We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
<p>Join our team of innovative and passionate PC technicians and help us keep our systems running smoothly.</p><p>As a PC technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for imaging, running cable, and troubleshooting printers. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide technical support to users, both in-person and remotely.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Image computers, run cable, and troubleshoot printers.</p><p>· Meet service level metrics based on average tickets opened/closed per hour, first call resolution percentage, survey response score average, etc.</p><p>· Communicate ongoing problems and issue resolutions.</p><p>· Be flexible with the work schedule.</p><p>· Configure, install, and support all technical needs and assure success.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Oak Ridge, Tennessee. In this Contract to permanent position, you will be responsible for handling the installation, configuration, and troubleshooting of desktop computers, mobile devices, and peripheral equipment. Additionally, you will provide technical support for software applications and ensure system efficiency through proactive monitoring and documentation.<br><br>Responsibilities:<br>• Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues.<br>• Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns.<br>• Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion.<br>• Diagnose and resolve hardware and software failures while effectively communicating with affected teams.<br>• Collaborate with the Desktop Engineering team to conduct system and software testing.<br>• Keep tickets updated with progress and coordinate tasks to ensure timely resolution.<br>• Identify and report potential risks that could impact IT operations to management.<br>• Optimize Service Desk resources for improved performance.<br>• Maintain professionalism in all forms of communication and interactions.<br>• Complete additional tasks as assigned by the manager.
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> 100% Onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
Position: IT Help Desk Manager<br>Location: Grand Island, NE - ONSITE (If relocating, 1 month free housing covered in transition.)<br>Salary: $65,000 - $75,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Feeling over worked and under-appreciated?! Our client company has strong tenure leadership and a fun work environment. Our client seeks an experienced Help Desk Manager to lead the IT support team and ensure high-quality service delivery. The ideal candidate will have strong technical skills, leadership abilities, and a commitment to exceptional customer service.<br>Responsibilities<br> • Lead Team: Guide and support the help desk team.<br> • Customer Support: Address IT issues promptly and effectively.<br> • Process Improvement: Enhance help desk policies and procedures.<br> • Incident Management: Oversee the incident management system.<br> • Reporting: Generate performance reports and identify trends.<br> • Collaborate: Work with other IT teams and departments.<br> • Vendor Coordination: Manage external service providers.<br> • Budgeting: Assist with budgeting and resource allocation.<br>Qualifications<br> • Education: Bachelor’s degree in IT or equivalent experience<br> • Experience: 5+ years in IT support, including 2+ years in a managerial role.<br> • Technical Skills: Proficiency in IT support systems and troubleshooting. Cisco, Dell, AD, hardware, software.<br> • Communication: Excellent communication skills.<br> • Problem-Solving: Strong analytical abilities.<br> • Customer Service: Commitment to high customer service standards.<br><br>Join our client to lead an outstanding IT support team and drive continuous improvement.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team in Memphis, TN. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. <br> Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting. Manage and update IT asset inventory and documentation. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards. Deliver excellent customer service and maintain a detail oriented demeanor when interacting with end-users. <br> Qualifications: Associate degree in Information Technology or related field (or equivalent experience). 1–3 years of desktop support experience in a corporate environment. Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with Active Directory, remote support tools, and ticketing systems. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. <br> Preferred Skills: Experience with macOS and mobile device support. Knowledge of ITIL practices and service desk operations. Certifications such as CompTIA A+, Network+, or Microsoft Certified detail oriented are a plus. <br> Work Environment: On-site role based in Memphis, TN. Standard business hours with occasional after-hours support for critical issues.
