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95 results for Help Desk jobs

Help Desk

Oakland Park, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
The Early Career Help Desk Technician provides first‑level technical support to end users by resolving common hardware, software, and access issues. This role is ideal for individuals beginning their IT career who are eager to learn, grow technical skills, and build experience in a professional support environment. The technician will work closely with IT team members to ensure timely issue resolution and a positive user experience. Key Responsibilities<ul><li>Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripherals</li><li>Respond to tickets, emails, and phone requests in a timely and professional manner</li><li>Troubleshoot basic hardware, software, and connectivity issues</li><li>Assist with user account setup, password resets, and access requests</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document issues, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate complex issues to Tier 2 or specialized IT teams as needed</li><li>Assist with onboarding/offboarding tasks and workstation setup</li><li>Follow IT procedures, security policies, and service standards</li></ul>
2026-04-23T00:00:00Z

Help Desk Support

Austin, TX
onsite
Temporary / Contract
22 - 30 USD / Hourly
Help Desk Support On-site | Austin, TX | Contract Robert Half is actively hiring a customer-focused Help Desk Support professional to deliver advanced technical assistance for end users across a distributed workforce. This Long-term Contract position is ideal for someone who can take ownership of escalated support issues, investigate technical problems thoroughly, and provide dependable service across devices, applications, and core IT systems. The role requires a strong balance of hands-on troubleshooting ability, clear communication, and a commitment to maintaining a smooth and secure user experience. Responsibilities:<ul><li>Own escalated support requests from frontline service desk staff and drive complex issues through to resolution.</li><li>Diagnose and resolve technical problems involving desktop and laptop hardware, operating systems, business applications, network connectivity, and user access.</li><li>Monitor incident and service request queues, ensuring tickets are addressed according to policy. </li><li>Set up, configure, maintain, and troubleshoot endpoint devices.</li><li>Support enterprise productivity and identity tools, including M365 and Active Directory. </li><li>Create and update support documentation, resolution notes, and knowledge articles to improve team efficiency and consistency.</li><li>Assist with employee onboarding and offboarding activities by preparing equipment and managing appropriate system access.</li></ul>
2026-04-24T00:00:00Z

Help Desk Specialist

Austin, TX
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors. Responsibilities:• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.• Perform password resets and assist users with account access concerns while following established support procedures.• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.
2026-04-21T00:00:00Z

Help Desk Technician

Cleveland, OH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a skilled and proactive Help Desk Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance. Responsibilities:• Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality.• Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance.• Install, test, and upgrade system software and hardware components to meet organizational needs.• Configure software settings and resolve technical issues to enhance user experience.• Create and maintain detailed documentation for IT infrastructure and troubleshooting processes.• Diagnose and resolve computer errors, providing timely technical support to end-users.• Troubleshoot and resolve issues related to software, hardware, and basic network configurations.• Train users on the setup and operation of new technologies to maximize efficiency.• Install, configure, and upgrade PC software, operating systems, and related tools.• Utilize specialized help desk software to remotely access user systems and address complex technical issues.
2026-04-14T00:00:00Z

Help Desk Technician

Delray Beach, FL
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
2026-04-08T00:00:00Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-04-06T00:00:00Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-04-20T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Help Desk Support Technician

Everett, WA
onsite
Temporary / Contract
27 - 33 USD / Hourly
Robert Half is seeking a Help Desk Support Technician to support a government organization based in Issaquah. This role involves Tier 1 ticketing support for internal users. The position is Hybrid – Onsite 3 days a week and is a 6-month contract opportunity with the potential to Convert. Apply today! Job Details: Schedule: Monday – Friday 8-5pm PST Duration: 6-month contract with opportunity to convert Location: Hybrid, in office 3 days a week in Issaquah Job Responsibilities: <ul><li>Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts.</li><li>Coordinate with vendors for hardware parts, repairs, and replacements.</li><li>Troubleshoot printer, copier and scanner problems.</li><li>Create, Rebuild and optimize operating system images and install new device hardware.</li><li>Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment.</li><li>Respond to end-user requests for service on problematic systems and/or equipment. </li><li>Manage helpdesk ticket system, distribute incoming tickets to IT team members.</li><li>Act as a point of escalation for system and application analyst team. </li><li>Participate in team technology training regimen to stay current. </li></ul>
2026-04-09T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process. Responsibilities:• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.
2026-04-24T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule. Responsibilities:• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.• Use Active Directory to assist with user access, account support, and related administrative tasks.• Document deficiencies clearly so support teams can investigate and address unresolved problems.• Participate in initial daytime training and network access preparation before moving to the standard project schedule.
2026-04-24T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges. Responsibilities:• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.• Configure and image PCs and laptops to meet organizational standards.• Set up and maintain workstations, ensuring optimal functionality.• Install and connect printers and other hardware devices to the network.• Perform basic troubleshooting of hardware and software concerns.• Upgrade and maintain hardware components to enhance performance.• Assist with software installations, updates, and problem resolution.• Provide technical support in a data center environment.• Address and resolve workstation hardware issues efficiently.• Document and report technical problems and resolutions for future reference.
2026-04-07T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-04-20T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-04-20T00:00:00Z

