We are looking for a dedicated Customer Support Specialist to join our team in Los Angeles, California. In this role, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will collaborate closely with internal departments to deliver exceptional service, maintain accurate documentation, and contribute to the overall success of our operations.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding product details, order placements, shipping updates, and repair services.<br>• Address and resolve customer complaints or issues with efficiency and professionalism.<br>• Maintain detailed records of customer interactions and ensure timely follow-ups as necessary.<br>• Partner with internal teams such as Sales, Production, and Shipping to effectively manage complex customer concerns.<br>• Handle sales orders for customer purchases and inventory items, ensuring accuracy and timeliness.<br>• Prepare sales orders and job envelopes, and organize daily shipments to meet operational deadlines.<br>• Collaborate with the owner to design new styles and contribute ideas for innovative products.<br>• Create invoices for completed custom orders, repairs, and wholesale shipments, ensuring accuracy in pricing and materials used.<br>• Verify all documentation, including certificates, appraisals, and photos, is included with final invoices or shipments.<br>• Conduct quality checks to confirm the accuracy of labor charges, gemstones, and metals used in customer orders.
<p>We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.</p><p><strong>This is a Hybrid Opportunity- Monday's and Friday's remote, Tuesday's, Wednesday's, Thursday's in office. 8am-5pm.</strong></p><p><br></p><p>-Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.</p><p>-Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.</p><p>-Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).</p><p>-Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.</p><p>-Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).</p><p>-De-escalate challenging customers, clients or merchants and provide exceptional customer support.</p><p>-Record customer interaction details, comments, and complaints within the CRM system.</p><p>-Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.</p><p>-Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.</p><p>-Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.</p><p>-Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.</p><p>-Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.</p><p>-Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.</p><p>-Accept the need for change and adapt positively to internal and external changes.</p><p>-Provide feedback and assistance for processes and procedures for new program implementations.</p><p><br></p><p>Daily Tasks</p><p>-All expectations consistently demonstrated in an accurate, comprehensive and timely manner.</p><p>-Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, dispute resolution, transaction processing issues, process and procedure questions.</p><p>-Complete account and user updates.</p><p>-Send confirmation/approval communications.</p><p>-Complete account onboarding steps.</p><p>-Create and distribute applicable new launch announce</p>
We are looking for a detail-oriented Account Specialist to join our team in Miami, Florida. In this role, you will provide comprehensive account management support to a variety of customers, including business, commercial, industrial, national, and government clients. This is a long-term contract position, ideal for professionals with a strong background in customer service, claims processing, and accounts receivable functions.<br><br>Responsibilities:<br>• Manage customer accounts by addressing requests, resolving complaints, and ensuring satisfaction.<br>• Collaborate with vendor partners and internal teams to resolve customer issues effectively.<br>• Process claims and contractor invoices with accuracy and efficiency.<br>• Handle customer enrollment, billing tasks, and fulfillment operations.<br>• Maintain strong relationships with customers to support account retention and growth.<br>• Monitor revenue recovery processes and ensure timely resolutions.<br>• Provide detailed reporting and analysis of account activities to management.<br>• Ensure compliance with company policies and procedures in all account-related tasks.<br>• Identify opportunities for process improvements and implement solutions to enhance service quality.
