<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Moon Township, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to work in the transport industry, focusing on credit and collections activities for assigned customer portfolios. The role involves managing account balances, resolving payment discrepancies, and analyzing account performance to ensure effective credit management.<br><br>Responsibilities:<br>• Organize and maintain credit and collections processes for assigned customer portfolios, ensuring accurate documentation and coordination.<br>• Utilize electronic file systems to retrieve and review documents related to invoicing disputes, and manage corrections such as rebills, misapplied payments, and freight bill adjustments.<br>• Prepare monthly summaries of portfolio collections progress and participate in reviews with the department manager to address escalated issues and strategize collection approaches.<br>• Conduct periodic evaluations of customer accounts to assess credit limits in relation to revenue trends, collaborating with agents and business development teams as needed.<br>• Investigate short-paid invoices and coordinate with agents, business development executives, and carrier services to implement necessary revisions or chargebacks.<br>• Assist the accounting department in gathering customer payment remittance details to support portfolio activities.<br>• Develop and maintain effective communication with shippers and agents to address account discrepancies and provide exceptional customer service.<br>• Collaborate with billing and accounting teams to ensure accurate processing of corrections and adjustments.<br>• Support the department manager in devising strategies for utilizing third-party collection agencies when necessary.<br>• Perform additional duties as assigned to meet departmental and organizational goals.
<p>We are seeking a <strong>Patient Access Specialist</strong> with strong administrative experience for a 3-month contract. This <strong>Patient Access Specialist</strong> role is ideal for professionals who excel in customer service, data entry, and multi-tasking—no prior healthcare background required. If you're detail-oriented, organized, and thrive in a fast-paced environment, the <strong>Patient Access Specialist</strong> position could be the perfect opportunity for you.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Greet and assist patients in person or via phone with scheduling, registration, and general inquiries</li><li>Collect and verify patient information, ensuring accuracy in records and documentation</li><li>Manage appointment scheduling and coordinate with departments to avoid conflicts</li><li>Handle insurance verification and eligibility checks as needed (training provided)</li><li>Maintain confidentiality and adhere to privacy standards in all communications</li><li>Ensure efficient patient flow and provide administrative support to clinical staff</li><li>Accurately input data into electronic systems and maintain up-to-date records</li><li>Respond to patient concerns and escalate issues to appropriate departments when necessary</li></ul><p><br></p>
<p><strong>Bilingual Customer Service Representative – Call Center Rockstar (Fluent in Spanish Required)</strong></p><p>Are you ready to bring world-class service to the forefront while fueling your career with momentum? Do you thrive in fast-paced environments, excel at solving puzzles, and take pride in delivering "WOW" moments? If so, we’ve got the opportunity you’ve been looking for!</p><p><br></p><p>We’re seeking <strong>Bilingual Customer Service Representatives</strong> to join our vibrant call center team. Acting as the first point of contact for our valued customers, you'll handle 80–100 calls per day with poise, precision, and positivity. If you’re ready to be part of an energetic, supportive environment with room to shine, this role is designed for YOU!</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li><strong>Champion Customer Solutions</strong>: Assist customers with questions, troubleshooting, and solutions, ensuring every exchange is seamless and informative.</li><li><strong>Handle a High Volume with High Energy</strong>: Manage 80-100 incoming calls daily while delivering exceptional service that exceeds customer expectations.