<p>We are looking for a dedicated Contact Center Specialist to join our team in Needham, Massachusetts. In this role, you will provide exceptional customer service and valuable banking support through our Customer Care Center. This is a long-term contract position that offers an excellent opportunity to enhance client relationships and educate customers about banking products and services.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely assistance to customers by addressing inquiries and resolving banking-related issues through the Customer Care Center.</p><p>• Educate clients on a variety of banking products, services, and self-service tools, ensuring they fully understand their options.</p><p>• Troubleshoot and resolve concerns related to digital banking platforms and loan processes with efficiency and professionalism.</p><p>• Utilize multiple systems simultaneously to deliver accurate information and solutions to customers.</p><p>• Build strong relationships with clients by delivering personalized service and promoting the bank’s core values.</p><p>• Maintain a high level of accuracy in all interactions while adhering to established policies and procedures.</p><p>• Support the team’s overall goals by identifying opportunities to enhance customer satisfaction and loyalty.</p><p>• Collaborate with internal departments to ensure seamless service delivery and issue resolution.</p><p>• Stay updated on banking industry trends and adapt to new tools or processes as needed.</p>

• Minimum of 1 year of experience in customer service, preferably within the banking or call center industry.<br>• Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively.<br>• Proficiency in navigating digital banking systems and customer service tools.<br>• Ability to multitask and manage multiple systems while maintaining attention to detail.<br>• Familiarity with banking products, services, and loan processes.<br>• Proven problem-solving skills and the ability to address customer concerns professionally.<br>• Commitment to delivering excellent service and building positive customer relationships.<br>• Adaptability to evolving procedures and technologies within the banking industry.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>