<p>We are looking for a skilled IT Help Desk Technician, Level II, to join our team in Honolulu, Hawaii. This long-term contract position offers an exciting opportunity to provide vital support within the healthcare industry. The ideal candidate will bring expertise in troubleshooting, system maintenance, and customer service to ensure seamless operations in a dynamic medical environment. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for digital imaging systems, including operating systems, networking, software, and system administration, to support radiology operations.</p><p>• Conduct system performance monitoring and analysis, offering recommendations to improve functionality and stability.</p><p>• Address and resolve technical issues involving radiologist diagnostic reading stations through troubleshooting or collaborating with system vendors.</p><p>• Assist in system upgrades and maintenance by providing guidance and support to the IT Clinical Team.</p><p>• Remotely diagnose and resolve software-related issues, ensuring functionality across multiple facilities as required.</p><p>• Collaborate with the Clinical Team to improve workflow communication and conduct quality assurance checks to maintain standard practices.</p><p>• Deliver training, implement solutions, and troubleshoot technical systems, including hardware and software.</p><p>• Maintain accurate records of assets, system patches, and inventory to ensure compliance and operational efficiency.</p><p>• Provide exceptional customer service while managing technical support requests in a timely and precise manner.</p><p>• Support network and VPN troubleshooting, ensuring secure and reliable connectivity for all users.</p>
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
<p><strong>About the Role:</strong></p><p>Robert Half is partnering with a mission-driven nonprofit organization dedicated to providing essential community support and resources across San Diego. They are seeking a Bilingual Spanish Customer Service Representative to join their growing team.</p><p>This position begins onsite for the first six months to ensure comprehensive training and team integration, with the opportunity to transition to a hybrid schedule (3 days onsite / 2 remote) thereafter.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service to community members in both <strong>Spanish and English</strong> via phone, email, and in-person interactions.</li><li>Provide information on available programs, services, and eligibility requirements.</li><li>Document all client interactions accurately in the organization’s database.</li><li>Schedule appointments, assist with follow-ups, and ensure timely communication.</li><li>Collaborate with cross-functional teams to connect clients to the right resources.</li><li>Uphold confidentiality and demonstrate empathy in every client interaction.</li></ul><p><br></p>
<p>We are looking for a dynamic Sales Specialist to join our team in Boca Raton, Florida. In this role, you will play a pivotal part in engaging with clients to ensure satisfaction with subscription services, address inquiries, and drive retention efforts. This position offers an exciting opportunity to contribute to a thriving organization that has experienced significant growth in the market.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer interactions to address inquiries and ensure satisfaction with subscription services.</p><p>• Provide solutions to clients seeking to cancel or modify their services, utilizing strong communication and negotiation skills.</p><p>• Drive subscription retention and upsell opportunities through a consultative approach.</p><p>• Collaborate with team members to meet or exceed monthly sales and performance targets.</p><p>• Manage client correspondence effectively via email and phone, ensuring timely responses and resolutions.</p><p>• Utilize multiple browser applications and tools to track customer interactions and manage subscription data.</p><p>• Troubleshoot connectivity issues and provide technical support related to subscription services.</p><p>• Develop strong relationships with clients across the U.S., including California and Hawaii, to foster loyalty and trust.</p><p>• Maintain detailed records of customer interactions and ensure compliance with company policies.</p><p>• Participate in training sessions to stay updated on product offerings and industry trends.</p>
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
<p>We are looking for a highly motivated <strong><em>Customer Experience Specialist</em></strong> to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.</p><p>• Process incoming and outgoing mail efficiently and accurately.</p><p>• Provide comprehensive client support to ensure a positive customer experience.</p><p>• Perform a variety of administrative tasks, including record management and data entry.</p><p>• Manage email correspondence professionally across multiple platforms.</p><p>• Offer solutions to customer concerns while maintaining a high level of satisfaction.</p><p>• Collaborate with team members to meet daily deadlines and achieve organizational goals.</p><p>• Adapt to assigned duties and responsibilities as needed to support operational requirements.</p>
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
<p>We are looking for a dedicated Medical Front Desk Specialist to join our Dermatology team in San Francisco, California. This role involves delivering exceptional administrative and patient support in a fast-paced dermatology office. As part of our front desk team, you will play a key role in ensuring smooth operations, accurate scheduling, and an outstanding patient experience. This is a long-term contract position offering stability and growth opportunities.</p><p><br></p><p>Hours change each week: 7AM-3PM and then 9AM-6PM depending if you are the opening shift or closing. Must have schedule flexibility.</p><p><br></p><p>This is contract to hire</p><p><br></p><p>We are looking for someone who is polished and patient oriented.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients warmly and assist with check-in and pre-screening processes to ensure a seamless experience.</p><p>• Handle cash transactions and manage billing functions with accuracy and attention to detail.</p><p>• Coordinate appointments and schedules by collaborating effectively with providers and staff.</p><p>• Maintain and update medical records while ensuring compliance with relevant regulations.</p><p>• Answer inbound calls promptly and provide helpful information or direct inquiries appropriately.</p><p>• Monitor and manage office supplies, ensuring inventory is maintained and organized.</p><p>• Utilize electronic health record (EHR) systems efficiently to support daily operations.</p><p>• Perform general administrative duties as needed to support the team and office functions.</p><p>• Create and maintain charts, graphs, and other documentation to support office operations.</p><p><br></p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00416-0013329397**</p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
We are looking for a dedicated Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will oversee vital front office functions, including patient registration, surgery scheduling, and administrative coordination within an outpatient clinical environment. This is a Contract position requiring strong organizational and communication skills to ensure smooth clinic operations and exceptional patient care.<br><br>Responsibilities:<br>• Welcome patients warmly at the front desk and assist with inquiries related to appointments, payments, and schedules.<br>• Coordinate surgery scheduling and communicate effectively with providers to ensure alignment with patient needs.<br>• Utilize reference tools to provide accurate doctor-patient support and respond promptly to non-clinical concerns.<br>• Maintain clinic databases and directories, ensuring accurate and organized information management.<br>• Process internal forms and manage daily administrative tasks such as distributing faxes, filing documentation, and handling mail.<br>• Respond to non-clinical patient messages and CRM inquiries, escalating issues as necessary.<br>• Ensure compliance with organizational service standards and contribute to a positive clinic environment.<br>• Adapt communication styles to suit various patient and team situations while addressing urgent needs calmly.<br>• Facilitate patient check-in and check-out processes efficiently, ensuring a seamless experience.<br>• Collaborate with team members to manage multiple priorities and maintain clinic workflow.
