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117 results for Help Desk jobs

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably. Responsibilities: • Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support. • Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking. • Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance. • Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration. • Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access. • Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments. • Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems. • Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization. • Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls. • Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.
2026-06-22T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Tulsa, OK
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users. Responsibilities: • Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems. • Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime. • Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory. • Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication. • Set up, configure, and maintain hardware and software to support reliable daily operations across the site. • Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required. • Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources.
2026-06-16T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-06-29T00:00:00Z

Help Desk/Desktop Support Analyst

Merrillville, IN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation. Responsibilities: • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests. • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting. • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities. • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption. • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency. • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary. • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through. • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures. • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID. • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
remote
Permanent / Full Time
65000 - 70000 USD / Yearly
Job TitleHelp Desk Analyst Company OverviewA well-established managed services provider in the IT and infrastructure solutions space is seeking a Helpdesk Analyst to join its growing team. Based in Santa Clarita, California, the organization partners with diverse clients to deliver reliable, scalable, and user-friendly technology solutions across IT operations, cybersecurity, and network environments. With a strong focus on service excellence and continuous improvement, the company is committed to helping businesses operate efficiently and securely. Role SummaryThe Helpdesk Analyst plays a critical role in supporting and maintaining client IT environments by addressing technical issues, responding to alerts, and driving proactive improvements. This position is primarily remote but based in Santa Clarita, California, with occasional on-site support required for nearby client locations. The ideal candidate thrives in a fast-paced environment and is passionate about troubleshooting, process optimization, and delivering exceptional customer support. Key Responsibilities<ul><li>Monitor alert systems and respond to incidents, ensuring timely escalation when necessary</li><li>Provide remote and occasional on-site technical support for client environments</li><li>Manage ticket queues, ensuring accurate documentation and timely resolution of incidents and service requests</li><li>Troubleshoot and resolve network infrastructure and system-related issues</li><li>Oversee the full lifecycle of incidents and problem tickets from intake to resolution</li><li>Create, update, and maintain technical documentation and standard operating procedures</li><li>Collaborate with operations teams to improve service delivery and efficiency</li><li>Identify trends and recurring issues to proactively minimize downtime</li><li>Contribute to the development of scalable, best-in-class helpdesk operations</li></ul>Compensation & Benefits<ul><li>Hourly compensation: $26–$34 DOE, plus potential bonus opportunities</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off and work-life balance initiatives</li><li>Professional development support, including company-sponsored certifications and tuition reimbursement</li><li>Referral bonus program and additional employee benefits</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional on-site client visits</li><li>Full-time position with standard Monday–Friday schedule and periodic on-call responsibilities</li><li>Career growth opportunities with structured development and advancement pathways</li><li>Collaborative, team-oriented environment with a focus on continuous improvement</li></ul>
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Dublin, OH
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently. Responsibilities: • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner. • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations. • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup. • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations. • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities. • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs. • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history. • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed. • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
2026-06-12T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments. Responsibilities: • Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders. • Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly. • Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts. • Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms. • Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity. • Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review. • Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress.
2026-07-08T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Bonita Springs, Florida. This contract opportunity is ideal for a service-focused individual who can resolve technical issues efficiently while delivering a high standard of support to employees across the business, including senior leadership. The role centers on troubleshooting desktop and application concerns, documenting solutions thoroughly, and helping users adapt to updated tools and processes. Responsibilities: • Deliver responsive technical assistance for desktop, application, and access-related issues affecting employees at all levels of the organization, including executive stakeholders. • Investigate incidents by asking targeted questions, identifying underlying causes, and working toward complete resolution whenever possible. • Record each support interaction with clear, accurate ticket notes that capture the issue, actions taken, and final outcome. • Support the day-to-day use of business applications and core IT services, ensuring users receive timely and effective assistance. • Contribute feedback to service desk leadership by highlighting recurring problems, user trends, and areas for operational improvement. • Take part in business and user testing activities to build familiarity with upcoming system changes and application enhancements. • Guide end users through technical concepts in straightforward language and provide instruction when new processes or tools are introduced. • Monitor and address support requests within established service expectations and assist with reporting on team performance metrics.
2026-07-02T00:00:00Z

Help Desk/Desktop Support Analyst

Boston College, MA
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support. Responsibilities:• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.• Support user account access and directory-related tasks, including basic administration within Active Directory.• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.
2026-07-01T00:00:00Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-07-07T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Palm Beach Gardens, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems. Responsibilities: • Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization. • Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications. • Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users. • Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs. • Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies. • Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details. • Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible. • Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Medicine Park, OK
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly. What you’ll do: Provide onsite and remote support for employees across the organization Troubleshoot hardware and software issues on desktops and laptops (Windows environment) Support Microsoft 365 including Outlook, Teams, and basic admin tasks Reset passwords and assist with account access issues Handle email troubleshooting and general user support requests Install, configure, and maintain printers and other peripherals Set up new users including equipment, accounts, and system access Track and resolve tickets in a timely, customer-focused manner Escalate more complex issues when needed What they’re looking for: Experience providing end user support in a corporate environment Strong working knowledge of Microsoft 365 Experience with desktop support (Windows), printers, and basic networking concepts Comfortable supporting users both in person and remotely Solid troubleshooting skills and ability to work through issues independently Strong communication skills and a service-oriented mindset Nice to have: Experience with a ticketing system Basic understanding of Active Directory or user account management
2026-06-24T00:00:00Z

Help Desk/Desktop Support Analyst

Tempe, AZ
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization. Responsibilities: • Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment • Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach • Manage incoming service desk requests, document actions taken, and follow tickets through to completion • Administer user accounts and access permissions within Active Directory based on established procedures • Set up, configure, and maintain Windows 10 devices for new and existing employees • Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams • Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs • Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement
2026-06-23T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-06-18T00:00:00Z

Help Desk Analyst II

Milwaukee, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations. Responsibilities:• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.• Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up.• Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation.• Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency.• Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees.• Partner with other IT team members to resolve issues promptly and contribute to smoother support operations.
2026-07-07T00:00:00Z

Help Desk Analyst II

Los Angles, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service. Responsibilities:• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements
2026-07-09T00:00:00Z

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