<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
<p>Join a mission-driven local non-profit organization as an IT & Desktop Support Specialist. In this contract role, you will play a critical part in maintaining and optimizing the organization’s technology infrastructure, supporting day-to-day operations, and ensuring seamless end-user experiences. This is an excellent opportunity for IT professionals passionate about community impact and hands-on technology work across servers, networking, security systems, and desktop support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deploy, configure, and maintain servers and infrastructure equipment.</li><li>Manage networking tasks, including IP addressing, subnetting, and cabling for new/existing setups.</li><li>Install, configure, and troubleshoot Microsoft Windows on desktops and laptops.</li><li>Address and resolve end user technical issues (hardware, software, connectivity).</li><li>Install, configure, and troubleshoot printers and multi-function devices.</li><li>Support video surveillance camera systems and door access control systems.</li><li>Provide troubleshooting and support for O365 productivity products (e.g., Outlook, Teams, SharePoint).</li><li>Deliver IT and desktop support services, including break/fix tasks and ticket handling through a help desk system.</li><li>Image and deploy PCs for staff and volunteers.</li></ul><p><br></p>
<p>Robert Half's client in Mesa, Arizona is seeking a Tier 1 IT Specialist. This is a contract to hire, onsite (Mesa) job opportunity. In this role, you will be a critical member of a complex IT organization responsible for deploying, maintaining, and optimizing critical IT platforms and systems. You will be challenged to think creatively and solve complex software and networking integration problems. You will work cross functionally with production experts, software engineers, and machining specialists to develop novel solutions working toward fully automated factories.</p><p><strong>What You’ll Do</strong></p><ul><li>Maintain and troubleshoot our fleet of physical endpoints for workers in our factories, remote offices, and devices embedded inside machining equipment</li><li>Be the first line of defense providing help desk support for employees</li><li>Implement and administer a mixed operating system environment</li><li>Work closely with Information Security and DevOps to ensure optimal IT systems and platforms to support ongoing organization growth</li><li>Collaborate with technical teams and leaders to implement IT practices and standards</li><li>Document configurations, and procedures, and maintain an up-to-date inventory of network devices and software at Hadrian factories</li><li>Implement and administer business and collaboration platforms such as Microsoft 365, Confluence, Jira, engineering software, etc.</li><li>Get to build alongside an incredible team of software engineers, mechanical engineers, operators, and the best machinists/CAM programmers in the world</li></ul><p><br></p>
<p>We are working with a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on a contract to permanent basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk. It requires the ability to go into a deeper level of troubleshooting on both software and hardware. </p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: LITTLE ELM, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: $65 - $70K</strong></p><p><br></p><p><strong><u>Requirements</u></strong></p><p>• Install, configure, and ship new windows computers for employees </p><p>• Follow a build checklist to install and configure software on new computers </p><p>• Create users and manage account access </p><p>• Manage printers and assets, and participate in change management process </p><p>• Know Microsoft Azure fundamentals </p>
We are looking for a skilled Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical assistance and support across multiple locations within Fulton County, ensuring smooth operations and resolving IT-related issues. This is a Contract-to-permanent opportunity within the local government sector, offering an excellent chance to contribute to public services while developing your career.<br><br>Responsibilities:<br>• Provide comprehensive desktop support across multiple locations, addressing hardware and software issues to maintain operational efficiency.<br>• Configure, troubleshoot, and maintain computer systems, including Apple devices, Dell technologies, and other hardware.<br>• Manage and support Active Directory environments, ensuring secure and efficient user access.<br>• Utilize Cisco and Citrix technologies to support network and remote access solutions.<br>• Implement and oversee backup technologies to safeguard data and ensure recovery capabilities.<br>• Perform configuration management tasks to ensure systems are properly set up and maintained.<br>• Collaborate with team members to resolve complex technical issues and deliver timely solutions.<br>• Conduct routine system checks and provide proactive maintenance to prevent disruptions.<br>• Document technical processes and solutions for reference and training purposes.<br>• Support database-related tasks, ensuring data integrity and accessibility.
