We are looking for a Patient Administrative Specialist to join our outpatient clinic team in Palo Alto, California. In this contract position, you will play a crucial role in coordinating new patient activities, scheduling surgeries, and managing various front office operations. This role requires exceptional organizational skills and the ability to provide outstanding administrative support to ensure smooth clinic operations.<br><br>Responsibilities:<br>• Manage front desk operations, including patient check-in and check-out processes.<br>• Welcome patients warmly and assist them with inquiries related to appointments, payment options, and scheduling.<br>• Coordinate with healthcare providers to accommodate scheduling preferences and address urgent patient needs.<br>• Provide administrative support to doctors and patients by utilizing reference tools and documentation systems.<br>• Maintain accurate databases for information, paging directories, and internal forms.<br>• Deliver excellent customer service by adhering to organizational and departmental standards.<br>• Respond to non-clinical inquiries and patient messages, escalating issues as necessary.<br>• Handle and distribute faxes, mail, and clinic-specific documentation efficiently.<br>• Organize and manage filing systems to ensure proper documentation storage.<br>• Support surgery scheduling processes and ensure all patient coordination tasks are completed accurately.

• High school diploma or equivalent education.<br>• Strong knowledge of medical terminology.<br>• Proficiency in computer systems and software relevant to administrative tasks.<br>• Excellent verbal and written communication skills.<br>• Ability to manage multiple priorities while maintaining a high level of customer service.<br>• Familiarity with Windows-based office software and electronic medical records (EMR).<br>• Capability to remain composed and attentive to detail in high-pressure situations.<br>• Skilled in handling multi-line phone systems and routing incoming calls appropriately.

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