120 Results for Help Desk Jobs

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Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 4 months with potential to extend or convertLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to 5 PM PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-10-16T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly). Responsibilities:• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T00:00:00Z

Help Desk/Desktop Support Analyst

Rock Hill, SC
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment. Responsibilities: • Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns. • Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment. • Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks. • Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access. • Track, update, and resolve support requests through the service desk system while keeping records accurate and current. • Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed. • Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time. • Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up. • Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps. • Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team.
2026-10-13T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Fridley, MN
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs. Responsibilities: • Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues. • Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity. • Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications. • Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process. • Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting. • Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces. • Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access. • Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary / Contract
23 - 28 USD / Hourly
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites. Responsibilities:• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
2026-10-16T00:00:00Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
28.5 - 30 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users. • Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved. • Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly. • Support account access needs, including user setup, password assistance, and permissions work within Active Directory. • Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures. • Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions. • Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
2026-10-12T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
30.4475 - 35.255 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base. Responsibilities: • Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner. • Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion. • Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users. • Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly. • Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities. • Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology. • Support user account access and directory-related tasks within Active Directory and Windows-based environments. • Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications. • Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
2026-10-16T00:00:00Z

Help Desk/Desktop Support Analyst

San Antonio, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T00:00:00Z

Help Desk Analyst II

Lee, MA
onsite
Temporary / Contract
28 - 31 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-10-16T00:00:00Z

Help Desk Analyst II

Atlanta, GA
onsite
Temporary / Contract
26 - 29 USD / Hourly
The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.Key Responsibilities<ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul>
2026-10-05T00:00:00Z

Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-15T00:00:00Z

Help Desk Lead / IT Client Services

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Help Desk Lead / IT Client Services to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Keys: <ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol>Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-10-16T00:00:00Z

Tier I Help Desk

Bedford, MA
onsite
Temporary to Hire
28 - 31 USD / Hourly
We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems. Responsibilities: • Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization. • Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation. • Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience. • Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs. • Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues. • Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance. • Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed. • Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
2026-10-14T00:00:00Z

Service Desk Analyst

Norfolk, VA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Service Desk Analyst (Healthcare)Location: Norfolk, VAEmployment Type: Contract to hireJob DescriptionRobert Half is seeking a Service Desk Analyst to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly Epic, is highly preferred.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul>Qualifications<ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Experience supporting healthcare organizations</li><li>Experience with Epic or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul>What We're Looking ForWe are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.
2026-10-16T00:00:00Z

Service Desk Analyst

Brookhaven, GA
onsite
Temporary / Contract
25 - 27 USD / Hourly
OverviewOur tech client in Brookhaven is looking to add a Service Desk Analyst with 2-4 years of experience for a 3-6 months contract-to-hire role. 4 days onsite/week with conversion salary up to $55k. Key Responsibilities:<ul><li>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.</li><li>Join Windows workstations to the domain and resolve connectivity problems.</li><li>Support the O365 Suite of applications</li><li>Configure and troubleshoot printers, ensuring reliable functionality for end-users.</li><li>Respond to service desk tickets promptly and maintain detailed documentation of solutions.</li><li>Collaborate with team members to improve IT processes and procedures.</li><li>Deliver high-quality customer service to clients and internal users.</li></ul>
2026-10-09T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T00:00:00Z

IT Desktop Support Technician

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Desktop Support Technician to provide hands-on technical assistance for end users in Reading, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and workplace technology issues while delivering dependable day-to-day support. The person in this role will help maintain a productive desktop environment, respond to service needs efficiently, and contribute to a smooth user experience across the organization. Responsibilities: • Provide in-person and remote support for desktops, laptops, mobile devices, printers, and common workplace applications. • Diagnose technical issues, identify root causes, and complete timely resolutions to minimize disruption for employees. • Set up, configure, deploy, and refresh end-user equipment while ensuring systems are ready for business use. • Track incidents, service requests, and completed work accurately to support clear communication and measurable deliverables. • Collaborate with internal teams to support testing activities, including A/B testing efforts related to user-facing technology changes. • Assist with onboarding and offboarding tasks by preparing devices, managing access needs, and recovering equipment when required. • Perform deskside support for users who need hands-on troubleshooting, software installation, or device connectivity assistance. • Follow established support procedures and contribute ideas that improve service quality and the overall support experience.
2026-10-15T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T00:00:00Z

Desk/Desktop Support Analyst

Northfield, MN
onsite
Temporary / Contract
22 - 27 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.• Respond to service desk requests within defined service levels and follow issues through to timely resolution.• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.• Apply security and compliance practices that align with healthcare IT standards and organizational policies.• Assist with technologies that support both patient-facing services and core business functions.• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.
2026-10-08T00:00:00Z

TRAVELING - Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
44 - 48 USD / Hourly
We are looking for a TRAVELING Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin in a contract capacity with the potential for a permanent role. This position supports field and office technology needs by combining hands-on desktop support, site technology setup, and user guidance across multiple locations. The role is ideal for someone who is comfortable traveling extensively, working directly with hardware and cabling, and helping end users resolve technical issues with professionalism and clarity. **Will require a REAL ID to travel via flights Responsibilities:• Travel to project and company sites in multiple states to deliver on-site technical support and deployment services.• Install, organize, and connect equipment in racks for both newly launched locations and active sites undergoing technology improvements.• Support audiovisual components and assist with the setup and readiness of site-based technology environments.• Perform commissioning activities to confirm systems, devices, and infrastructure are functioning properly before handoff.• Handle hardware installation and replacement work related to networking upgrades and endpoint support needs.• Run, terminate, and manage structured cabling, including low-voltage and network cabling for site technology deployments.• Troubleshoot desktop, hardware, and Windows-related issues while responding to service desk requests in a timely manner.• Provide end-user instruction and practical training to help employees effectively use supported systems and equipment.
2026-10-16T00:00:00Z

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