</li><li><strong>Flex Your Bilingual Superpower</strong>: Communicate fluently in both Spanish and English to assist a diverse customer base with clarity and empathy.</li><li><strong>Create "Wow" Moments</strong>: Turn customer challenges into success stories by actively listening, building rapport, and providing valuable resolutions. </li><li><strong>Collaborate for Excellence</strong>: Work with cross-functional teams to improve service processes, sharing insights from the frontlines to drive continuous improvement.</li><li><strong>Embrace Training & Growth</strong>: Master company tools, policies, and systems through training opportunities while keeping up-to-date on industry trends to stay ahead of customer needs.</li></ul><p><strong>What Makes You a Great Fit:</strong></p><ul><li><strong>Bilingual Fluency</strong>: You are fluent in both Spanish and English (required)—not just conversational, but truly fluent to ensure effective communication.</li><li><strong>Friendly Problem Solver</strong>: You thrive on resolving challenges and helping people, turning frustration into smiles one call at a time.</li><li><strong>Resilient Multitasker</strong>: Juggling multiple tasks, handling high call volumes, and staying calm under pressure is your superpower.</li><li><strong>Empathy Extraordinaire</strong>: You understand the power of a human connection and handle every customer with patience, courtesy, and respect.</li><li><strong>Tech-Savvy</strong>: Comfortable navigating computer systems, data entry platforms, and customer relationship management tools.</li><li><strong>Team Spirit with Individual Drive</strong>: While you excel independently, you know the power of collaboration and contribute to a positive team dynamic.</li></ul>
<p><strong>What You’ll Do:</strong></p><ul><li>Work closely with the Sales Manager to provide administrative and operational support that contributes to excellent customer experiences and efficient sales processes.</li><li>Process customer orders for parts, systems, and warranty claims with accuracy and attention to detail, ensuring timely delivery.</li><li>Pack and ship parts and warranty equipment with care to meet customer needs.</li><li>Act as the communication bridge with field teams, providing updates on orders and addressing questions related to parts and systems.</li><li>Maintain and update production and scheduling boards (digital and physical) to keep everything running accurately and on schedule.</li><li>Manage production schedules and departmental documentation using tools like SharePoint for organization and efficiency.</li><li>Serve as a backup for invoice processing and assist with digital inventory tasks, including transfers, refurbishing, and order fulfillment.</li><li>Help maintain quality standards by contributing to warranty data entry and supporting quality control efforts.</li><li>Oversee rental inventory logistics and organization, ensuring availability and accuracy for customers.</li><li>Collaborate with team members to troubleshoot and resolve issues, supporting the smooth operation of daily processes.</li></ul><p><br></p>
We are looking for a detail-oriented Medical Scheduler to join our team in Monroe Township, New Jersey. In this Contract-to-permanent position, you will play a vital role in ensuring the seamless scheduling of patient appointments while maintaining high standards of accuracy and professionalism. This opportunity is ideal for someone who thrives in a fast-paced healthcare environment and is committed to delivering excellent service.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and assist patients with scheduling needs.<br>• Coordinate and confirm appointments with patients, ensuring accuracy and clarity.<br>• Reach out to patients to provide updates or obtain additional information as needed.<br>• Utilize electronic medical record (EMR) systems, including Centricity Business, to manage patient data and scheduling.<br>• Maintain organized records of patient interactions and appointment details.<br>• Collaborate with healthcare staff to address scheduling conflicts or special requirements.<br>• Ensure compliance with healthcare regulations and patient confidentiality standards.<br>• Identify opportunities to improve scheduling efficiency and patient satisfaction.<br>• Provide exceptional customer service by addressing inquiries and resolving concerns.
