We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges.</p><p><br></p><p>Responsibilities:</p><p>• Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.</p><p>• Troubleshoot and resolve hardware, software, and printer-related problems effectively.</p><p>• Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.</p><p>• Perform regular field visits to remote terminals, supporting equipment and systems on-site.</p><p>• Collaborate with team members to address IT concerns and improve operational efficiency.</p><p>• Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.</p><p>• Maintain and update documentation related to IT processes and solutions.</p><p>• Support end-users by delivering clear instructions and guidance on technical matters.</p><p>• Conduct equipment inspections that may require climbing stairs or working at heights.</p><p><br></p>
<p>The Help Desk Level 2 professional serves as a technical escalation point for resolving moderate to complex IT support issues that cannot be solved by Level 1 support. This role provides hands-on troubleshooting, system administration support, and contributes to the efficiency of the IT support operation. The Level 2 analyst also helps develop and document procedures, mentors Level 1 staff, and ensures high standards of customer service and problem resolution.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to escalated service requests and incidents via phone, email, ticketing system, or in person.</li><li>Diagnose, research, and resolve complex software, hardware, and networking issues, ensuring minimal downtime for end-users.</li><li>Administer user accounts, permissions, and security groups in Active Directory or other corporate systems.</li><li>Support and maintain desktops, laptops, mobile devices, and peripheral equipment including installation, configuration, upgrades, and troubleshooting.</li><li>Escalate unresolved issues to Level 3 or specialized engineering teams when necessary and follow through to resolution.</li><li>Participate in the deployment, setup, and support of new technologies, applications, and hardware (e.g., OS upgrades, software rollouts, hardware replacements).</li><li>Maintain detailed records of work performed in the IT ticketing system and contribute to the knowledge base.</li><li>Create and update technical documentation and user guides as needed.</li><li>Provide training, guidance, and mentorship to Level 1 helpdesk staff.</li><li>Monitor and report on recurring technical issues to identify trends and suggest improvements.</li></ul><p><br></p>
<p>Are you passionate about delivering top-tier customer service and thrive in a fast-paced environment? Our client, in Tulsa, Oklahoma, is seeking a Help Desk Analyst to join their dynamic team. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Respond to client inquiries via phone, email, and chat with professionalism and empathy</li><li>Diagnose and resolve technical problems across desktop, network, and application environments.</li><li>Document all issues, solutions, and follow-up actions clearly in their ticketing system.</li><li>Work collaboratively with team members and escalate complex issues as needed.</li><li>Educate users on best practices to enhance their IT experience.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.</p><p><br></p><p>Responsibilities:</p><p>• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.</p><p>• Implement and oversee global processes for identity and access management.</p><p>• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.</p><p>• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.</p><p>• Ensure compliance with security standards and regulatory requirements through centralized governance.</p><p>• Recommend and execute process improvements to enhance identity and access management systems.</p><p>• Provide technical guidance and training to team members and external partners.</p><p>• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.</p><p>• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.</p>
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.</p><p>• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.</p><p>• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.</p><p>• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.</p><p>• Collaborate with team members to maintain consistent service delivery across multiple industries.</p><p>• Identify opportunities to improve processes and enhance the user experience.</p><p>• Perform basic troubleshooting tasks to resolve hardware and software issues.</p><p>• Support users with Azure-related inquiries, contributing to the team’s growth in this area.</p><p>• Document solutions and maintain accurate records of resolved issues.</p><p>• Stay informed about emerging technologies and best practices to improve support services.</p>
<p>Our client is seeking a Help Desk Technician to provide front-line technical support across a multi‑site environment. This role requires strong customer service skills, solid troubleshooting capability, and the ability to support users with varying levels of technical experience.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support and troubleshooting via phone, email, and in-person</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripherals</li><li>Image and build computer equipment following established procedures</li><li>Create and manage user accounts and permissions in Active Directory</li><li>Document all support activities and resolutions in the ticketing system</li><li>Assist with software deployments, updates, and patching</li><li>Collaborate with internal IT teams to escalate and resolve advanced issues</li><li>Deliver basic user training as needed</li><li><br></li></ul>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
Helpdesk Support Technician – Tier 1 Location: Oklahoma City, OK (100% Onsite) Contract Type: 6‑Month Contract-to-permanent Work Environment: High face‑to‑face interaction with end users <br> Position Overview We are seeking a customer‑focused Tier 1 Helpdesk Support Technician to provide onsite technical support for end users in a fast‑paced, service‑oriented environment. This individual will be the first point of contact for employees requiring assistance with hardware, software, connectivity, and account‑related issues. Strong interpersonal skills and professionalism are essential, as this role involves continuous in‑person support and customer service interactions. <br> Key Responsibilities Serve as the first line of support for end‑user technical issues, including: Password resets, account lockouts, MFA issues Basic troubleshooting of laptops, desktops, printers, and mobile devices Software installs, updates, and configuration Network connectivity (Wi‑Fi, VPN, basic diagnostics) Provide in‑person, desk‑side support with a friendly, customer‑centric approach. Document incidents, resolutions, and steps taken in the ticketing system. Escalate advanced technical issues to Tier 2 or Tier 3 when necessary. Assist with imaging, deployment, and setup of new hardware. Maintain accurate inventory of equipment and peripherals. Ensure all service-level expectations are met or exceeded. Support end users during onboarding with device setup and account access.
