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90 results for Member Servicesenrollment Specialist jobs

Enrollment Specialist

Braintree, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Enrollment Specialist to support individuals and families as they move through the enrollment process to become a beneficiary at a non-profit. This role is ideal for someone who combines strong administrative ability with compassionate communication and can help explain complex planning options in a clear, approachable way. The successful candidate will coordinate documentation, respond to inquiries, and help ensure each new account is opened accurately and efficiently within a mission-driven nonprofit environment. Responsibilities:• Serve as a primary point of contact for individuals, family members, and community professionals, providing responsive and respectful support throughout the enrollment journey.• Build a strong working knowledge of pooled and standalone special needs trusts, along with related future-planning resources for people with disabilities and their families.• Translate trust-related information into simple, easy-to-understand guidance so prospective beneficiaries and their support networks can make informed decisions.• Oversee the full intake and onboarding process for new beneficiaries by gathering required paperwork, tracking outstanding items, and keeping enrollment steps on schedule.• Partner with leadership as needed to review new referrals, address onboarding obstacles, and help coordinate assignment of accounts to the appropriate service coordinator.• Monitor inbound calls, emails, and other requests to identify common questions, referral patterns, and emerging service needs, then communicate those trends to the team.• Maintain accurate records for new beneficiary accounts, including service coordinator assignment details, investment selection information, welcome materials, and related documentation.• Support smooth communication across departments to ensure new account information is shared accurately and follow-up actions are completed in a timely manner.
2026-08-03T00:00:00Z

Enrollment Specialist

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Enrollment Specialist to provide administrative support during the company's annual Open Enrollment period. This individual will assist employees with the enrollment process, review and process benefit elections, maintain accurate employee information, and respond to questions regarding enrollment requirements and deadlines.The ideal candidate will be comfortable working in a high-volume, deadline-driven environment and have strong attention to detail, communication, and organizational skills. Previous experience with benefits, HR, enrollment, or employee support is preferred.Key Responsibilities<ul><li>Provide administrative support throughout the company's annual Open Enrollment period.</li><li>Assist employees with completing and submitting benefit enrollment and election forms.</li><li>Answer employee questions regarding the enrollment process, required documentation, deadlines, and available resources.</li><li>Review enrollment forms and supporting documentation for completeness and accuracy.</li><li>Enter and update employee benefit elections and personal information in HRIS or benefits systems.</li><li>Verify enrollment information and identify discrepancies or missing documentation.</li><li>Follow up with employees regarding incomplete forms, missing information, or required corrections.</li><li>Process benefit changes and updates in accordance with established procedures and enrollment deadlines.</li><li>Maintain accurate electronic and physical records related to employee benefit elections.</li><li>Assist with tracking enrollment activity and outstanding employee submissions.</li><li>Provide timely and professional customer service to employees by phone, email, and in person.</li><li>Escalate complex benefits questions or issues to the appropriate HR or Benefits team member.</li><li>Maintain strict confidentiality when handling employee personal and benefits information.</li><li>Prepare spreadsheets, reports, tracking logs, and other Open Enrollment documentation.</li><li>Assist with data audits and quality-control reviews to ensure enrollment information is accurate.</li><li>Meet established processing deadlines, productivity expectations, and accuracy standards.</li><li>Provide additional administrative support to the HR/Benefits team as needed during the Open Enrollment period.</li></ul>
2026-08-04T00:00:00Z

Enrollment Specialist

Carrollton, GA
remote
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for an Enrollment Specialist to support a high-volume insurance call center serving sales teams in Carrollton, Georgia. This Long-term Contract position is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and maintains precise records while handling frequent benefit-related inquiries. The role focuses on assisting internal sales partners with enrollment support, billing questions, and Medicare-related information, while adapting to fluctuating call demand and scheduled business hours that may include weekdays and some Saturdays. Responsibilities: • Respond to incoming calls from sales representatives and provide timely support for enrollment-related questions and account needs. • Confirm coverage details, eligibility information, billing status, and copay information with a high level of accuracy. • Document each interaction thoroughly in company systems to ensure complete and reliable records. • Manage a steady volume of requests while maintaining professionalism during peak periods when call queues increase significantly. • Support insurance product enrollment activities by guiding internal partners through required information and next steps. • Use multiple computer applications efficiently to research member details, update records, and track case activity. • Assist with operational changes and workflow updates as needed to help maintain service continuity during busy seasons. • Follow assigned work schedules, including weekday shifts and occasional Saturdays, while remaining flexible with hours of operation.
2026-08-14T00:00:00Z