<p>We are looking for a dedicated Contact Center Specialist to join our team in Needham, Massachusetts. In this role, you will provide exceptional customer service and valuable banking support through our Customer Care Center. This is a long-term contract position that offers an excellent opportunity to enhance client relationships and educate customers about banking products and services.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely assistance to customers by addressing inquiries and resolving banking-related issues through the Customer Care Center.</p><p>• Educate clients on a variety of banking products, services, and self-service tools, ensuring they fully understand their options.</p><p>• Troubleshoot and resolve concerns related to digital banking platforms and loan processes with efficiency and professionalism.</p><p>• Utilize multiple systems simultaneously to deliver accurate information and solutions to customers.</p><p>• Build strong relationships with clients by delivering personalized service and promoting the bank’s core values.</p><p>• Maintain a high level of accuracy in all interactions while adhering to established policies and procedures.</p><p>• Support the team’s overall goals by identifying opportunities to enhance customer satisfaction and loyalty.</p><p>• Collaborate with internal departments to ensure seamless service delivery and issue resolution.</p><p>• Stay updated on banking industry trends and adapt to new tools or processes as needed.</p>
We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a Contract-to-Permanent basis. This role focuses on delivering outstanding technical support to customers in the healthcare industry, ensuring their needs are met with professionalism and efficiency. The ideal candidate will bring a blend of mechanical and electrical expertise, strong problem-solving abilities, and a passion for customer service to this dynamic position.<br><br>Responsibilities:<br>• Provide prompt and effective responses to customer inquiries, diagnosing and resolving technical issues with precision.<br>• Utilize mechanical and electrical knowledge, including the use of tools like voltmeters, to troubleshoot and resolve equipment problems.<br>• Maintain professionalism and composure while managing challenging customer situations to ensure satisfaction.<br>• Collaborate with team members to share insights and develop solutions that address customer needs.<br>• Create and update detailed technical documentation to support training and process improvement initiatives.<br>• Stay informed about new technologies and adapt to evolving procedures to enhance technical skills.<br>• Perform equipment repairs and routine maintenance tasks as required.<br>• Demonstrate reliability and consistency in completing customer support tasks effectively.<br>• Foster a positive and cooperative work environment by contributing to team efforts and maintaining a supportive attitude.
