><p>• Ability to multitask while maintaining accuracy and professionalism</p><p>• Availability to work a flexible schedule within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, including Saturday shifts from 8:00 AM to 2:00 PM.</p><p><em>**Schedules provided two weeks in advance.</em></p><p><br></p><p><strong>Great Backgrounds Include:</strong></p><p>• Customer Service</p><p>• Retail</p><p>• Hospitality</p><p>• Banking</p><p>• Call Center</p><p>• Administrative Support</p><p><br></p><p><strong>Why This Opportunity Stands Out:</strong></p><p>• Temp-to-hire with long-term potential</p><p>• Strong training and career development opportunities</p><p>• Supportive culture and team environment</p><p>• Opportunity to work for a highly recognized organization with a longstanding commitment to the communities it serves</p><p><br></p><p><strong>Transportation-Friendly:</strong> Locations are accessible via the CDTA bus line, making commuting convenient for those who utilize public transportation.</p><p><br></p><p>Interested? We'd love to tell you more!</p><p><br></p><p><strong>Call Ashley Veltri & Mary Christman at 518-462-1430</strong></p><p><br></p><p>We look forward to speaking with you!</p>
<p>*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat!</p><p><br></p><p> - Bachelor's Degree in Business, Finance, or related discipline, required</p><p> - Excellent written and verbal communication skills</p><p> - Technical proficiency using Microsoft Office Suite</p>
<p>We are seeking a proactive and customer-focused <strong>Customer Service Representative / Account Coordinator</strong> to join our team. In this role, you will serve as a primary point of contact for customers while also supporting account management activities to help maintain strong client relationships. The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing day-to-day service requests with ongoing account support.</p><p>Key Responsibilities</p><ul><li>Respond promptly to customer inquiries via phone, email, and other communication channels</li><li>Resolve customer issues related to orders, billing, product/service questions, and account status</li><li>Maintain accurate customer records and document all interactions in internal systems</li><li>Support account managers with client communication, follow-ups, reporting, and service coordination</li><li>Help manage assigned customer accounts to ensure a high level of satisfaction and retention</li><li>Process orders, track requests, and coordinate with internal departments to meet customer needs</li><li>Monitor account activity and escalate service concerns or growth opportunities as needed</li><li>Assist with onboarding new clients and ensuring a smooth transition into ongoing support</li><li>Prepare account updates, customer summaries, and service reports</li><li>Build positive relationships with clients by providing timely, professional, and solution-oriented support</li></ul>
<p>We are looking for an Onboarding Support Specialist to join a healthcare-focused team in Las Vegas, Nevada. This Long-term Contract position is suited for someone who thrives in a structured, high-volume setting and can manage onboarding-related work with precision and consistency. In this role, you will support physician practices through key setup activities, address support requests, and maintain accurate records while handling sensitive information with care.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily physician onboarding assignments and support inquiries to help physician practices stay on track for launch readiness</p><p>• Complete recurring operational tasks by following established procedures, checklists, and service guidelines</p><p>• Enter, verify, and maintain provider and practice information in internal systems with a high level of accuracy</p><p>• Update case records, document progress clearly, and keep onboarding activities moving through required milestones</p><p>• Resolve routine issues using approved processes and identify when matters require escalation for further review</p><p>• Safeguard confidential healthcare and organizational data in accordance with required compliance standards</p><p>• Respond to customer concerns in a calm, attentive manner while helping to reduce friction during the onboarding experience</p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Review applications, forms, and supporting documents for completeness and accuracy. Based on general knowledge.</li><li>Verify applicant information, including income, residency, employment, household status, or other qualifying criteria. Based on general knowledge.</li><li>Determine eligibility for benefits, services, or programs according to established guidelines and regulations. Based on general knowledge.</li><li>Request additional documentation when needed and follow up with applicants. Based on general knowledge.</li><li>Maintain accurate case files, records, and system updates. Based on general knowledge.</li><li>Explain eligibility decisions, program requirements, and next steps to applicants. Based on general knowledge.</li><li>Ensure compliance with internal policies, legal requirements, and confidentiality standards. Based on general knowledge.</li><li>Collaborate with case workers, customer service teams, providers, or other departments as needed. Based on general knowledge.</li><li>Monitor deadlines, recertifications, and status changes for active cases. Based on general knowledge.</li><li>Assist with audits, reporting, and issue resolution related to eligibility determinations. Based on general knowledge.</li></ul><p><br></p>
<p>Position Overview</p><p>We are seeking a professional and customer-focused Customer Service Representative to support daily customer interactions and provide exceptional service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to effectively manage inquiries while delivering a high-quality customer experience.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns in a professional and timely manner</li><li>Document customer interactions and maintain accurate records</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to address customer needs and ensure timely follow-up</li><li>Monitor and manage multiple tasks while maintaining attention to detail</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Support additional administrative and customer service functions as assigned</li></ul><p><br></p>