Member Services Representative

Columbus, OH
onsite
Temporary / Contract
22 - 23.75 USD / Hourly
We are looking for a Member Services Representative to support banking customers in a high-volume call center environment in Columbus, Ohio. This Long-term Contract opportunity is ideal for someone who communicates clearly, works efficiently across multiple systems, and delivers attentive service with every interaction. In this role, you will assist members with account-related questions, process payments accurately, and explain available products and services in a clear and helpful manner. Responsibilities: • Handle a steady flow of inbound customer calls while maintaining a courteous and solutions-focused approach • Assist members with questions related to banking services, account activity, and general service requests • Process customer payments with a high level of accuracy and attention to detail • Provide clear and helpful information about available products and service options based on customer needs • Enter, update, and review customer information across computer systems while documenting interactions thoroughly • Use strong typing and navigation skills to manage calls efficiently in a fast-paced support environment • Resolve routine service issues promptly and escalate more complex concerns through the appropriate channels
2026-08-06T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
17.75 - 17.75 USD / Hourly
We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. This position is on-site and hour are 8:00am-4:00pm Monday-Friday. Responsibilities:• Enter and update member information with a strong focus on speed, precision, and data quality.• Respond professionally to member inquiries while delivering courteous and dependable customer support.• Manage frequent task changes and interruptions while keeping work organized and on schedule.• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.• Review information carefully to identify errors and ensure records are complete before processing.• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.
2026-08-14T00:00:00Z

Enrollment / Credentialing Specialist

Denver, CO
onsite
Temporary / Contract
25 - 25 USD / Hourly
Our client, a large and growing healthcare organization in the Denver Tech Center, is seeking a detail-oriented Enrollment & Credentialing Specialist to join their team. This position plays a critical role in ensuring the organization's operations remain properly enrolled with Medicare, Medicaid, and commercial insurance payors nationwide.This is an excellent opportunity for someone who enjoys research, problem-solving, and navigating complex processes. Success in this role requires exceptional attention to detail, strong organizational skills, professional communication, and the ability to work independently while managing multiple priorities.Key Responsibilities<ul><li>Manage provider and organizational enrollment activities with Medicare, Medicaid, and commercial insurance payors across multiple states.</li><li>Research and prepare enrollment applications, updates, revalidations, and maintenance requests.</li><li>Coordinate with internal departments to gather required documentation, tax information, ownership details, and supporting records for submissions.</li><li>Monitor enrollment status and follow up with payors to ensure timely processing and completion.</li><li>Maintain accurate credentialing and enrollment records within internal systems.</li><li>Track and manage all work through a ticketing system, documenting activities, updates, and outcomes.</li><li>Support credentialing and enrollment initiatives for a national operation consisting of approximately 200 locations.</li><li>Assist with special projects, including ownership changes, acquisitions, and other regulatory updates.</li><li>Ensure compliance with CMS, Medicare, Medicaid, and commercial payor requirements and deadlines.</li><li>Communicate professionally with regional leaders and stakeholders nationwide to obtain information and provide status updates.</li><li>Review documentation for accuracy and completeness to minimize delays or denials.</li></ul>Special Project Responsibilities<ul><li>Support time-sensitive ownership change submissions to CMS and other regulatory agencies.</li><li>Coordinate collection of required legal, tax, and operational documentation.</li><li>Manage strict submission deadlines to ensure uninterrupted Medicare and Medicaid participation.</li><li>Collaborate closely with multiple departments to navigate complex organizational structures and regulatory requirements.</li></ul>
2026-07-30T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-08-06T00:00:00Z