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
<p>Michelle Espejo with Robert Half Financial Services is recruiting for a <strong>Client Service Associate </strong>at a <strong>Wealth Management Firm</strong>. This is a full-time permanent role based in <strong>San Jose.</strong></p><p><br></p><p>Join a thriving wealth management firm known for its rapid growth, exceptional service, and innovative technology. The firm offers great career development opportunities, competitive compensation, and a supportive, team-oriented environment.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Providing excellent service to clients.</li><li>Helping out in client meetings.</li><li>Keeping up-to-date with client documentation.</li><li>Adhering to regulatory rules.</li><li>Processing client transactions accurately and punctually.</li><li>Assisting in web calls and international banking support.</li></ul><p><strong>*Contact <u>Michelle Espejo via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call (818) 703-8818 for immediate consideration.</p>
<p>Do you excel at delivering outstanding customer experiences and creating meaningful connections? Are you fluent in Spanish and English with a talent for problem-solving and fostering customer loyalty? Our client is seeking a Spanish Bilingual Customer Experience Specialist to provide exceptional service to a diverse customer base. This role blends communication, empathy, and efficiency, allowing you to support customers and contribute to the success of a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Deliver excellent service by answering inquiries, resolving issues, and offering solutions to customers via phone, email, and other communication platforms—both in Spanish and English.</li><li><strong>Problem-Solving:</strong> Actively listen to customer concerns and address them with empathy, patience, and efficiency while providing clear guidance.</li><li><strong>Bilingual Support:</strong> Serve as the primary contact for Spanish-speaking customers, ensuring cultural sensitivity and effective communication.</li><li><strong>Data Management:</strong> Maintain accurate records of customer interactions and resolutions using CRM systems.</li><li><strong>Feedback Collection:</strong> Capture customer feedback and identify trends to help improve processes and service delivery.</li><li><strong>Collaborative Communication:</strong> Partner with internal departments to escalate issues, streamline workflows, and align customer needs with company goals.</li><li><strong>Customer Retention:</strong> Build rapport with repeat customers, maintaining relationships that foster satisfaction and loyalty.</li><li><strong>Brand Representation:</strong> Uphold the organization’s mission, values, and reputation in your interactions with customers.</li></ul><p><br></p>
We are looking for a dedicated Medical Admin to join our team in Syracuse, New York. This Contract-to-permanent position offers the opportunity to play a key role in supporting healthcare operations by managing referrals, authorizations, and patient service coordination. The ideal candidate will thrive in a dynamic environment, collaborating with clinical staff to ensure optimal care delivery.<br><br>Responsibilities:<br>• Accurately review and input authorization data into a computerized database while managing expiring authorization reports.<br>• Schedule and coordinate patient services in collaboration with case management and clinical teams.<br>• Participate in regular team meetings to provide recommendations for process improvements.<br>• Handle clerical tasks such as filing, typing, copying, faxing, and taking messages as directed by the supervisor.<br>• Monitor and manage various organizational reports to support operational needs.<br>• Actively engage in performance and quality improvement initiatives.<br>• Coordinate authorized services with external agencies to ensure patient needs are met.<br>• Communicate with patients regularly to address concerns and provide updates on services.<br>• Perform other duties as assigned to support the healthcare team.
<p>Robert Half is representing a client in search of a Service Coordinator to join their property management division. The ideal candidate is dependable, detail-oriented, and a self-starter, with excellent customer service skills and the ability to collaboratively support the property management team. To learn more about this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer tenant service calls and dispatch service personnel as instructed by the Property Manager.</li><li>Organize, file, and maintain property-related documentation, such as Certificates of Insurance (COIs), lease agreements, and expense documents, in electronic storage systems.</li><li>Assist with property inspections and maintain follow-up records to address unresolved issues promptly.</li><li>Track tenant service requests, ensure completion, and monitor service response times.</li><li>Aid in budgeting and reforecasting by organizing vendor contracts, cost histories, and service-related logs.</li><li>Support capital improvement planning by updating project schedules and timelines.</li><li>Monitor recurring expenses, follow up on missing invoices, and track related activities.</li><li>Update and manage relevant databases, including mailing lists, tenant contacts, and client details.