We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position is ideal for an efficient and approachable individual who thrives on providing exceptional technical support to end users. The role combines hardware and software troubleshooting, with opportunities for growth within the organization.<br><br>Responsibilities:<br>• Provide technical support for both hardware and software issues, ensuring a balanced focus on resolving problems with Mac and Windows operating systems.<br>• Utilize Smart Deploy to manage imaging processes and ensure systems are properly configured.<br>• Support a user base of 400–600 end users by addressing service desk tickets promptly and efficiently.<br>• Troubleshoot and resolve issues related to Active Directory and Microsoft Windows 10 environments.<br>• Collaborate with the Help Desk team to maintain high standards of customer service and uphold the company’s commitment to excellence.<br>• Independently adhere to established policies and procedures, ensuring consistency and reliability in support.<br>• Assist with basic troubleshooting tasks and escalate complex issues when necessary.<br>• Maintain thorough documentation of technical issues and resolutions to ensure knowledge sharing within the team.<br>• Contribute to the growth and development of the Help Desk by identifying opportunities for process improvements.
<p>We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.</p><p>• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.</p><p>• Provide support for Active Directory, Windows 10, and other Windows-based systems.</p><p>• Manage and resolve service desk tickets in a timely and efficient manner.</p><p>• Offer technical assistance for platforms such as Okta, Zoom, and Slack.</p><p>• Document troubleshooting steps and solutions to contribute to the internal knowledge base.</p><p>• Travel to various sites as needed to provide on-site technical support.</p><p>• Communicate complex technical concepts clearly to non-technical users.</p><p>• Ensure a high level of customer satisfaction by delivering prompt and courteous service.</p>
We are looking for an experienced Help Desk Analyst to join our team in Montecito, California. This is a long-term contract position where you will provide essential technical support and ensure seamless user experiences across various systems. If you have a passion for problem-solving and a strong background in IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Address and resolve technical issues related to Active Directory and Windows environments.<br>• Perform troubleshooting for hardware, software, and network-related problems.<br>• Manage and respond to service desk tickets effectively, ensuring timely resolutions.<br>• Install, configure, and maintain Windows 10 systems.<br>• Provide clear and concise guidance to users experiencing technical difficulties.<br>• Monitor system performance and identify areas for improvement.<br>• Collaborate with team members to implement solutions and enhance IT operations.<br>• Document technical procedures, resolutions, and updates for future reference.<br>• Assist in maintaining system security and access controls.<br>• Ensure compliance with organizational standards and practices in IT support.
<p>We are looking for a dedicated Bilingual Help Desk Analyst I to join our team in Memphis, Tennessee. In this long-term contract role, you will play a key part in addressing IT-related issues and ensuring smooth operations by providing timely and effective support. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset to thrive in a team-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Strong fluency in written and spoken English; Spanish fluency.</p><p>• Provide prompt resolution to IT incidents by utilizing the knowledgebase and minimizing disruptions to operations.</p><p>• Follow established processes for incident management, ensuring accurate routing of tickets to appropriate teams.</p><p>• Monitor and meet defined performance metrics to maintain service quality.</p><p>• Collaborate effectively within a team environment to achieve shared goals.</p><p>• Demonstrate strong communication and listening skills while assisting users with IT-related concerns.</p><p>• Apply analytical problem-solving techniques to identify and resolve technical issues.</p><p>• Manage time efficiently and prioritize tasks to ensure deadlines are met.</p><p>• Support deployments, configurations, and management of IT systems, including Active Directory, Apple devices, and computer hardware.</p><p>• Utilize expertise in technologies such as Cisco, Citrix, and Microsoft to address user needs.</p><p>• Work occasional weekend shifts and maintain readiness for afternoon and evening hours as required.</p>
<p>We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.</p><p>• Document user issues and resolutions in the help desk ticketing system to maintain accurate records.</p><p>• Escalate complex technical problems to higher-level support teams when necessary.</p><p>• Set up, install, and configure computer systems, peripherals, and software for end users.</p><p>• Offer training and guidance to users on software applications and tools.</p><p>• Create and maintain a knowledge base of common technical issues and solutions for reference.</p><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop computers, laptops, and mobile devices.<br>• Diagnose and resolve hardware, software, and network-related problems.<br>• Manage basic system administration tasks, including user accounts, permissions, and updates.<br>• Monitor, configure, and maintain network systems to ensure operational efficiency.<br>• Create and update documentation for technical procedures and solutions.<br>• Offer assistance on IT-related projects and initiatives as required.<br>• Respond to service desk tickets promptly and ensure timely resolutions.<br>• Deliver technical guidance to users both on-site and remotely.
We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications.
We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.<br><br>Responsibilities:<br>• Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.<br>• Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.<br>• Offer comprehensive support for hardware, software, and network-related concerns.<br>• Collaborate with IT teams to resolve escalated issues efficiently and effectively.<br>• Maintain accurate documentation of service requests and resolutions within ticketing systems.<br>• Educate and guide end-users on technology adoption and best practices.<br>• Ensure IT support services align with organizational standards and industry best practices.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills.<br><br>Responsibilities:<br>• Respond promptly to technical issues reported by users, delivering clear and effective solutions.<br>• Perform password resets and basic account management tasks within Active Directory.<br>• Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality.<br>• Address and resolve software-related issues within a Microsoft Windows 10 environment.<br>• Manage service desk tickets by prioritizing and documenting issues accurately.<br>• Provide guidance and support for basic IT needs, ensuring a user-friendly experience.<br>• Maintain an attentive and approachable demeanor while assisting users with technical concerns.<br>• Collaborate with team members to escalate complex issues and implement solutions effectively.