Customer Service Specialist

Waterford, CT
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
Customer Service Specialist (FULL TIME, PERMANENT)Location: Local to Waterford, CT, fully ONSITECompensation: $23–$26/hour, with yearly raises, and bonus potential! A busy, family-owned, service-based company local to Waterford is looking for a Customer Service Specialist to join their team. This is an excellent opportunity for someone who enjoys working with people, is comfortable in an office environment, and can confidently use technology to manage customer needs and information. We are looking for someone with office experience who takes a consultative approach to customer service. The ideal candidate is organized, computer-savvy, professional, and able to listen to customers, understand what they need, and guide them toward the right solution.Some day to day tasks:<ul><li>Serve as a primary point of contact for customers by phone and email</li><li>Listen carefully to customer needs and provide knowledgeable, solutions-focused assistance</li><li>Use computer systems and office technology to enter, update, and manage customer information</li><li>Schedule and coordinate services</li><li>Follow up with customers and ensure a positive experience from start to finish</li><li>Communicate effectively with customers and internal team members</li><li>Administrative tasks relating to contracts and agreements, and general support for the office</li><li>Handle multiple priorities in a busy, fast-paced office environment</li></ul>Requirements:<ul><li>Previous office experience is strongly preferred</li><li>Excellent computer skills and comfort learning new software and systems</li><li>Strong communication and customer service skills</li><li>A consultative, problem-solving approach rather than a transactional sales approach</li><li>Professional, organized, dependable, and detail-oriented</li></ul>This is an office-based customer service position. We are specifically seeking candidates with office/administrative or service-based office experience rather than a retail background. Additional benefits!<ul><li>Opportunities for raises and bonus potential</li><li>Great medical, dental, and vision plans</li><li>Stable, team-oriented work environment</li><li>Opportunity to grow with an established local business</li></ul>Please apply today to Daniele.Zavarella@roberthalf(com)
2026-08-12T00:00:00Z

Recruiting & Onboarding Specialist

Eagle, ID
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Lana Funkhouser with Robert Half is searching for a Recruiting & Onboarding Specialist to lead staffing and onboarding efforts for multiple locations. This onsite Boise-based role works closely with operational leadership to identify staffing needs, attract talent with relevant experience, and create a smooth transition from candidate selection through new employee orientation. The ideal candidate brings strong recruiting judgment, organizational discipline, and the ability to manage high-volume activity while maintaining a positive candidate experience. This position will lead full-cycle recruiting and onboarding efforts across multiple locations in a fast-paced environment with a strong focus on employee onboarding. Responsibilities:• Lead end-to-end staffing activities for hourly and management positions across multiple sites, from intake discussions through accepted offers.• Build candidate pipelines through proactive sourcing strategies, job postings, and ongoing outreach to talent in relevant labor markets.• Review applications, conduct initial screenings, and guide selected individuals through the interview process with staffing leaders.• Coordinate interview scheduling and communication to ensure an efficient, well-organized experience for candidates and internal stakeholders.• Prepare employment offers and manage pre-start steps such as background-related documentation, onboarding paperwork, and staffing compliance tasks.• Facilitate onboarding for new employees by ensuring timely completion of required forms, orientation steps, and readiness for day one.• Maintain accurate recruiting records, applicant tracking updates, and staffing documentation within designated systems, including Paycom when applicable.• Partner with operations leaders on workforce planning efforts by monitoring staffing activity, identifying staffing trends, and supporting talent needs across locations. Please reach out to Lana Funkhouser with Robert Half to review this position. Job Order: 03590-0013484335
2026-08-07T00:00:00Z