<p>Our client, a well-known prominent personal injury firm, is seeking a Legal Assistant/Paralegal to join their team. The Legal Assistant/Paralegal will play an integral role in supporting attorneys by managing client files, coordinating medical records, and maintaining regular contact with clients, medical providers, and insurance companies. </p><p><br></p><p><strong>Location:</strong> Portland, ME</p><p><strong>Role:</strong> Legal Assistant/Paralegal</p><p><strong>Salary: </strong>$60,000 - $80,000 (depending on experience) + bonuses!</p><p><strong>Schedule: </strong>In-Office</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Request, track, and review medical records and bills related to personal injury claims</li><li>Scan, organize, and maintain case files in both digital and physical formats</li><li>Follow up with medical providers and other third parties to ensure timely receipt of records and documentation</li><li>Maintain frequent client contact to provide updates, gather information, and ensure clear communication throughout the case</li><li>Communicate with insurance adjusters, medical providers, and opposing counsel regarding claims, documentation, and settlement materials</li><li>Assist attorneys in preparing demand packages, case summaries, and correspondence</li><li>Support the team with general administrative tasks, including scheduling, document preparation, and file management</li><li>Maintain confidentiality and adhere to firm and ethical standards at all times</li></ul>
<p><strong>Associate, Client Services Accounting</strong></p><p>Are you a meticulous and motivated accounting professional seeking a role where your work truly matters? Join a mission-driven organization that provides high-touch financial services to multigenerational clients, combining strategic insight with operational excellence.</p><p><br></p><p><strong>About the Organization</strong></p><p>This San Francisco-based family office supports the financial and personal lives of high-net-worth individuals through a comprehensive suite of services including investment oversight, financial reporting, tax planning, and philanthropic support. With a strong emphasis on partnership, integrity, and long-term value creation, the team operates with a unified purpose: to foster enduring relationships and help clients thrive across generations.</p><p><br></p><p><strong>Why This Role Matters</strong></p><p>As an Associate in the Client Services Accounting team, you’ll be a key contributor to the delivery of exceptional financial support. You’ll manage day-to-day transactions, prepare detailed financial reports, and collaborate across departments to ensure seamless service. Your work will directly impact client satisfaction and the continued evolution of service delivery.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Execute core accounting functions including accounts payable, reconciliations, and financial reporting.</li><li>Prepare journal entries, cash forecasts, and quarterly financial statements.</li><li>Analyze and reconcile bank, brokerage, and credit card accounts.</li><li>Collaborate across departments to deliver integrated financial insights and reporting.</li><li>Communicate directly with clients, estate managers, and vendors to manage payments and reporting requests.</li><li>Support the accounting of real property, investments, and asset transfers.</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Building trusted relationships through diligence, accuracy, and confidentiality.</li><li>Bringing fresh ideas and perspectives to enhance client service delivery.</li><li>Thriving in a team-oriented environment that values learning, innovation, and mutual support.</li></ul><p><strong>Perks & Benefits</strong></p><p>This role offers a highly competitive compensation package and a robust benefits suite including:</p><ul><li>Medical, dental, and vision coverage</li><li>401(k) with 5% match + annual contribution</li><li>Paid parental leave (20 weeks), medical leave, and flexible vacation</li><li>Childcare stipend, infertility benefits, and mental health support</li><li>Generous volunteer time off and donation matching</li><li>Ongoing education assistance and career development support</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.<br><br>Responsibilities:<br>• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.<br>• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.<br>• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.<br>• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.<br>• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.<br>• Configure and modify system settings to meet user requirements and organizational needs.<br>• Track and log system changes, ensuring compliance with regulatory and licensing requirements.<br>• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.<br>• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.<br>• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes.
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
<p><strong>This is an on-site position</strong></p><p>We are looking for a detail-oriented Medical Records Technician to join our team in SeaTac, Washington. In this Contract-to-Permanent position, you will play a vital role in ensuring the accuracy and accessibility of patient records by scanning, indexing, and managing medical documentation. This role requires a commitment to accuracy, confidentiality, adherence to healthcare regulations, and a strong focus on providing excellent customer service.</p><p>Responsibilities:</p><p>• Prepare and organize medical documents for scanning, including sorting, removing staples, and verifying legibility.</p><p>• Digitize paper medical records and other documentation using designated electronic systems.</p><p>• Index and assign scanned documents accurately to the corresponding patient charts using Solarity and Epic systems.</p><p>• Review scanned images for quality, clarity, and proper categorization, ensuring compliance with organizational standards.</p><p>• Address and resolve errors, duplicates, or misfiled documents in coordination with relevant staff.</p><p>• Ensure strict confidentiality and adherence to state, federal, and organizational healthcare regulations.</p><p>• Assist with general medical record duties, such as filing, retrieving, and releasing records in accordance with policies.</p><p>• Collaborate with team members to support departmental activities and initiatives aimed at process improvements.</p><p>• Provide exceptional customer service to patients and other stakeholders, following established procedures.</p>
