<p>We are looking for a dedicated Patient Service Representative/MA to join our team in Berkeley, California. This contract position offers an opportunity to provide exceptional clinical and administrative support in a Pediatric and Maternal-Fetal Medicine clinic. The role involves facilitating smooth patient experiences and workflows while ensuring high standards of care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient rooming and flow, including preparation before visits, assistance during consultations, and follow-up tasks after appointments.</p><p>• Escort patients to examination rooms promptly within five minutes of scheduled appointment or registration time, adhering to established rooming protocols.</p><p>• Assist clinicians during patient visits as needed, contributing to a collaborative and efficient team environment.</p><p>• Utilize lean techniques to optimize patient workflows and enhance clinic operations.</p><p>• Handle patient check-in and check-out processes, ensuring accurate data entry and payment processing in real time.</p><p>• Update patient demographics and manage authorizations required prior to appointments.</p><p>• Resolve billing issues, troubleshoot claims, and address discrepancies to ensure smooth administrative processes.</p><p>• Respond to patient inquiries regarding registration, scheduling, billing concerns, and other general questions.</p><p>• Provide support for My Kids Chart, assisting patients with access and functionality.</p><p>• Maintain professionalism and uphold the clinic’s vision and values, especially in challenging situations.</p><p><br></p><p>If you are interested in this role apply today and call us at (510) 470-7450</p>

<p>• At least 2 years of experience in a similar role within a healthcare setting.</p><p>• Must be MA certified </p><p>• Proficiency in CRM systems and electronic health record (EHR) platforms.</p><p>• Familiarity with McKesson software and Microsoft Office Suites, including Excel.</p><p>• Strong understanding of billing functions, benefit coordination, and claim administration.</p><p>• Capability to handle cash activities and resolve complaints effectively.</p><p>• Exceptional communication and customer service skills, with the ability to interact professionally with patients and clinicians.</p><p>• Adept at multitasking and problem-solving in a fast-paced clinical environment.</p><p>• Commitment to maintaining patient confidentiality and adhering to healthcare regulations.</p>

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