Onboarding & Customer Support Specialist

Cleveland, OH
onsite
Permanent / Full Time
48000 - 60000 USD / Yearly
We are looking for an Onboarding & Customer Support Specialist to help new customers get started smoothly and confidently with our platform in Greater Cleveland, Ohio. In this role, you will combine customer guidance, technical problem-solving, and proactive outreach to create a positive early experience for every client. The ideal candidate is comfortable leading virtual training sessions, answering setup questions, and spotting opportunities to improve adoption during the onboarding journey. Responsibilities:• Guide new clients through account activation, platform setup, and key feature education using video meetings and written communication.• Support customers with data uploads, system connections, and configuration tasks so they can begin using the platform effectively.• Review early usage activity to identify customers who may need additional assistance and reach out with timely support.• Create, refine, and maintain onboarding guides, quick-start materials, and client-facing documentation to improve the new user experience.• Respond to service-related questions and basic technical issues, documenting interactions and follow-up actions through support ticket workflows.• Partner with customer-facing teams to ensure onboarding progress, client concerns, and setup milestones are clearly communicated.• Help customers navigate CRM-related workflows and resolve common user issues within a Windows-based support environment.
2026-08-12T00:00:00Z

Member Services Representative:Must be located in Des Moines

Des Moines, IA
remote
Temporary / Contract
18 - 20 USD / Hourly
A well-established organization is seeking a detail-oriented Member Services Representative for a contract-to-hire position. This opportunity is perfect for someone who enjoys assisting customers, investigating questions, and maintaining high-quality service standards while working with multiple systems and applications. Responsibilities<ul><li>Respond to incoming customer contacts and provide accurate information.</li><li>Follow up with customers regarding requests, changes, and account updates.</li><li>Research information and verify details across several systems.</li><li>Document conversations and maintain organized customer records.</li><li>Deliver exceptional service through both phone and email communication.</li><li>Assist with scheduling and service-related transactions.</li><li>Support daily business operations using Microsoft Office applications.</li></ul>
2026-08-18T00:00:00Z

Onboarding Support Specialist

Las Vegas, NV
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for an Onboarding Support Specialist to join a fast-paced customer operations environment in Las Vegas, Nevada. This Long-term Contract position is suited for someone who is highly organized, comfortable managing repetitive process-driven work, and committed to delivering accurate support to physician practices. The role focuses on onboarding coordination, case resolution, and careful handling of sensitive healthcare-related information while ensuring a detail-oriented customer experience. Responsibilities: • Manage incoming onboarding activities and support requests to help physician practices complete implementation milestones and prepare for launch. • Carry out recurring operational tasks by adhering to established procedures, workflows, and documented service standards. • Enter, review, and maintain provider and practice information in internal systems with a strong focus on accuracy and completeness. • Update onboarding records, move items through required checkpoints, and close cases based on approved guidance and process documentation. • Record detailed notes on each case and maintain clear status tracking so work remains visible and organized. • Identify issues that cannot be resolved within standard procedures and route them promptly to the appropriate team for further action. • Safeguard confidential healthcare and business data by following compliance expectations and secure data-handling practices. • Respond to customer concerns with patience and care, helping reduce friction and maintain a positive support experience.
2026-08-17T00:00:00Z

Eligibility Specialist

Oakland, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Eligibility SpecialistJob DescriptionMission-driven organization seeking an Eligibility Specialist to determine eligibility for public assistance and community programs.Responsibilities<ul><li>Conduct eligibility assessments</li><li>Verify applicant documentation</li><li>Maintain confidential records</li><li>Explain program requirements</li><li>Ensure compliance with regulations</li></ul>
2026-08-07T00:00:00Z

Member Service Agent

Marble Falls, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a service-driven Member Service Agent to support members in Marble Falls, Texas within a credit union environment. This Long-term Contract position is well suited for someone who enjoys helping people navigate financial services, building trusted relationships, and contributing to a positive branch experience. The role combines frontline member support with operational accuracy, community engagement, and careful attention to compliance and risk controls. Responsibilities: • Assist members with account-related requests, daily transactions, and enrollment in appropriate financial products and services. • Develop strong member relationships by providing responsive guidance, clear communication, and personalized support. • Process operational tasks tied to account resolution, invoice entry, and accounts payable activities with a high level of accuracy. • Contribute to branch effectiveness by maintaining documentation, supporting cash and vault procedures, and following established internal controls. • Help identify and reduce fraud and risk exposure by applying credit union policies and escalating concerns when needed. • Work closely with branch staff and partner teams to resolve service issues and improve the overall member experience. • Represent the credit union at community events and support outreach efforts that encourage financial education and local engagement. • Complete required training and perform notarial services when applicable and authorized.
2026-08-17T00:00:00Z