</li><li>Draft, distribute, and manage correspondence, reports, and other property-related documents.</li><li>Track critical property deadlines, such as tax filings, permits, and compliance testing (e.g., fire alarms, elevators).</li><li>Coordinate with vendors, utility providers, and tenants to address issues and maintain relationships.</li><li>Manage certificates of insurance and other key documents, including lease summaries.</li><li>Assist with rent collection, minor account discrepancies, and tenant relations.</li><li>Facilitate the bid process for contracted services.</li><li>Work on special projects under the direction of the Property Manager.</li><li>Liaise with building staff and contractors, such as janitorial, security, and landscaping service providers.</li><li>Calculate utility chargeback amounts based on sub-meter readings.</li><li>Compile and organize reports for distribution.</li><li>Handle other duties as assigned by the Property Manager.</li></ul><p><br></p>
<ul><li>Greet patients and visitors in a welcoming and friendly manner.</li><li>Handle incoming calls, screen inquiries, provide information, and route calls to the correct department.</li><li>Assist patients with completing required forms and answer questions regarding appointments, payments, or office policies.</li><li>Schedule, reschedule, and manage patient appointments using electronic medical records (EMR) systems.</li><li>Confirm upcoming appointments and maintain a well-organized schedule for clinical staff.</li><li>Verify and update patient information, including insurance details, and enter it accurately into the system.</li><li>Maintain and organize medical records and ensure HIPAA compliance regarding patient confidentiality.</li><li>Process billing, accept payments, and manage co-pays and account balances.</li><li>Act as a liaison between patients, medical providers, and other members of the healthcare team, ensuring clear and compassionate communication.</li><li>Handle patient concerns or complaints and escalate issues when necessary.</li></ul>
<p>We are looking for a detail-oriented Entry Level Accountant to join our team in Hamburg, New Jersey. This long-term contract position offers an excellent opportunity to build foundational accounting skills in the insurance industry. The role is ideal for someone with a strong aptitude for numbers and a commitment to providing exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts receivable transactions and ensure accurate billing and collections.</p><p>• Utilize advanced Excel functions, including v-lookups and pivot tables, to analyze and manage data.</p><p>• Perform heavy data entry tasks with precision and efficiency.</p><p>• Handle customer inquiries and provide excellent service to resolve financial concerns.</p><p>• Conduct medical collections and maintain accurate records of payments.</p><p>• Transfer data between systems while ensuring consistency and accuracy.</p><p>• Collaborate with team members to streamline accounting processes.</p><p>• Monitor and reconcile accounts to ensure timely payment and minimal discrepancies.</p><p>• Generate reports and summaries to support financial decision-making.</p>
<p>Robert Half is partnering with a well-established healthcare organization in Rocklin, CA, to fill a Temporary Medical Scheduler position. If you’re a detail-oriented healthcare professional with strong organizational skills and a minimum of 1 year of scheduling experience in a medical setting, we encourage you to apply! This is an excellent opportunity to showcase your expertise while supporting a high-performing team.</p><p><br></p><p><strong>** For immediate consideration, apply and contact Julian Sanchez on LinkedIn **</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and schedule patient appointments, procedures, and follow-up visits with healthcare providers.</li><li>Manage multiple calendars, ensuring accuracy and timeliness of scheduling.</li><li>Serve as the primary contact for incoming scheduling requests via phone and email.</li><li>Verify insurance details and obtain necessary authorizations for appointments.</li><li>Maintain patient records and update information in scheduling systems to ensure data integrity.</li><li>Communicate effectively with patients, providers, and staff to resolve scheduling conflicts or inquiries.</li><li>Provide exceptional customer service to patients with professionalism and empathy.</li></ul>
<p>Robert Half is partnering with a well-established healthcare organization in Rocklin, CA, to fill a Temporary Medical Scheduler position. If you’re a detail-oriented healthcare professional with strong organizational skills and a minimum of 1 year of scheduling experience in a medical setting, we encourage you to apply! This is an excellent opportunity to showcase your expertise while supporting a high-performing team.</p><p><br></p><p><strong>** For immediate consideration, apply and contact Julian Sanchez on LinkedIn **</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and schedule patient appointments, procedures, and follow-up visits with healthcare providers.</li><li>Manage multiple calendars, ensuring accuracy and timeliness of scheduling.</li><li>Serve as the primary contact for incoming scheduling requests via phone and email.</li><li>Verify insurance details and obtain necessary authorizations for appointments.</li><li>Maintain patient records and update information in scheduling systems to ensure data integrity.