<p>Our client is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support in a Microsoft-focused environment. This role is responsible for troubleshooting technical issues, supporting end users, managing accounts and devices, and ensuring a positive customer experience.</p><p><br></p><p><strong>Day-to-Day Responsibilities</strong></p><ul><li>Resolve 10-15 support tickets per day</li><li>Provide Tier 1 and Tier 2 desktop support</li><li>Troubleshoot hardware, software, and access issues</li><li>Provision and deploy laptops, workstations, and mobile devices</li><li>Manage user onboarding and offboarding</li><li>Administer Microsoft 365 accounts and licenses</li><li>Support Active Directory user management and permissions</li><li>Assist with Identity &amp; Access Management (IAM) and MFA support</li><li>Provide SharePoint access and basic troubleshooting</li><li>Escalate complex issues and collaborate with IT team members</li></ul>

<p><strong>Qualifications</strong></p><ul><li>2+ years of IT Support, Help Desk, or Desktop Support experience</li><li>Strong Microsoft 365 experience (required)</li><li>Strong Active Directory experience (required)</li><li>Experience supporting Windows environments</li><li>Familiarity with Intune, JAMF, and mobile device management</li><li>Experience with ticketing systems such as Zendesk</li><li>Understanding of IAM, MFA, and user access management</li><li>SharePoint support experience preferred</li><li>Strong troubleshooting, communication, and customer service skills</li></ul><p><br></p>

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