Client Services Rep

Greenville, SC
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Client Services Rep to support client relationships and provide day-to-day administrative and service assistance in Greenville, South Carolina in a private wealth office. This position is ideal for someone who enjoys client interaction, stays organized in a fast-paced environment, and is interested in building a long-term career path within wealth and financial services. The role combines communication, scheduling, reporting support, and sales-oriented client service while offering exposure to financial planning operations. Responsibilities:• Serve as a primary point of contact for client questions, requests, and follow-up communications in a thorough and timely manner.• Coordinate appointments, review meetings, and calendar logistics to ensure a smooth client experience.• Prepare and organize financial reports, client documents, and supporting materials for advisor and client meetings.• Assist with inside sales activities by identifying client needs, following up on opportunities, and supporting relationship development.• Provide remote assistance to clients and internal team members by resolving routine service issues and guiding next steps.• Maintain accurate records of client interactions, meeting details, and service requests within company systems.• Support financial planning workflows by gathering information, tracking outstanding items, and helping move cases forward.• Contribute to a career progression path that begins in client service and builds toward increased advisory responsibility over time.
2026-07-20T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z

Customer Success Specialist

Chula Vista, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
Robert Half is seeking a proactive and customer-focused Customer Success Specialist to support client relationships, drive satisfaction, and promote long-term account success. This role is responsible for onboarding customers, addressing questions and concerns, monitoring account activity, and helping ensure clients receive maximum value from products or services. The ideal candidate is a strong communicator, solution-oriented, and committed to delivering an exceptional customer experience. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and build positive client relationships</li><li>Support customer onboarding, training, and account setup activities</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner</li><li>Monitor customer activity, identify needs, and proactively recommend solutions</li><li>Coordinate with internal departments to address service issues and support account success</li><li>Maintain accurate records of customer interactions, updates, and account activity</li><li>Assist with renewals, account changes, and customer retention efforts</li><li>Track customer feedback and help identify opportunities to improve the client experience</li><li>Prepare reports, usage summaries, and account updates as needed</li><li>Contribute to process improvements and customer success initiatives</li></ul>
2026-08-04T00:00:00Z

Customer Success Specialist

Honolulu, HI
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at 808-531-0800. Responsibilities:• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.
2026-08-15T00:00:00Z

Customer Success Specialist

Colorado Springs, CO
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Success Specialist to join a sports organization in Colorado Springs, Colorado, in a Long-term Contract position. This role focuses on assisting members, credential holders, and applicants by delivering responsive support, maintaining accurate records, and guiding customers through certification-related processes. The ideal candidate brings strong service instincts, careful attention to detail, and the ability to manage a steady flow of inquiries across phone, email, and internal systems. Responsibilities: • Deliver timely support to members, certification holders, and exam candidates by answering questions about membership status, credential upkeep, continuing education, and renewal expectations. • Guide applicants through eligibility and submission steps for certification programs, ensuring they understand required documentation and deadlines. • Maintain accurate constituent information by reviewing, updating, and organizing records across database and tracking platforms. • Process and validate supporting materials such as transcripts, certificates, and related documentation to ensure completeness and compliance. • Enter and reconcile data with a high level of accuracy while managing multiple systems and a high volume of service requests. • Investigate customer concerns, provide practical resolutions when possible, and escalate more complex issues to the appropriate team. • Support registration and administrative activities tied to certification and credentialing programs. • Fulfill requests for verification of certifications and provide clear information regarding status and standing. • Contribute to daily department operations by handling clerical tasks, documentation follow-up, and other administrative support needs.
2026-08-13T00:00:00Z

