We are looking for a dedicated Patient Administrative Specialist to join our team in Palo Alto, California. This is a contract position focused on supporting front office functions, patient coordination, and surgery scheduling within an outpatient clinical environment. The ideal candidate will play a vital role in ensuring smooth administrative operations and providing an exceptional patient experience.<br><br>Responsibilities:<br>• Welcome patients upon arrival, assist with initial inquiries, and manage check-in and check-out processes at the front desk.<br>• Coordinate surgery scheduling and communicate with providers to address urgent patient needs.<br>• Offer administrative support to doctors and patients using reference materials and tools.<br>• Maintain and update information databases, directories, and internal forms.<br>• Handle patient messages and inquiries, escalating non-clinical concerns as needed.<br>• Process and distribute faxes, mail, and clinic-specific documentation efficiently.<br>• Ensure compliance with organizational and departmental service standards.<br>• Support appointment scheduling and payment processing in alignment with clinic protocols.<br>• Utilize electronic medical records (EMR) systems to manage patient information securely and accurately.<br>• Collaborate with team members to ensure seamless daily operations within the clinic.

• High school diploma or equivalent required.<br>• Proficiency in medical terminology and understanding of clinic operations.<br>• Strong knowledge of Windows-based office software and computer systems.<br>• Excellent verbal and written communication skills suitable for patient and team interactions.<br>• Proven ability to deliver exceptional customer service and manage multiple priorities effectively.<br>• Familiarity with multi-line phone systems and electronic medical records (EMR).<br>• Ability to adapt communication styles to suit various audiences and situations.<br>• Capacity to stay calm and composed in high-pressure scenarios.

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