Helpdesk Support Specialist

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
Job SummaryWe are seeking a motivated and customer-focused Helpdesk Support Specialist to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization. Key ResponsibilitiesCustomer Support & Issue Resolution<ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul>Process & Knowledge Management<ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul>Client Satisfaction & Communication<ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul>Continuous Improvement & Special Projects<ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
2026-04-01T00:00:00Z

Help Desk Analyst I

Ridgefield, CT
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply. Responsibilities: • Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively. • Diagnose and resolve technical issues efficiently using a ticketing system. • Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices. • Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance. • Manage disaster recovery backup solutions, ensuring data integrity and security. • Escalate unresolved issues to appropriate teams or personnel as necessary. • Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages. • Collaborate with vendors and partners to resolve complex client issues. • Document resolutions thoroughly for scalability and future reference. • Assist the Proactive team with technical services and project-related support tasks.
2026-04-21T00:00:00Z

Help Desk Analyst I

Brookfield, WI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment. Responsibilities:• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.• Manage patch updates and oversee licensing renewals to ensure system compliance.• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.• Maintain accurate and organized documentation for IT processes and systems.• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.• Assist with system administration tasks, including basic Active Directory management.• Collaborate with team members to optimize IT workflows and enhance user experience.• Provide guidance to users on resolving common technical challenges.• Support additional IT tools and software, such as AutoDesk, when required.
2026-04-23T00:00:00Z

Helpdesk Analyst

Chatsworth, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a Tier 1 Help Desk Support Technician for a 1 year contract to provide day-to-day end-user and desktop support. This role is designed to supplement the existing IT support team, allowing senior technicians to focus on large-scale PC replacement and deployment initiatives.
2026-04-17T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office. Responsibilities:• Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.• Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.• Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.• Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.• Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.• Assist with printer and secure print support, as well as general peripheral setup for end users in the office.• Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.• Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users. Responsibilities: • Provide first-line technical support to resolve issues related to hardware, software, and applications. • Manage service desk tickets, ensuring timely resolution and documentation of solutions. • Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications. • Administer Active Directory and Azure Active Directory accounts, including configurations and updates. • Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance. • Collaborate with team members to improve application functionality and system performance. • Conduct basic troubleshooting for network connectivity and SQL Server-related issues. • Assist with the deployment and configuration of new software applications and updates. • Maintain accurate records of technical support activities and provide reports to management. • Offer training and guidance to end users on system usage and best practices.
2026-04-18T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Boston, Massachusetts. This opportunity is focused on hands-on workstation removal, equipment handling, and organized packing rather than traditional end-user technical support. The ideal candidate is comfortable working on-site, following instructions carefully, and helping complete a large-scale office equipment breakdown efficiently and safely. Responsibilities: • Dismantle approximately 90 workstation setups, including monitors and related hardware, in preparation for removal and packing. • Sort, group, and pack equipment in an orderly manner so items can be tracked and moved without confusion. • Relocate monitors, peripheral devices, and other computer components from work areas and basement storage spaces. • Handle equipment carefully during teardown and transport to help prevent damage or loss. • Follow site directions, schedule expectations, and workplace guidelines while completing assigned tasks on location. • Assist with general technician-style labor associated with office equipment breakdown and physical movement of hardware.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-04-21T00:00:00Z