We are looking for a skilled Systems Engineer to join our team in Elyria, Ohio. This contract-to-permanent position involves managing and maintaining IT infrastructure, ensuring its reliability, security, and performance. The successful candidate will contribute to both daily operations and long-term IT strategies while supporting the organization’s technical needs and goals.<br><br>Responsibilities:<br>• Oversee and maintain IT infrastructure, including servers, networks, storage systems, virtualization, and cloud-based services, to ensure optimal performance and uptime.<br>• Perform routine administrative tasks such as managing user permissions, configuring servers, monitoring systems, and updating network settings.<br>• Collaborate with IT leadership to develop and implement long-term strategies for infrastructure improvements and standardization.<br>• Enhance infrastructure security by applying updates, managing security tools, and training users on cybersecurity best practices.<br>• Provide support for help desk operations and participate in the on-call rotation to address technical issues promptly.<br>• Configure, test, and troubleshoot backup systems and disaster recovery solutions to ensure business continuity.<br>• Plan and execute IT projects, including upgrades, migrations, and new system implementations.<br>• Conduct user training sessions and recommend improvements to existing systems and processes.<br>• Manage IT budgets, research emerging technologies, procure equipment and software, and maintain detailed inventories of hardware and software assets.<br>• Support environmental management initiatives and perform additional duties as assigned.
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. In this Contract-to-Permanent position, you will provide technical assistance and ensure smooth functionality of desktop systems and related technologies. This role offers the opportunity to work in a dynamic environment within the non-profit sector, contributing to impactful organizational goals.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, ensuring timely resolution of hardware and software issues.<br>• Manage Active Directory accounts, including creation, modification, and troubleshooting.<br>• Oversee asset management processes to track and maintain IT equipment inventory.<br>• Utilize Microsoft Excel to generate reports and analyze data for system performance.<br>• Assist with the deployment and maintenance of computer hardware and peripherals.<br>• Respond to user inquiries regarding technical issues, offering clear and efficient solutions.<br>• Collaborate with team members to implement updates and upgrades to desktop systems.<br>• Maintain documentation of IT support procedures and resolutions for future reference.<br>• Ensure compliance with organizational policies and security protocols when handling technology.<br>• Communicate effectively with stakeholders to provide updates on support activities.
We are looking for a skilled Systems Administrator to join our team in Mohnton, Pennsylvania. In this role, you will play a pivotal part in ensuring the seamless operation of technical systems, delivering exceptional service to clients, and contributing to process improvements. This position offers the opportunity to work closely with a dynamic technical team to resolve complex issues and enhance system performance.<br><br>Responsibilities:<br>• Coordinate on-site visits for technical staff to address client issues and deliver equipment while maintaining help desk coverage.<br>• Evaluate help desk operations and propose actionable improvements to streamline processes.<br>• Maintain detailed documentation of all tasks performed using Autotask, ensuring clarity and accuracy.<br>• Analyze recurring problems and collaborate with senior team members to create permanent solutions or develop knowledge base entries.<br>• Communicate with clients in a thorough and transparent manner to ensure satisfaction and build trust.<br>• Participate in after-hours or on-call rotations as needed to support critical operations.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>We are looking for a skilled IT Operations Engineer to join our team in Middlesex County, Connecticut. In this role, you will be responsible for managing and optimizing IT operations, ensuring smooth functionality of systems, and fostering collaboration across teams. This position requires a strategic thinker who can lead initiatives, implement best practices, and maintain high standards of system performance and reliability.</p><p><br></p><p>Responsibilities:</p><p>• Lead efforts to enhance IT operations by fostering a collaborative and results-oriented environment.</p><p>• Manage the escalation process for complex technical issues, ensuring timely resolutions and customer satisfaction.</p><p>• Plan and execute system maintenance tasks such as software updates, security patches, and performance improvements.</p><p>• Coordinate with stakeholders to schedule maintenance windows that minimize disruptions to users.</p><p>• Oversee the replacement and upgrade of endpoint devices, ensuring smooth transitions and minimal downtime.</p><p>• Maintain accurate records of hardware and software assets through effective asset management systems.</p><p>• Monitor system performance metrics to diagnose issues and identify opportunities for optimization.</p><p>• Implement robust configuration management processes to track and control changes in IT infrastructure.</p><p>• Collaborate with department leaders to develop and refine change management strategies that align with organizational goals.</p><p>• Ensure compliance with regulatory frameworks and implement strategies to uphold security and operational integrity.</p>
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
<p>We are looking for a Front Desk Coordinator to join a team in Brooklyn Park, Minnesota. In this role, you will serve as the first point of contact for visitors, ensuring an attentive and welcoming experience. This is a long-term contract position where you will play a key role in supporting daily operations and assisting various city departments.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, providing a friendly and attentive first impression.</p><p>• Direct individuals to the appropriate departments or personnel based on their needs.</p><p>• Offer general information about city services, policies, and procedures.</p><p>• Handle utility bill payments, including processing both drop-box and walk-in payments.</p><p>• Manage scheduling for public conference rooms and city appointments.</p><p>• Update and maintain lobby information screens with relevant city updates.</p><p>• Assist with mailroom tasks, such as sorting mail and operating mailroom equipment.</p><p>• Address sensitive or complex inquiries by routing them to the appropriate staff members.</p><p>• Complete administrative tasks and projects for various city departments.</p>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
