We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a Contract-to-Permanent basis. This role focuses on delivering outstanding technical support to customers in the healthcare industry, ensuring their needs are met with professionalism and efficiency. The ideal candidate will bring a blend of mechanical and electrical expertise, strong problem-solving abilities, and a passion for customer service to this dynamic position.<br><br>Responsibilities:<br>• Provide prompt and effective responses to customer inquiries, diagnosing and resolving technical issues with precision.<br>• Utilize mechanical and electrical knowledge, including the use of tools like voltmeters, to troubleshoot and resolve equipment problems.<br>• Maintain professionalism and composure while managing challenging customer situations to ensure satisfaction.<br>• Collaborate with team members to share insights and develop solutions that address customer needs.<br>• Create and update detailed technical documentation to support training and process improvement initiatives.<br>• Stay informed about new technologies and adapt to evolving procedures to enhance technical skills.<br>• Perform equipment repairs and routine maintenance tasks as required.<br>• Demonstrate reliability and consistency in completing customer support tasks effectively.<br>• Foster a positive and cooperative work environment by contributing to team efforts and maintaining a supportive attitude.

• Strong problem-solving skills and the ability to think critically when addressing technical issues.<br>• Positive and collaborative attitude with a proven ability to work well within a team.<br>• Practical experience with mechanical and electrical systems, including familiarity with tools such as voltmeters.<br>• Self-driven and eager to learn new technologies and adapt to changing processes.<br>• Demonstrated ability to de-escalate challenging situations and provide excellent customer service.<br>• Experience in creating and maintaining technical documentation is a plus.<br>• Flexibility to embrace new challenges and adapt to dynamic work environments.<br>• Prior experience in troubleshooting and repairing equipment is highly desirable.

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