</li><li>Communicate effectively with patients, providers, and staff to resolve scheduling conflicts or inquiries.</li><li>Provide exceptional customer service to patients with professionalism and empathy.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Medical Front Desk / Billing Clerk to join a thriving healthcare team in Portland, Maine. This role offers a unique opportunity to grow professionally in a supportive environment, with potential advancement into an Office Manager position. Enjoy a four-day work week with Fridays off, alongside generous benefits that include health insurance, paid vacation, and more.</p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting patients and handling inquiries with professionalism and care.</p><p>• Process medical billing tasks accurately and efficiently, ensuring compliance with industry standards.</p><p>• Maintain and update patient records, ensuring confidentiality and attention to detail.</p><p>• Coordinate patient scheduling to optimize office workflows and enhance service delivery.</p><p>• Handle insurance claims and related documentation, resolving discrepancies as needed.</p><p>• Provide exceptional customer service, addressing patient concerns and fostering positive relationships.</p><p>• Utilize computer systems and software for administrative tasks, demonstrating strong technical skills.</p><p>• Collaborate with healthcare staff to ensure seamless communication and efficient operations.</p><p>• Uphold a high level of organization and attention to detail in all administrative duties.</p><p>• Contribute to the overall success of the office by supporting team goals and adapting to evolving needs.</p>
<p>We are looking for a dedicated and detail-oriented Patient Registration specialist to join our client's practice near Blue Ash, Ohio. In this role, you will serve as the first point of contact for patients, ensuring a seamless and welcoming experience. This is a Contract-to-Permanent position in the healthcare industry, offering an opportunity to contribute to high-quality patient care.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly while providing accurate information and assistance.</p><p>• Maintain and update patient files and records with precision and confidentiality.</p><p>• Handle payment processing and insurance claims efficiently.</p><p>• Manage inventory by ordering supplies and ensuring stock levels are adequate.</p><p>• Perform various administrative tasks as needed to support the smooth operation of the facility.</p><p>• Answer inbound calls promptly, addressing inquiries and concerns professionally.</p><p>• Oversee insurance authorizations and benefit-related functions.</p><p>• Collaborate on billing processes to ensure accuracy and compliance.</p><p>• Support clinical trial operations as required.</p>
We are looking for a compassionate and detail-oriented Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience throughout their care journey. Your ability to coordinate schedules, manage financial information, and advocate for patients will be critical to the success of our practice.<br><br>Responsibilities:<br>• Greet patients with warmth and professionalism, creating a welcoming environment from the moment they arrive.<br>• Schedule and confirm appointments, adjusting plans as needed to accommodate patient needs and office priorities.<br>• Provide clear explanations to patients about treatments, procedures, and recommendations to promote understanding and trust.<br>• Collaborate with dental professionals to organize treatment plans and ensure follow-up appointments are properly arranged.<br>• Address patient questions or concerns, escalating issues when necessary to maintain satisfaction.<br>• Present detailed financial information to patients, including insurance coverage, out-of-pocket costs, and payment options.<br>• Submit and follow up on insurance claims to ensure timely processing and payments.<br>• Handle payment collections and maintain accurate financial records for all patient accounts.<br>• Keep patient records updated and secure, adhering to all confidentiality regulations and compliance standards.<br>• Act as a patient advocate, building strong relationships through empathy and attentive care.
<p><strong><u>Job Summary:</u></strong> </p><p>We are seeking an <strong>experienced Dental Billing Specialist</strong> to join a fast-paced, customer-facing practice. This role focuses on managing complex dental billing processes, claims attachments, pre-determinations for treatment coverage, and all other administrative steps unique to dental billing. The ideal candidate is detail-oriented with strong communication skills, has direct dental billing experience, and is accustomed to working in an open and collaborative work environment.