<p>Are you passionate about assisting others and providing excellent customer service? As a Helpline Agent, you will be the first point of contact for individuals seeking support. You’ll use your communication and problem-solving skills to address customer inquiries, resolve issues, and ensure a positive experience. This is a dynamic role that offers opportunities to grow professionally while making a meaningful impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls, emails, and messages promptly and professionally.</li><li>Identify customer needs and guide them to appropriate solutions or resources.</li><li>Troubleshoot and resolve customer concerns or escalate more complex issues for further assistance.</li><li>Maintain accurate and detailed records of customer interactions in the company's system.</li><li>Consistently deliver a high level of customer service, striving for first-call resolution.</li><li>Stay updated on company processes, services, and tools to provide accurate and current information to customers.</li></ul><p><br></p>
<p>Are you a compassionate individual who thrives in helping people in need? We are seeking a passionate and customer-focused <strong>Bilingual Call Center Agent</strong> to join our helpline team. This position is an opportunity to make a meaningful difference in the lives of individuals seeking critical support and assistance. The ideal candidate will be fluent in <strong>Spanish</strong> and represent our organization's mission of providing life-changing services to diverse communities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of incoming calls on the organization's helpline with professionalism, empathy, and efficiency.</li><li>Provide callers with accurate information about the nonprofit's services and other community resources available to assist in their unique circumstances.</li><li>Conduct outbound follow-ups for ongoing support, program awareness, or case management as needed.</li><li>Serve as a caring and compassionate resource to address emergency situations and de-escalate heightened emotions over the phone.</li><li>Accurately document all interactions in the organization's CRM system or database to ensure seamless service delivery.</li><li>Collaborate with team members and supervisors to provide feedback and suggest improvements to the helpline process.</li><li>Uphold strict confidentiality guidelines and organizational policies when handling sensitive information.</li></ul><p><br></p>
The Client Service Associate plays a vital role in advisor support and ensuring a superior client experience. This position calls for a knowledgeable financial services detail oriented who excels in organization, attention to detail, and prioritizes a client-focused approach. The perfect fit is someone who can effectively manage multiple tasks independently while maintaining accuracy and urgency. Organize client meeting materials and handle follow-up documents, ensuring prompt execution of client service requests. Process investment and insurance applications accurately and on schedule. Supervise the insurance underwriting process and maintain detail oriented communication with clients. Manage investment account setup, funding procedures, and trading operations. Update and maintain client records within CRM systems and custodial software. Work with custodians and vendors to address account-related concerns. Ensure compliance with regulatory guidelines and uphold client confidentiality. Assist advisors in delivering a smooth and consistent client experience. Handle general administrative duties to optimize office functionality
We are looking for a dedicated and compassionate Referral Coordinator to join our team in Los Angeles, California. In this long-term contract position, you will play a pivotal role in guiding patients through the healthcare system, ensuring they receive access to necessary specialty services and resources. Your goal will be to provide education, support, and coordination to enhance patient outcomes and streamline their healthcare journey.<br><br>Responsibilities:<br>• Coordinate referrals to specialty care, diagnostic services, and mammogram appointments, working closely with external providers and health plans to ensure timely scheduling.<br>• Notify patients of their appointment details, explain the importance of attending specialty or diagnostic visits, and provide reminders to encourage follow-through.<br>• Maintain detailed records of referral statuses, including appointment schedules, patient notifications, and provider consultation outcomes.<br>• Prepare and submit monthly reports outlining referral activity, patient outcomes, and other relevant metrics.<br>• Research and update information on local specialty and diagnostic service providers to ensure accurate and current referral options.<br>• Collaborate with Patient Navigators across service sites to share information and improve patient access to resources.<br>• Serve as a liaison between patients and medical staff, ensuring clear communication for both internal and external healthcare services.<br>• Educate patients about available healthcare benefits and connect them with Eligibility Specialists to facilitate enrollment.<br>• Assist in organizing outreach efforts for health screenings, including mammograms and Pap smears, while providing education on breast health awareness.<br>• Review and manage patient charts and forms to ensure completion and accuracy, replenishing necessary materials as needed.
<p>Robert Half is seeking a reliable and professional <strong>Front Desk Coordinator/Receptionist</strong> for one of our valued clients in Azusa. This is a <strong>part-time temp-to-hire opportunity</strong> for someone who enjoys creating a welcoming office environment and providing exceptional administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors in a friendly and professional manner</li><li>Answer, screen, and direct incoming calls to appropriate departments or staff</li><li>Manage incoming and outgoing mail, packages, and deliveries</li><li>Perform general clerical duties, including filing, copying, scanning, and data entry</li><li>Maintain front desk and common areas to ensure a clean, organized workspace</li><li>Assist with scheduling meetings and coordinating office activities</li><li>Handle basic accounting support such as creating and processing invoices</li><li>Support various departments with administrative tasks as needed</li></ul>