<p>Our company is seeking a skilled IT Support Specialist for a contract assignment in Phoenix. You’ll be responsible for providing technical assistance, troubleshooting, and support to ensure optimal computer systems performance for our business. This is a hands-on role ideal for a professional with proven experience supporting end users in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to user-reported technical issues in person, by phone, or remotely.</li><li>Diagnose and resolve hardware, software, and network problems across desktops, laptops, printers, and mobile devices.</li><li>Install and configure new computer systems, applications, and peripheral devices.</li><li>Maintain and update system documentation, inventory records, and technical procedures.</li><li>Escalate complex issues to senior IT staff or third-party vendors as needed.</li><li>Ensure timely resolution to support requests to minimize downtime and disruption.</li><li>Perform routine system updates, backups, and security checks in accordance with company policies.</li><li>Assist in onboarding/offboarding employees by provisioning and decommissioning devices and accounts.</li><li>Educate users about company technology initiatives, application updates, and security best practices.</li><li>Participate in special projects, including technology upgrades, migrations, or rollouts.</li></ul><p><br></p>
<p>We are seeking an experienced IT Technician to provide onsite support on a contract basis for a production team in Grand Rapids, Michigan. This contract position requires 40 hours per week and fully onsite in Grand Rapids. The ideal candidate will have manufacturing/plant floor IT Support experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite IT support for approximately 30–35 production team members, focusing on devices such as iPads and computers.</p><p>• Address technical issues promptly and ensure proper functioning of equipment and software.</p><p>• Guide users on IT processes and protocols to improve overall system usage and efficiency.</p><p>• Perform routine maintenance tasks, including weekly cleaning and upkeep of devices.</p><p>• Manage IT tickets, ensuring they are routed appropriately through the designated support provider.</p><p>• Collaborate with the remote IT support team for escalations and advanced troubleshooting.</p><p>• Provide training and instructions to end-users for better understanding of IT systems and tools.</p><p>• Support ipad devices in a manufacturing setting </p><p>• Ensure timely updates and patches are applied to all devices to maintain security and performance.</p><p>• Maintain clear communication with team members and stakeholders regarding IT-related concerns.</p>
We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p>We're seeking a <strong>Lead IT Technician</strong> to join our client's team and provide superior IT support and leadership. If you're a skilled technician with excellent leadership and technical expertise, this position offers an exciting opportunity to manage a team while ensuring smooth IT operations.</p><p> </p><p><strong>Key Responsibilities</strong></p><p> </p><ul><li>Oversee and guide a team of IT Support Technicians, providing training, prioritizing tasks, and ensuring adherence to organizational and legal standards.</li><li>Act as the primary escalation point for complex or unresolved IT support issues, assisting your team in problem resolution.</li><li>Manage the Help Desk ticketing system, including tracking, prioritizing, and resolving tickets, and conducting root-cause analysis for recurring issues.</li><li>Design, deploy, and manage computer images and software, ensuring compliance with software licensing agreements.</li><li>Coordinate technical support for events, including setup of audio/visual and video-conferencing equipment.</li><li>Install, maintain, patch, and upgrade computer systems and applications, while ensuring compatibility with the network.</li><li>Collaborate with staff to establish standards for IT support services, with a focus on efficiency and user satisfaction.</li><li>Maintain inventory and manage asset tracking for hardware and software, including overseeing upgrades and replacements.</li><li>Contribute recommendations for new hardware/software acquisitions and assist in purchasing processes.</li><li>Document configurations, user instructions, and workflows for organizational and end-user reference.</li><li>Stay informed on emerging technologies and best practices, ensuring cutting-edge solutions for the organization.</li><li>Assist with special IT projects spanning multiple departments or impacting the entire institution.</li></ul><p> </p><p><strong>Supervisory Responsibilities</strong></p><p> </p><ul><li>Supervise, mentor, and support a team of IT Support Technicians.</li><li>Provide input to the IT Director regarding team performance and professional development.</li></ul>
We are looking for an experienced IT Manager to oversee and enhance the technology operations of our non-profit organization located in Richmond, Virginia. This position is vital for ensuring secure, efficient, and reliable technology services while supporting organizational goals and staff needs. As a contract-to-permanent role, this position offers the opportunity to contribute to impactful work while driving innovation and operational excellence.<br><br>Responsibilities:<br>• Oversee daily IT operations, including system backups, software licensing, access controls, and monitoring for system failures or intrusions.<br>• Plan and manage the technical infrastructure of the organization to ensure optimal performance and reliability.<br>• Design, implement, and maintain the organization's wide area network (WAN), ensuring efficient resource utilization and network monitoring.<br>• Manage computer hardware, data storage solutions, and capacity planning to align with organizational needs.<br>• Develop and enforce cybersecurity measures, including disaster recovery protocols and database protection.<br>• Supervise and maintain business applications and ensure they meet organizational requirements.<br>• Provide full management of the Cardinal client database system, ensuring functionality and troubleshooting issues as needed.<br>• Lead staff training efforts on new software, hardware, and IT best practices to enhance user proficiency.<br>• Manage the help desk ticketing system to ensure prompt resolution of technical problems.<br>• Prepare and oversee the department's budget to align with organizational objectives and financial constraints.
