<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>5+ years of experience in desktop/user support or a similar IT support role</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting end users through technical transitions</li><li>Familiarity with Citrix environments preferred, but not required</li><li>Excellent communication and interpersonal skills</li></ul><p><strong>Details:</strong></p><ul><li><strong>Location:</strong> 100% onsite in Madison, WI</li><li><strong>Engagement:</strong> 5-week contract (potential for extension if needed)</li><li><strong>Schedule:</strong> Standard business hours</li></ul><p><br></p>

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