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a Direct hire/ permanent placement position. <br> Responsibilities: • Provide first-level technical support to end-users by resolving hardware, software, and network issues. • Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. • Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. • Handle service desk tickets promptly, ensuring accurate documentation and resolution. • Collaborate with other IT team members to address complex problems and escalate when necessary. • Offer guidance to users on basic troubleshooting techniques and IT best practices. • Maintain comprehensive records of incidents and solutions for future reference. • Ensure all support activities align with company standards and procedures. • Test and verify system functionality after implementing fixes or updates.
We are looking for a Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide vital technical assistance to a diverse range of users, including healthcare staff, corporate employees, and patients accessing our portal. This is a long-term contract position that requires strong customer service skills and a proactive, patient-centered approach.<br><br>Responsibilities:<br>• Deliver responsive technical support to healthcare staff, corporate employees, and patients using the organization’s systems.<br>• Assist patients with navigating the patient portal, including resolving login issues, password resets, and general inquiries.<br>• Provide exceptional customer service by embodying a patient-first mindset in all interactions.<br>• Address and troubleshoot connectivity and configuration problems with software and systems.<br>• Utilize tools such as Microsoft Access and Active Directory to resolve user issues efficiently.<br>• Maintain clear and precise communication when assisting users with technical challenges.<br>• Collaborate with team members to ensure consistent and high-quality support.<br>• Adhere to established protocols and procedures for managing help desk requests.<br>• Stay up-to-date on system updates and leverage training resources to enhance technical expertise.<br>• Ensure all interactions align with the organization’s mission and values.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
IT Helpdesk Technician<br><br>Position Overview:<br>We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.<br><br>Key Responsibilities:<br><br>Provide first-level technical support to end-users via phone, email, and in-person interactions.<br>Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.<br>Install, configure, and maintain computer systems, software, printers, and other peripherals.<br>Assist users with password resets, software navigation, and general technology-related inquiries.<br>Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.<br>Perform regular system updates, patches, and backups as directed by the IT team.<br>Educate end-users on best practices for hardware and software usage to minimize recurring issues.<br>Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.<br>Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.<br>Qualifications:<br><br>Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).<br>Previous experience in an IT support or helpdesk role preferred.<br>Strong knowledge of Windows and MacOS operating systems.<br>Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.<br>Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.<br>Proficiency in Microsoft Office 365 and common business software.<br>Exceptional communication and interpersonal skills with a customer-oriented mindset.<br>Ability to work both independently and collaboratively in a fast-paced environment.<br>Strong organizational skills with attention to detail and the ability to prioritize tasks.<br>Additional Requirements:<br><br>Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.<br>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.<br>This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.
<p>We are looking for an experienced Help Desk Analyst II to join our team in Denver, Colorado. In this role, you will provide critical IT support to a fast-paced and collaborative team environment, ensuring smooth operations for approximately 1,900 associates. This is a long-term contract opportunity that requires a hands-on approach to troubleshooting, problem-solving, and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve incoming IT support tickets using Freshservice, ensuring timely and effective solutions.</p><p>• Facilitate "Express Lane" support sessions to assist employees with urgent technical issues.</p><p>• Diagnose and troubleshoot hardware and software problems across Windows and iOS platforms.</p><p>• Coordinate with vendors to handle hardware shipments and returns, such as empty box requests.</p><p>• Manage employee onboarding and offboarding processes, including PC refreshes and exit procedures.</p><p>• Install software and resolve issues related to error codes and compatibility.</p><p>• Provide support for ongoing hardware refresh initiatives to optimize system performance.</p><p>• Collaborate with a team of five to handle a daily workload of 80–120 tickets, maintaining a communicative and cooperative work environment.</p><p>• Occasionally travel for training and regional support as required, ensuring seamless IT operations across locations.</p>
<p>We are looking for a Help Desk Manager to join our team in Beaver County area, Pennsylvania. This role offers a long-term contract opportunity within the construction industry. The ideal candidate will have a strong background in overseeing help desk operations and be confident in analyzing and resolving support tickets.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily help desk operations, ensuring timely and effective resolution of support requests.</p><p>• Review and analyze incoming support tickets to identify trends and areas for improvement.</p><p>• Utilize Microsoft 365 administration portals, including Entra, Exchange, SharePoint, InTune, and Defender, to troubleshoot and resolve issues.</p><p>• Provide deskside support and guidance to employees, addressing technical challenges as needed.</p><p>• Maintain and administer Active Directory, ensuring system integrity and access control.</p><p>• Collaborate with IT teams to enhance service desk processes and implement best practices.</p><p>• Monitor the performance of help desk staff, providing feedback and support for skill development.</p><p>• Ensure compliance with company policies, including passing required drug tests and background checks.</p><p>• Document and report help desk activities to management, highlighting key metrics and accomplishments.</p>
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