Customer Success Specialist

Birmingham, AL
onsite
Temporary / Contract
18 - 22 USD / Hourly
Job Summary Our client, a well-established financial institution in Birmingham, Alabama, is seeking a Customer Success Specialist with a strong call center-focused customer service background. This fully onsite role is ideal for a detail oriented who thrives in a high-volume phone environment, provides exceptional service, and can effectively support customers with account-related questions, service needs, and issue resolution. The Customer Success Specialist will serve as a primary point of contact for customers, handling inbound calls, delivering timely solutions, documenting interactions, and ensuring a positive customer experience. This is an excellent opportunity for someone who is detail-oriented, dependable, and comfortable working in a structured, fast-paced setting. Key Responsibilities Handle a high volume of inbound customer calls in a detail oriented, courteous, and efficient manner. Assist customers with account questions, service requests, general inquiries, and basic problem resolution. Provide accurate information regarding products, services, policies, and account activity. Document all customer interactions thoroughly and accurately in internal systems. Research and resolve customer concerns while escalating more complex issues as needed. Maintain a customer-first approach while meeting quality, productivity, and service expectations. Support retention and satisfaction efforts by building rapport and delivering consistent service. Ensure compliance with company policies, procedures, and confidentiality standards related to financial information. Collaborate with internal departments to support timely issue resolution and customer follow-up.
2026-08-04T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client is seeking a Customer Success Specialist to support client relationships, ensure customer satisfaction, and help drive retention through responsive service and proactive communication. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping clients maximize the value of products or services. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and provide timely, professional support</li><li>Build strong relationships with clients to understand their needs and ensure a positive customer experience</li><li>Respond to customer inquiries, resolve issues, and escalate more complex concerns as needed</li><li>Support onboarding activities and help customers navigate products, services, or internal processes</li><li>Monitor customer accounts, track follow-up items, and ensure timely resolution of service requests</li><li>Maintain accurate customer records, account notes, and activity updates in internal systems</li><li>Collaborate with internal teams such as sales, operations, and support to address customer needs</li><li>Identify opportunities to improve customer satisfaction, retention, and overall service delivery</li><li>Assist with reporting, account reviews, and special projects as assigned</li></ul>
2026-08-04T00:00:00Z

Medical Insurance Claims Specialist

Durham, NC
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a Medical Insurance Claims Specialist to join a growing revenue cycle team in Durham, North Carolina. This contract-to-permanent opportunity is ideal for someone who thrives in a complex claims environment, can work independently, and is motivated to resolve payer-related issues with persistence and sound judgment. The role supports specialized insurance and billing operations, requiring close attention to payer guidelines, regional differences, and accurate claim follow-up. This position offers strong training, career growth potential, and a hybrid schedule with onsite work Monday through Wednesday. Responsibilities: • Manage medical insurance claims across an assigned group of states, taking ownership of payer follow-up and resolution activities within your region. • Review and address claim issues by interpreting payer requirements, identifying coverage or billing discrepancies, and pursuing appropriate next steps for reimbursement. • Verify patient and insurance eligibility details to support accurate claim submission and reduce avoidable denials. • Post payments and reconcile billing activity while maintaining accuracy in documentation and account updates. • Communicate with insurance carriers to clarify claim status, provide needed education on specialized services, and advocate for proper claim handling. • Partner with billing and collections team members, supervisors, and managers to resolve complex accounts and improve reimbursement outcomes. • Maintain organized records of claim actions, payer responses, and follow-up efforts in accordance with internal standards. • Contribute to a high-accountability team environment by managing daily work consistently, meeting attendance expectations, and taking full ownership of assigned responsibilities.
2026-07-22T00:00:00Z

