We are looking for a dedicated and detail-oriented Patient Access Specialist to join our healthcare team in New Haven, Connecticut. In this role, you will play a vital part in ensuring seamless patient registration, scheduling, and insurance verification processes within a fast-paced environment. This is a long-term contract position that requires strong customer service skills and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Facilitate patient check-in and check-out processes, ensuring accurate collection and documentation of demographic and insurance information.<br>• Schedule patient appointments promptly while coordinating with clinical staff to meet facility and patient needs.<br>• Verify insurance eligibility and obtain necessary authorizations to ensure proper reimbursement for services.<br>• Provide exceptional customer service by addressing patient inquiries and assisting individuals with special needs, such as language barriers or disabilities.<br>• Maintain compliance with healthcare regulations, managed care requirements, and organizational policies.<br>• Use multiple applications to document visit information and update patient accounts efficiently.<br>• Collaborate with the clinical team to fill open appointment slots and manage waitlists effectively.<br>• Adhere to Red Flag procedures to ensure patient safety during the registration process.<br>• Perform ad hoc tasks related to financial discrepancies and reconciliation as needed.<br>• Troubleshoot scheduling or system issues to maintain smooth operation.

• Proven experience in customer service, preferably in a healthcare or hospital setting.<br>• Strong communication skills, both verbal and written, with the ability to handle patient interactions professionally.<br>• Proficiency in scheduling systems and the ability to manage appointments efficiently.<br>• Familiarity with insurance processes, including eligibility verification and reimbursement procedures.<br>• Ability to work in a fast-paced environment and adapt to fluctuating schedules.<br>• Knowledge of healthcare regulations and compliance standards.<br>• Competence in using online tools and systems for patient registration and scheduling.<br>• Bilingual proficiency in Spanish and English is highly desirable.

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