<p>We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment.</p><p><br></p><p><strong>Title: HelpDesk III</strong></p><p><strong>Location: Framers Branch, Tx</strong></p><p><strong>Pay: $30-40 per hour</strong></p><p><strong>Duration: 6 Month Contract to hire</strong> </p><p><br></p><p>Responsibilities:</p><p>• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.</p><p>• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.</p><p>• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.</p><p>• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.</p><p>• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.</p><p>• Troubleshoot and analyze issues using advanced techniques and tools.</p><p>• Support Microsoft licensing and ensure compliance across systems.</p><p>• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.</p><p>• Assist with technology rollouts and AV system projects as needed.</p><p>• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>application support</strong> for web-based platforms and Adobe products.</li><li>Handle <strong>inbound calls</strong> and resolve user requests promptly.</li><li>Manage <strong>Active Directory (AD)</strong> tasks, including access requests and imaging of equipment.</li><li>Support <strong>mobile devices</strong>, printers, and general hardware/software issues.</li><li>Ensure tickets are actively worked—<strong>no ticket should sit idle</strong>.</li><li>Resolve <strong>15–30 tickets per day</strong>, maintaining high-quality service.</li><li>Collaborate with Level II technicians for escalations (primarily VP-level tickets).</li><li>Maintain accurate documentation of all support activities.</li></ul><p><strong>What You’ll Handle</strong></p><ul><li>Granting access to Adobe and other applications.</li><li>Troubleshooting and resolving common IT issues.</li><li>Managing user accounts and permissions in AD.</li><li>Supporting end-users with device setup and connectivity.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare and configure devices for new and existing users, ensuring readiness for deployment.<br>• Respond to deskside support requests and troubleshoot technical issues efficiently.<br>• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.<br>• Provide coverage for onsite support during team absences or scheduling changes.<br>• Perform hardware replacements, desktop imaging, and device setup tasks.<br>• Utilize management tools to oversee device configurations and deploy software updates.<br>• Update and manage user groups within Active Directory, ensuring proper access permissions.<br>• Collaborate with team members in real-time via chat to address and resolve technical challenges.
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a long-term contract position offering an excellent opportunity to provide hands-on IT support and contribute to the seamless operation of technical systems. The role requires onsite presence and involves a variety of tasks aimed at maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Perform initial triage and resolution for basic IT issues to ensure minimal disruption.<br>• Handle PC and laptop imaging to prepare devices for user deployment.<br>• Set up workstations and ensure proper functionality through regular maintenance.<br>• Install and configure printers and other hardware, ensuring connectivity and reliability.<br>• Conduct basic troubleshooting to identify and resolve technical problems.<br>• Support the deployment and configuration of Apple and Android devices.<br>• Manage Active Directory tasks, including user account creation and updates.<br>• Assist with hardware repairs and replacements to maintain operational efficiency.<br>• Collaborate with other IT teams to manage configuration changes and deployments.<br>• Provide guidance and technical support for Cisco and Citrix technologies.
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to join our team in Malvern, Pennsylvania. The ideal candidate will provide comprehensive technical support to faculty, staff, and students, ensuring smooth operation of IT systems and devices. This is a long-term contract position requiring hands-on expertise in resolving technical issues across mixed operating systems and environments, as well as assisting with audio/visual technology setups.<br><br>Responsibilities:<br>• Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently.<br>• Manage and support devices running MacOS, Windows, and ChromeOS.<br>• Assist with the administration of Google Workspace and manage Chromebook devices.<br>• Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals.<br>• Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment.<br>• Collaborate with technical staff onsite to ensure coordinated support efforts.<br>• Follow directives from a virtual technology team to align with organizational IT strategies.<br>• Document resolutions, processes, and technical issues to build a comprehensive knowledge base.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.<br>• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.<br>• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.<br>• Provide guidance and support to end-users experiencing technical difficulties.<br>• Monitor system performance and address potential issues proactively.<br>• Document resolutions and maintain accurate records of support interactions.<br>• Install, configure, and update software applications as required.<br>• Collaborate with other IT team members to implement improvements and optimize workflows.<br>• Deliver exceptional customer service while maintaining a detail-oriented approach.<br>• Ensure compliance with internal IT policies and procedures.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. In this long-term contract role, you will provide technical assistance and guidance to ensure smooth operations across our organization. This position is an excellent opportunity for someone passionate about IT support and eager to contribute to the success of a non-profit organization.<br><br>Responsibilities:<br>• Provide timely technical support to end-users, addressing hardware, software, and network-related issues.<br>• Manage and resolve service desk tickets efficiently, ensuring minimal disruption to daily operations.<br>• Perform troubleshooting for Microsoft Windows environments, including Windows 10, to diagnose and resolve system issues.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to implement solutions and improve IT processes.<br>• Offer guidance and training to users on utilizing software and systems effectively.<br>• Maintain detailed documentation of support activities and resolutions for future reference.<br>• Conduct regular system checks to ensure optimal performance and security.<br>• Assist in deploying and configuring new hardware and software as needed.<br>• Communicate clearly with users to understand their challenges and provide tailored solutions.
We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our team in West Des Moines, Iowa. In this role, you will provide exceptional technical support and troubleshooting services to ensure smooth user operations. This is a long-term contract position ideal for professionals with a strong background in desktop support and system administration.<br><br>Responsibilities:<br>• Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues.<br>• Manage user accounts and access permissions within Active Directory.<br>• Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems.<br>• Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.<br>• Provide technical assistance to users, addressing system functionality and application concerns.<br>• Install, configure, and maintain desktop systems and peripheral devices.<br>• Collaborate with other IT teams to escalate and resolve advanced technical issues.<br>• Conduct system updates and patches to ensure optimal performance and security.<br>• Offer guidance and training to users on system operations and best practices.<br>• Analyze recurring problems to identify root causes and implement preventive measures.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