<p><strong>Job Summary:</strong></p><p>The Level 1 Help Desk Technician is the first point of contact for end-users seeking technical assistance. This role provides basic troubleshooting, resolves common IT issues, and escalates complex problems to higher-level support teams. The ideal candidate has strong communication skills, a customer-first mindset, and foundational technical knowledge.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to incoming calls, emails, and tickets from users regarding IT-related issues. </li><li>Provide first-level support for hardware, software, and network problems. </li><li>Troubleshoot and resolve common issues such as password resets, printer connectivity, and application errors. </li><li>Document all support interactions in the ticketing system accurately and promptly. </li><li>Escalate unresolved issues to Level 2 or Level 3 support teams following established protocols. </li><li>Assist with onboarding new users, including account setup and basic training. </li><li>Maintain knowledge of company systems, applications, and standard operating procedures. </li></ul><p><br></p>
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>We are looking for an IT Support Analyst (Level 1, 2 or 3) to join our team in Las Cruces, New Mexico. </p><p>This role involves delivering day-to-day routine and more complex technical support to clients, both remotely and onsite, while contributing to larger IT projects.</p><p>This is a Contract to permanent employment opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 technical support; assist with more complex issues as needed.</li><li>Troubleshoot and resolve client IT issues via remote tools and onsite visits.</li><li>Participate in larger-scale projects, including:</li><li>Server builds and configurations</li><li>Network infrastructure (switches, VLANs, firewalls, routers)</li><li>Active Directory management and file security </li><li> Manage help desk ticket queues and ensure timely resolution of customer issues.</li><li>Other duties as needed</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
<p>We are looking for a skilled Cell Phone Technician to join our team in Dallas, Texas. In this role, you will provide technical support and assistance to ensure seamless device functionality and user satisfaction. This is a long-term contract position within the public transport industry, offering an opportunity to work in a dynamic and customer-focused environment.</p><p><br></p><p><strong>Title: MDM Tech </strong></p><p><strong>Location: Dallas, Tx </strong></p><p><strong>Duration: 6 -12 month contract to hire </strong></p><p><strong>Pay: $22-25 per hour</strong></p><p><br></p><p>Responsibilities:</p><p>• Configure and manage mobile devices, including tasks such as data transfers, data recovery, Intune enrollment, and application installations.</p><p>• Maintain accurate inventory records and ensure proper tracking of devices and related equipment.</p><p>• Deliver technical support to users, addressing device-related issues and ensuring smooth transitions between organizational systems.</p><p>• Log and monitor device-related data in the "Service Now" system to maintain efficient administrative processes.</p><p>• Provide exceptional customer service by addressing user concerns and queries with professionalism and patience.</p><p>• Assist with hardware configurations for iPhones, Android devices, and SIM cards to ensure proper functionality.</p><p>• Resolve issues related to device setups and IT configurations, ensuring optimal performance.</p><p>• Collaborate with team members to uphold service quality and meet organizational standards.</p>
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability.</p>
We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.
<p>Robert Half is hiring for an onsite IT Support Specialist.</p><p>Onsite 5 days a week</p><p><br></p><p>Roles and Responsibilities:</p><p>• Desktop support for onsite users</p><p>• Provide technical support for PCs, mobile devices, printers, peripherals etc </p><p>• Offer support for Zebra label printers, handheld scanners, and specialty devices used in operations</p><p>• Troubleshoot and support RingCentral/VoIP phones,</p><p>• Participate in local IT projects including hardware refreshes, network upgrades, and printer deployments</p><p>• Basic network troubleshooting </p><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