<p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p><strong>Customer Account Specialist </strong></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. </p><p><br></p><p>Position Overview:</p><p>This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 2+ years of relevant experience.</li><li><strong>Skills:</strong> Proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul><p><br></p><p><strong>To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong></p>
<p>We are seeking a detail-oriented and versatile professional for a dual-role position supporting both Customer Service and Human Resources payroll functions. This position is responsible for providing technical customer service and support for a manufacturing company, while also managing bi-weekly payroll and benefits administration for a company of approximately 120 employees.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Customer Service</p><ul><li>Provide technical customer service and support for manufactured products</li><li>Ensure customer orders are accurate and complete</li><li>Handle rush orders and special requests</li><li>Process <strong>RMAs (Returned Merchandise Authorizations)</strong></li><li>Communicate with customers for assigned accounts via phone and email</li><li>Apply company policies based on order source</li><li>Handle <strong>PODs (Proof of Delivery)</strong> and invoice copy requests</li><li>Process requests from customers and sales representatives</li><li>Track orders and provide status updates</li><li>Check product availability</li><li>Enter and edit customer orders as needed</li></ul><p>Payroll & Benefits Administration</p><ul><li>Process <strong>complete and accurate bi-weekly payroll</strong> using <strong>iSolved Payroll</strong></li><li>Manage payroll reporting</li><li>Track <strong>Paid Time Off (PTO)</strong></li><li>Administer full-cycle employee benefits</li><li>Oversee <strong>401(k) administration</strong> through <strong>Empower 401(k)</strong></li><li>Serve as the primary point of contact with payroll, benefits, and 401(k) vendors</li></ul><p><br></p><p><br></p>
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy.<br><br>Responsibilities:<br>• Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach<br>• Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions<br>• Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions<br>• Use communication and collaboration platforms to manage daily service activities<br>• Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed<br>• Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns<br>• Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
<p>We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for someone who can manage documentation with precision, coordinate effectively across teams, and help ensure commercial loan files are complete, compliant, and ready for closing. The person in this role will contribute to accurate loan package preparation, documentation review, and due diligence activities tied to commercial and real estate lending.</p><p><br></p><p>Responsibilities:</p><p>• Prepare commercial loan and collateral documentation for a variety of lending transactions while maintaining alignment with bank standards and applicable legal requirements.</p><p>• Review participation loan files for both purchased and sold transactions to confirm completeness, accuracy, and proper execution.</p><p>• Examine existing loan and collateral records during renewals or new originations to identify and resolve documentation issues tied to previously pledged assets.</p><p>• Coordinate with attorneys and other external partners when legal support is needed to move commercial loan closings forward.</p><p>• Gather and evaluate pre-closing materials such as approval records, borrower organizational documents, lien search results, title work, insurance coverage, flood compliance items, environmental reports, and appraisal documentation.</p><p>• Verify that borrower authority, collateral protection, lien position, and underwriting support meet internal policy expectations before closing.</p><p>• Support secondary quality reviews of loan packages to reduce documentation errors and strengthen file accuracy prior to finalization.</p><p>• Work closely with lending and documentation staff to assist with due diligence efforts and the preparation of complete commercial loan files.</p>
We are looking for a Customer Success Specialist to join our team in Nashville, Tennessee in a Contract to Permanent role. This position is ideal for someone who enjoys helping customers, communicates clearly across phone and email, and stays composed while handling service-related questions. You will support clients with account needs and connectivity concerns while working onsite in a collaborative environment with regular business hours.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone and email, delivering timely and attentive support throughout each interaction.<br>• Assist customers with service questions, account-related concerns, and connectivity issues by identifying the root cause and guiding them toward resolution.<br>• Manage multiple browser-based tools and systems efficiently while documenting customer interactions accurately.<br>• Build positive customer relationships by providing attentive service and setting clear expectations on next steps.<br>• Escalate unresolved issues when needed and coordinate with internal teams to help drive effective outcomes.<br>• Receive coaching constructively and apply feedback to improve service quality, communication, and daily performance.<br>• Maintain consistent onsite attendance during standard business hours and contribute to a dependable team environment.
<p>We are looking for a <strong>Customer Success Specialist/Claims Processor</strong> to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.</p><p>• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.</p><p>• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.</p><p>• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.</p><p>• Enter, review, and validate claim data according to established procedures and quality expectations.</p><p>• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.</p><p>• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.</p><p>• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.</p><p>• Support additional administrative assignments and special projects as business needs require.</p>