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11 results for It Support Technician in Los Angeles, CA
- Signal Hill, CA
- onsite
- Temporary / Contract
- 47 - 60 USD / Hourly
- <p>We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.</p><p><br></p><p>What You'll Do</p><ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
- 2026-10-24T00:00:00Z
- Century City, CA
- onsite
- Temporary / Contract
- 25 - 35 USD / Hourly
- <p><strong>Position Summary</strong></p><p> </p><p>We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul><p><br></p>
- 2026-10-26T00:00:00Z
- Pasadena, CA
- onsite
- Temporary / Contract
- 32 - 40 USD / Hourly
- <p>Our client is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support in a Microsoft-focused environment. This role is responsible for troubleshooting technical issues, supporting end users, managing accounts and devices, and ensuring a positive customer experience.</p><p><br></p><p><strong>Day-to-Day Responsibilities</strong></p><ul><li>Resolve 10-15 support tickets per day</li><li>Provide Tier 1 and Tier 2 desktop support</li><li>Troubleshoot hardware, software, and access issues</li><li>Provision and deploy laptops, workstations, and mobile devices</li><li>Manage user onboarding and offboarding</li><li>Administer Microsoft 365 accounts and licenses</li><li>Support Active Directory user management and permissions</li><li>Assist with Identity & Access Management (IAM) and MFA support</li><li>Provide SharePoint access and basic troubleshooting</li><li>Escalate complex issues and collaborate with IT team members</li></ul>
- 2026-10-24T00:00:00Z
- Valencia, CA
- onsite
- Temporary to Hire
- 24.5385 - 28.413 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
- 2026-11-06T00:00:00Z
- Century City, CA
- onsite
- Temporary / Contract
- 34 - 36 USD / Hourly
- <p>Email: valerie.montoya@rht.(com) for immediate consideration!</p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.</p><p><br></p><p><em>Hours: 10am -7pm (PST)</em></p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
- 2026-11-07T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 30 - 37 USD / Hourly
- <p>Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
- 2026-11-07T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary to Hire
- 17.1 - 19.8 USD / Hourly
- We are looking for a bilingual Direct Support team member to deliver individualized, community-based support to clients in Los Angeles, California. This contract opportunity is ideal for someone who brings compassion, reliability, and strong communication skills to daily client interactions. In this field-based role, you will help individuals build practical life skills, work toward personal goals, and maintain greater independence while coordinating with families and support teams.<br><br>Responsibilities:<br>• Deliver one-on-one services based on each client’s established support plans and personal objectives.<br>• Guide clients in strengthening daily living skills such as communication, budgeting, employment readiness, and independent routines.<br>• Provide dependable transportation to appointments, community activities, and other approved locations using a personal vehicle.<br>• Promote client safety, dignity, and self-advocacy while encouraging meaningful participation in the community.<br>• Record services provided and track client progress with clear, timely, and accurate documentation.<br>• Complete required reports and service records within scheduled work hours and in accordance with program expectations.<br>• Partner with family members, employers, and multidisciplinary professionals to support consistent client outcomes.<br>• Participate in staff meetings, supervision sessions, and required training to remain aligned with organizational standards.<br>• Carry out additional related duties as needed to support client care and program operations.
- 2026-11-06T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 66.5 - 77 USD / Hourly
- We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization.<br><br>Responsibilities:<br>• Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities.<br>• Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows.<br>• Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions.<br>• Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making.<br>• Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi.<br>• Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes.<br>• Provide assistance with subscription billing processes and related workflow configuration or issue resolution.<br>• Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption.<br>• Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
- 2026-11-10T00:00:00Z
- El Segundo, CA
- onsite
- Temporary / Contract
- 23.56 - 23.56 USD / Hourly
- <p><strong>Position Overview:</strong></p><p>The Community Supports Coordinator is responsible for guiding caregivers through the hiring and onboarding process, ensuring all required documentation, background checks, and employment requirements are completed. This position works closely with caregivers, members, and internal teams to ensure a smooth transition from application to the caregiver's first scheduled shift.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for caregivers throughout the application, hiring, and onboarding process.</li><li>Conduct proactive outreach to applicants to collect missing information and ensure timely completion of applications.</li><li>Review applications, verify identification and employment eligibility, and coordinate background checks.</li><li>Track outstanding onboarding requirements and follow up with caregivers to resolve delays.</li><li>Coordinate with caregivers and members to ensure the first shift is completed within 48 hours of hire.</li><li>Provide training and assistance with the Field Service Lightning (FSL) application used to record shifts.</li><li>Maintain accurate caregiver records, application statuses, and follow-up activities in Salesforce.</li><li>Handle inbound and outbound calls, answer caregiver questions, and provide ongoing support.</li><li>Collaborate with internal teams to resolve onboarding issues and support caregiver rehires.</li></ul><p><br></p>
- 2026-11-10T00:00:00Z
- El Segundo, CA
- onsite
- Temporary / Contract
- 23.56 - 23.56 USD / Hourly
- <p>We are seeking a detail-oriented and customer-focused <strong>Community Supports Coordinator</strong> to manage member services, utilization tracking, and authorization processes. This position is responsible for maintaining ongoing communication with members, caregivers, and health plans to ensure authorized service hours are utilized appropriately and services continue without interruption.</p><p>The ideal candidate is highly organized, proactive, and comfortable managing a high volume of communications, documentation, and service requests in a fast-paced healthcare environment.</p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for members, caregivers, health plans, and funding partners.</li><li>Monitor authorized service hours each billing cycle to identify underutilization or overages.</li><li>Conduct proactive outreach to members and caregivers regarding service utilization, eligibility, and authorization needs.</li><li>Coordinate reauthorization requests, collect required documentation, and ensure timely submission to prevent service interruptions.</li><li>Manage and resolve Salesforce cases related to utilization, member services, and reauthorizations.</li><li>Communicate with health plans and funding sources to facilitate authorization extensions and resolve service-related concerns.</li><li>Maintain accurate member records, including service utilization, authorization status, and communication history.</li><li>Respond to high volumes of inbound calls, emails, chats, and messages while providing timely resolutions.</li><li>Provide weekly updates to case managers and health plans regarding member status, utilization, and pending authorizations.</li><li>Identify barriers to accessing services and provide appropriate resources and solutions.</li><li>Collaborate with internal departments and external partners to resolve escalated issues.</li><li>Support closed-loop referral processes and care coordination requirements.</li><li>Maintain HIPAA compliance and protect confidential member information.</li><li>Complete additional administrative responsibilities and meet established performance goals.</li></ul><p><br></p>
- 2026-11-10T00:00:00Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p><strong>Help Desk II</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
- 2026-10-21T00:00:00Z