</p><p> </p><p><strong><u>Key Responsibilities:</u></strong> </p><ul><li><strong><u>Dental Billing Expertise:</u></strong> Process dental-specific claims accurately, ensuring all required documents, coding, and attachments are completed and submitted within specified deadlines. </li><li><strong><u>Pre-Determinations:</u></strong> Manage pre-determination requests for dental treatments, including navigating insurance requirements for advanced or specialized dental procedures. </li><li><strong><u>Claims Attachments</u></strong>: Compile, prepare, and submit claims attachments and required paperwork for insurance companies, ensuring compliance with dental-specific documentation protocols. </li><li><strong><u>Customer Interaction:</u></strong> Work closely with patients, insurance companies, and resolve billing inquiries promptly and professionally. Maintain a courteous and patient-first approach in customer-facing scenarios. </li><li><strong><u>Compliance: </u></strong>Stay updated on dental billing codes, insurance regulations, and healthcare compliance standards to ensure accuracy and precision in work execution. </li><li><strong><u>Team Collaboration: </u></strong>Work in a highly collaborative, open-office environment alongside front-facing staff and other departments to ensure seamless operational functioning. </li><li><strong><u>Multi-Step Processes:</u></strong> Navigate the more intricate and multi-step requirements of dental billing compared to other healthcare settings accurately and efficiently. </li></ul><p>Please complete an application and call (423) 244-0726 for more information and IMMEDIATE CONSIDERATION!</p>
We are looking for a Patient Care Coordinator to join our team on a contract basis in Phoenix, Arizona. In this role, you will handle patient registration and ensure accurate insurance verification and authorizations while providing exceptional customer service. This position is ideal for individuals with healthcare registration experience and strong knowledge of insurance processes.<br><br>Responsibilities:<br>• Register and pre-register patients, ensuring all required information is accurately captured.<br>• Verify insurance eligibility, benefits, and authorizations to confirm coverage.<br>• Review and validate patient demographics for accuracy and completeness.<br>• Collect co-payments, deductibles, and other patient liabilities with attention to detail.<br>• Provide clear explanations of hospital policies, patient financial obligations, and rights.<br>• Deliver outstanding customer service by addressing patient inquiries and concerns effectively.<br>• Utilize computer systems, including Microsoft Excel, to maintain and manage patient records.<br>• Schedule patient appointments and answer billing-related questions as needed.<br>• Ensure compliance with all organizational policies and healthcare regulations.
<p>We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.</p><p><br></p><p>Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Details:</p><p>Location - Onsite: Moline, IL</p><p>Hours: M-F 8:30am-5pm</p><p>Duration: Contract-to-Hire</p><p><br></p><p>Key Responsibilities:</p><p>- Handle early-stage delinquency queues (typically 7+ days past due) with a focus on proactive, respectful outreach via phone, text, and email</p><p>- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery</p><p>- Collaborate with team members to find solutions and bring accounts back into good standing</p><p>- Progress into more complex queues over time, with opportunities to develop negotiation skills</p><p>- Contribute to a team culture that emphasizes member service, accountability, and collaboration</p>
<p>We are looking for a Member Services Representative to join our client's team in Amherst, Massachusetts. In this role, you will provide exceptional customer support in a fast-paced call center environment, ensuring that member inquiries are handled promptly and professionally. This is a long-term contract position offering an opportunity to build lasting relationships with customers while honing your communication and technical skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries via phone, email, or chat with professionalism and efficiency.</p><p>• Deliver accurate information about products, services, and account details to assist customers effectively.</p><p>• Handle a high volume of calls in a fast-paced environment while maintaining a focus on quality service.</p><p>• Document customer interactions, issues, and resolutions in the system accurately and in a timely manner.</p><p>• Resolve customer concerns by identifying solutions and escalating issues to the appropriate team when necessary.</p><p>• Stay updated on company policies, procedures, and systems to provide current and accurate information to members.</p><p>• Collaborate with team members to improve processes and enhance overall customer satisfaction.</p><p>• Adhere to performance metrics and goals, including call handling time and customer satisfaction rates.</p><p>• Utilize computer systems proficiently for data entry and information retrieval.</p><p>• Participate in ongoing training sessions to stay informed about updates and best practices.</p>
<p>A busy and compassionate medical facility in Oceanside is seeking a Receptionist who’s bilingual in Spanish and excels at managing phones, scheduling, and patient interactions. This role is perfect for someone who enjoys helping others, keeps things organized, and can juggle multiple tasks with grace.</p><p><br></p><p><strong><u>💼 What You’ll Be Doing:</u></strong></p><ul><li>Answer high-volume phone calls and route them appropriately.</li><li>Schedule patient appointments and manage provider calendars.</li><li>Greet patients and visitors with professionalism and warmth.</li><li>Verify insurance and assist with intake forms.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Communicate clearly with both English and Spanish-speaking patients.</li></ul>
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
