We are looking for a dedicated Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will oversee vital front office functions, including patient registration, surgery scheduling, and administrative coordination within an outpatient clinical environment. This is a Contract position requiring strong organizational and communication skills to ensure smooth clinic operations and exceptional patient care.<br><br>Responsibilities:<br>• Welcome patients warmly at the front desk and assist with inquiries related to appointments, payments, and schedules.<br>• Coordinate surgery scheduling and communicate effectively with providers to ensure alignment with patient needs.<br>• Utilize reference tools to provide accurate doctor-patient support and respond promptly to non-clinical concerns.<br>• Maintain clinic databases and directories, ensuring accurate and organized information management.<br>• Process internal forms and manage daily administrative tasks such as distributing faxes, filing documentation, and handling mail.<br>• Respond to non-clinical patient messages and CRM inquiries, escalating issues as necessary.<br>• Ensure compliance with organizational service standards and contribute to a positive clinic environment.<br>• Adapt communication styles to suit various patient and team situations while addressing urgent needs calmly.<br>• Facilitate patient check-in and check-out processes efficiently, ensuring a seamless experience.<br>• Collaborate with team members to manage multiple priorities and maintain clinic workflow.

• High school diploma or equivalent education.<br>• Proficiency in medical terminology and familiarity with healthcare administrative practices.<br>• Strong computer skills, including experience with Windows-based office software and electronic medical records (EMR).<br>• Exceptional communication skills, both written and verbal, tailored to diverse audiences.<br>• Proven ability to deliver excellent customer service while managing multiple tasks effectively.<br>• Skill in prioritizing and resolving problems in a fast-paced environment.<br>• Knowledge of multi-line phone systems and ability to route incoming calls efficiently.<br>• Calm and detail-oriented approach to handling stressful situations.

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