Medical Billing Specialist

Murray, UT
remote
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Medical Billing Specialist to support patients and insurance partners by resolving complex coordination of benefits and medical billing issues. This Long-term Contract position is ideal for someone who combines strong customer service skills with hands-on experience in insurance follow-up, denial resolution, and hospital billing. Based in Murray, Utah, this role focuses on guiding patients through billing concerns, working directly with payers, and helping move claims toward accurate and timely resolution. Responsibilities:<ul><li>Investigate and resolve Coordination of Benefits (COB) claim denials.</li><li>Serve as the liaison between patients and insurance companies.</li><li>Manage insurance follow-up activities for outstanding claims and accounts receivable.</li><li>Research, analyze, and resolve claim denials, underpayments, and reimbursement discrepancies.</li><li>Handle both inbound and outbound calls with patients and insurance carriers.</li><li>Participate in three-way calls with patients and insurance representatives to facilitate claim resolution.</li><li>Manage high-volume communications including phone calls, letters, and text messages.</li><li>Advocate effectively with insurance companies to secure claim payment and resolution.</li><li>Document account activity thoroughly and maintain detailed notes.</li><li>Escalate issues appropriately while utilizing critical thinking to determine the best path to resolution.</li><li>Balance patient service needs with insurance collection and denial management responsibilities.</li><li>Maintain productivity and quality standards in a fast-paced environment.</li><li>Utilize available resources to independently work accounts and resolve complex insurance issues.</li></ul>
2026-08-06T00:00:00Z

Medical Billing Specialist

Springfield, MA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
Our client in Springfield, Massachusetts is seeking a Medical Billing Specialist for a contract opportunity. This role is ideal for a detail-oriented professional with experience in healthcare billing, claims follow-up, and payment posting who can support revenue cycle operations in a fast-paced environment.Key Responsibilities:<ul><li>Prepare, review, and submit medical claims to insurance carriers in a timely and accurate manner</li><li>Follow up on unpaid, denied, or rejected claims and take appropriate action to resolve issues</li><li>Verify patient insurance coverage, eligibility, and billing information</li><li>Post payments, adjustments, and patient transactions accurately</li><li>Research billing discrepancies and work with internal teams and payers to resolve them</li><li>Maintain up-to-date patient billing records and documentation</li><li>Assist with appeals, collections, and account follow-up as needed</li><li>Ensure compliance with healthcare billing regulations and internal procedures</li></ul>
2026-08-14T00:00:00Z

Medical Billing Specialist

Hopkins, MN
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a detail-oriented Medical Billing Specialist to support healthcare claims and reimbursement activities in Bloomington, Minnesota. This role focuses on preparing, submitting, and tracking billing for a range of home and community-based services while helping ensure claims are accurate, timely, and fully supported by required documentation. The ideal candidate brings strong knowledge of medical billing workflows, payer requirements, and follow-up practices that improve cash flow and resolve claim issues efficiently. Responsibilities:• Examine service records, authorizations, care plans, and supporting documents to confirm claims are ready for submission to Minnesota Medical Assistance and other applicable payers.• Process and track claims for home care and related community-based services using payer portals, clearinghouses, and revenue cycle platforms.• Investigate unpaid, denied, rejected, underpaid, or recouped claims and take appropriate action to secure correct reimbursement.• Conduct account reviews for aged receivables, including outstanding balances over 30 days, and document follow-up activity in assigned tracking tools.• Analyze remittance information to identify payment variances, denials, adjustments, spend-down impacts, and reimbursement discrepancies.• Resolve billing exceptions by correcting claim details and submitting original, replacement, corrected, or voided claims in line with payer rules.• Review unbilled service lines regularly to ensure eligible charges are captured and submitted without unnecessary delay.• Respond to billing-related questions from internal teams and external partners, including payers, case managers, coordinators, and other stakeholders.• Maintain compliance with state and federal billing standards, documentation expectations, coding requirements, confidentiality obligations, and fraud prevention guidelines.• Escalate high-risk account concerns, authorization mismatches, documentation deficiencies, database inaccuracies, and payer-related barriers to leadership when needed.
2026-07-28T00:00:00Z