We are looking for a Front Desk Coordinator to join our team in Minnetonka, Minnesota. This contract position is ideal for someone with a strong background in administrative assistance and customer service who is detail oriented. The role involves managing daily front desk operations while providing excellent support to visitors and staff.<br><br>Responsibilities:<br>• Serve as the primary point of contact at the front desk, welcoming visitors and addressing inquiries with a high level of professionalism.<br>• Manage a multi-line phone system, directing calls to appropriate departments and handling messages efficiently.<br>• Perform administrative tasks such as scheduling appointments, organizing files, and maintaining office supplies.<br>• Provide concierge services to enhance the experience of clients and guests.<br>• Execute data entry tasks with accuracy and attention to detail.<br>• Assist in coordinating meetings and preparing necessary documents for staff.<br>• Monitor and maintain the reception area to ensure a clean and organized environment.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to support daily operations.<br>• Collaborate with team members to ensure smooth office workflow and address any immediate needs.
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. This position is within the non-profit sector and offers an excellent opportunity to contribute to meaningful work while utilizing your technical expertise. As this is a Contract role with the potential for long-term stability, it provides an opportunity for growth within the organization.<br><br>Responsibilities:<br>• Provide comprehensive technical support to end-users, addressing hardware and software issues effectively.<br>• Manage user accounts and permissions within Active Directory, ensuring secure and efficient access.<br>• Track and maintain IT assets and inventory to uphold proper asset management processes.<br>• Utilize Microsoft Excel to analyze data and create reports for better decision-making.<br>• Troubleshoot computer hardware problems, ensuring minimal disruption to daily operations.<br>• Collaborate with team members to implement and maintain Citrix and Cisco technologies.<br>• Assist in the setup and configuration of Android devices for organizational use.<br>• Conduct routine system updates and maintenance to ensure optimal performance.<br>• Respond promptly to service requests and resolve technical issues within established timelines.<br>• Deliver training and support to users, enhancing their proficiency with IT systems.
<ul><li>Serve as an escalation point for IT Managers and provide backup support when needed.</li><li>Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation.</li><li>Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives.</li><li>Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments.</li><li>Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams.</li><li>Ensure application teams follow best practices for documentation, version control, change management, and testing.</li><li>Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities.</li><li>Maintain strong communication with providers, business units, clinical departments, and IT leadership.</li><li>Promote responsive customer service and maintain collaborative relationships across IT and operational leadership.</li><li>Ensure timely resolution of Help Desk incidents and change requests assigned to the application team.</li><li>Act as an escalation point for application support issues during business hours and after-hours.</li><li>Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency.</li><li>Define roles, responsibilities, and priorities for application teams.</li><li>Lead and participate in vendor and product evaluations, comparisons, and selections.</li><li>Attend and facilitate meetings and committees as directed.</li><li>Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications.</li><li>Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support.</li><li>Collaborate with stakeholders to enhance and support EHR applications.</li><li>Coordinate workflow assessments and design sessions.</li><li>Participate in system configuration, development, testing, patch validation, and application training.</li><li>Lead estimation and prioritization efforts for optimization projects.</li><li>Maintain expertise in EHR architecture and system changes over time.</li><li>Adhere to governance, change management, project management, incident management, and security standards.</li></ul>
Job Responsibilities<br>• Develop and implement the organization’s IT strategy in alignment with agency goals and operational priorities.<br>• Supervise and mentor IT staff, fostering a culture of accountability, responsiveness, and continuous learning.<br>• Manage vendor and service provider relationships to ensure quality and cost-effective technology solutions.<br>• Collaborate with senior leadership to plan and budget for technology infrastructure, hardware, software, and system upgrades.<br>• Oversee the administration of all network systems, servers, and hardware at multiple sites.<br>• Ensure the reliable operation and maintenance of internet, Wi-Fi, phone systems, and user devices across all locations.<br>• Manage system access, security permissions, and backups in compliance with organizational and regulatory standards.<br>• Ensure continuity of operations through effective disaster recovery and business continuity planning.<br>• Implement and monitor cybersecurity protocols, data protection policies, and employee training programs to safeguard sensitive information.<br>• Conduct regular system audits and vulnerability assessments.<br>• Maintain compliance with federal and state regulations (FERPA, HIPAA, and data privacy standards).<br>• Oversee help desk operations to ensure timely and effective technical support to staff.<br>• Develop and coordinate staff technology training to enhance digital literacy and system efficiency.<br>• Serve as a liaison between IT and program departments to support technology integration in education and family services.<br>• Partner with program leadership to optimize the use of data systems for Early/Head Start, Parent-Child Education, and Caminos programs.<br>• Support implementation and integration of software platforms for HR, Finance, Grants Management, and Client Data Systems.<br>• Ensure systems are configured to capture accurate data for reporting, compliance, and evaluation.<br>• May require occasional evening or weekend work to support system upgrades or emergencies.<br>• Work is typically performed in an office setting with moderate physical activity.
