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104 results for Help Desk jobs

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. Responsibilities:• Provide in-person technical support for staff, trainers, and remote users by diagnosing and resolving everyday IT issues.• Set up, test, and maintain audiovisual equipment, including projectors and related presentation connections, to support training activities.• Respond to service requests and assigned tickets in a timely manner, documenting issues and solutions clearly.• Troubleshoot network and connectivity problems affecting onsite and remote users, escalating more complex incidents when needed.• Assist with user account support tasks such as password resets, access issues, and basic Active Directory updates.• Investigate and resolve hardware malfunctions involving workstations, peripherals, and other end-user devices.• Prepare training rooms and technology spaces to ensure equipment is functioning properly before scheduled sessions.• Coordinate with broader IT teams when additional technical expertise is required to restore service quickly.
2026-07-23T00:00:00Z

IT Support

Phoenix, AZ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong help desk experience with practical networking knowledge across switching, routing, firewalls, and Microsoft-based environments. The role will support daily operations while also contributing to network administration activities tied to organizational acquisition efforts, with a schedule that generally aligns with daytime business hours and may start earlier to support East Coast teams. Responsibilities: • Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment. • Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity. • Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution. • Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments. • Assist with backup processes and recovery readiness to help protect business-critical systems and information. • Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment. • Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems. • Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed.
2026-07-29T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-07-08T00:00:00Z

On-Line Tool Support Professional

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for an On-Line Tool Support Specialist to join a customer service team supporting digital tools within the investment advisory industry. This is a long-term contract position designed for someone who enjoys helping clients and advisors navigate web-based applications while delivering clear, timely support. The role blends customer interaction, issue resolution, and product guidance in a fast-paced environment where strong communication and troubleshooting skills are essential. Responsibilities: • Guide clients and advisors on how to use online tools effectively, helping them understand processes, features, and self-service options. • Respond to questions about platform usage, policies, and procedures while addressing straightforward usability concerns. • Investigate a broad range of web-based technical issues, determine likely causes, and work toward timely resolution. • Partner with advanced support teams on more complex problems and serve as the communication link between users and technical specialists. • Track a high volume of support cases, prioritize requests appropriately, and provide regular updates on progress and recovery timelines. • Build practical knowledge of internal applications, support workflows, and related data to strengthen day-to-day troubleshooting. • Continuously expand expertise through training, peer collaboration, and hands-on learning to improve service quality and efficiency. • Monitor updates to online tools and support readiness for changes that may affect incoming service demand. • Work onsite during the training period and follow a hybrid schedule afterward based on business needs.
2026-07-29T00:00:00Z