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Jenny Bour with Robert Half is working with a company that is looking for an organized and detail-oriented <strong>Accounts Payable Specialist </strong>to join their Finance team! This <strong>Accounts Payable Specialist </strong> role involves managing vendor invoices, processing payments, and maintaining accurate financial records in alignment with established procedures. The ideal <strong>Accounts Payable Specialist </strong>candidate will contribute to the department's efficiency and ensure compliance with company policies while fostering positive relationships with internal and external stakeholders. This is a permanent opportunity in Cheektowaga, NY and offers a <u>hybrid work schedule!</u></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately process and enter invoices, check requests, and other payment documents for vendors, clients, volunteers, and employees.</li><li>Manage requisition software, including user additions and removals, and address help desk tickets as needed.</li><li>Prepare and issue checks on a weekly basis or as required.</li><li>Respond to inquiries from vendors, clients, and program staff to ensure clear communication and resolution.</li><li>Compile and submit required filings, such as the company’s 1099 forms, and assist with related documentation.</li><li>Support financial reporting through general ledger entries and account reconciliations.</li><li>Monitor daily cash inventory and maintain records related to company credit cards.</li><li>Assist in organizing materials for the company's annual independent audit and ensure compliance during the process.</li><li>Collaborate with team members and contribute to quality improvement initiatives within the department.</li></ul><p><br></p>
We are looking for a skilled Database Analyst to join our team on a contract basis in Vista, California. In this role, you will play a key part in managing, analyzing, and reporting healthcare data while supporting technical and application needs across various locations. This position requires advanced expertise in database technologies and a strong commitment to delivering timely and detail-oriented solutions.<br><br>Responsibilities:<br>• Export and manage database content using advanced tools and processes, ensuring data accuracy and reliability.<br>• Provide technical and application support to multiple locations, addressing issues promptly and with attention to detail.<br>• Collaborate with teams to identify data requirements and create detailed report specifications.<br>• Prepare statistical and narrative reports, as well as visual data presentations, for internal and external stakeholders.<br>• Develop analytics and strategies based on healthcare data to drive informed decision-making.<br>• Analyze and interpret complex health plan data, identifying trends and translating them into actionable insights.<br>• Communicate user needs and requests effectively to management.<br>• Assist clinic and IT staff by resolving issues submitted via the IT Help Desk.<br>• Participate in development activities, including workshops and educational programs, to enhance skills.<br>• Ensure alignment with the organization's mission, vision, and values through your work.
<p>We are seeking a detail-oriented and technically skilled professional to join our client's team as a Database Analyst. In this role, you will play a key part in supporting clinical and provider units by leading the end-to-end report generation process—including requirements analysis, development, and deployment—with a primary focus on exporting and managing databases using SQL.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the full report generation process, emphasizing analysis, development, documentation, and deployment—with a strong focus on exporting databases using SQL.</li><li>Provide technical and application support for all locations, including managing and exporting databases via SQL for reporting and analytics.</li><li>Generate and compile reports by exporting and manipulating data with SQL Server tools and platforms like Power BI and Crystal Reports.</li><li>Collaborate with stakeholders to define data requirements, ensuring accurate SQL database exports and data extraction for statistical, narrative, and graphical reporting.</li><li>Troubleshoot database export issues and support users via the IT Help Desk, continuously improving processes and maintaining organizational standards.</li></ul>
