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114 results for Help Desk jobs

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

Help Desk Technician

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a proactive Help Desk Analyst to serve as the first point of contact for internal users. This role focuses on troubleshooting technical issues, delivering excellent customer service, and helping improve overall support processes.The ideal candidate is hands-on, solution-oriented, and looks for ways to prevent recurring issues—not just resolve tickets. Key Responsibilities:Technical Support<ul><li>Respond to and resolve Level I hardware, software, and connectivity issues</li><li>Accurately log, prioritize, and manage tickets in the tracking system</li><li>Troubleshoot using knowledge bases and escalate when needed</li><li>Monitor open tickets and drive timely resolution</li><li>Maintain and improve support documentation and FAQs</li></ul>User Experience & Communication<ul><li>Provide clear, professional support to internal users</li><li>Gather detailed issue information and ensure full resolution</li><li>Follow up with users to confirm satisfaction</li><li>Escalate urgent or high-impact issues appropriately</li></ul>Process Improvement<ul><li>Identify opportunities to improve help desk workflows and efficiency</li><li>Contribute to updates for documentation and support resources</li><li>Support a continuous improvement mindset within IT operations</li></ul>
2026-06-08T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Help Desk Analyst I to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment.Key Responsibilities<ul><li>Monitor and manage incoming requests through the ticketing system</li><li>Troubleshoot and resolve software-related issues for end users</li><li>Perform password resets and assist with account lockouts</li><li>Provide basic hardware support for desktops, laptops, peripherals, and related equipment</li><li>Support users in a Windows 11 environment</li><li>Escalate unresolved technical issues to higher-level support teams as needed</li><li>Document all support activity, resolutions, and follow-up steps in the ticketing system</li><li>Deliver professional and timely customer service to internal users</li></ul>
2026-05-23T00:00:00Z

Help Desk Technician

Rock Hill, SC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
<ul><li>Provide Tier 1-2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity</li><li>Set up and configure user accounts, email, and access permissions</li><li>Support Windows-based systems, Microsoft 365 applications, and endpoint devices</li><li>Document incidents, resolutions, and escalate more complex issues to higher-level support teams</li><li>Assist with onboarding/offboarding by provisioning equipment and system access</li><li>Maintain accurate records of IT assets and support activities</li><li>Deliver excellent customer service and communicate technical issues clearly to non-technical users</li><li>Follow standard IT procedures and contribute to knowledge base documentation</li></ul>
2026-05-27T00:00:00Z

Help Desk Technician

Durango, CO
onsite
Temporary / Contract
25 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.Onsite /Local is preferred, although remote may be possible based on experience. Responsibilities:•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.Other duties as needed
2026-05-27T00:00:00Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-05-26T00:00:00Z

IT Help Desk I

Kapolei, HI
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800. Responsibilities:<ul><li>Assist with the administration of computer systems, laptops, and software</li><li>Trouble-shoot networking issues</li><li>Resolve hardware issues and repairs</li><li>Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns</li><li>Other duties as assigned</li></ul>
2026-06-08T00:00:00Z

Help Desk Manager

Los Angeles, CA
remote
Permanent / Full Time
100000 - 105000 USD / Yearly
Job TitleIT Support Supervisor / Help Desk Manager IT Company OverviewA globally recognized professional services organization based in Los Angeles, California, with offices across major U.S. cities, delivers high-impact expertise in a fast-paced, client-centric environment. The organization prioritizes operational excellence, secure systems, and reliable technology support to serve its distributed workforce. Its IT function plays a mission-critical role in ensuring seamless service delivery and a high standard of user experience across the enterprise. Role SummaryThe IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders. Key Responsibilities<ul><li>Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development</li><li>Oversee day-to-day help desk operations, including ticket queues, calls, and service channels</li><li>Ensure adherence to service level agreements and maintain high standards of service delivery</li><li>Act as the primary escalation point for complex or high-impact technical issues</li><li>Analyze service data, identify trends, and implement process improvements to enhance efficiency</li><li>Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage</li><li>Collaborate with IT leadership and cross-functional teams to resolve systemic issues</li><li>Prepare and present operational reports, metrics, and insights to leadership</li><li>Support hiring, training, performance management, and disciplinary actions for team members</li><li>Contribute to continuous improvement initiatives, documentation, and operational workflows</li></ul>Compensation & Benefits<ul><li>$105,000 with overtime eligibility</li><li>Discretionary bonus opportunities</li><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) with employer contributions and profit-sharing plan</li><li>Paid vacation, sick time, and personal days</li></ul>Additional Details<ul><li>Remote work environment aligned to core collaboration hours</li><li>Must be located near a major company office for occasional in-person needs: Atlanta, Austin, Boston, Chicago, Dallas, Houston, Los Angeles (HQ in DTLA), Miami, New York, Salt Lake City, San Francisco, Seattle, Silicon Valley, Washington D.C., Wilmington</li><li>Requires availability for after-hours support and on-call responsibilities</li><li>Non-exempt role with expected overtime (approximately 5–10 hours per week)</li></ul>
2026-06-01T00:00:00Z

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Help Desk II

Austin, TX
remote
Temporary to Hire
24 - 27 USD / Hourly
We are looking for a Help Desk II specialist to support internal teams through a web-centered desktop support environment. This contract opportunity is ideal for someone who enjoys resolving technical issues, managing service requests efficiently, and supporting communication tools used across the organization. The role is expected to begin on a part-time schedule of 20-30 hours per week, with potential flexibility to expand based on business needs and candidate fit. Responsibilities: • Provide second-level technical assistance for internal users by diagnosing and resolving desktop, system, and access-related issues in a timely manner. • Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure issues are tracked through completion. • Support web-based tools and online content posting processes used by internal stakeholders across the organization. • Assist with mass email platform activities, including troubleshooting distribution issues and supporting users working within Higher Logic Informz. • Investigate problems related to Microsoft Windows environments, including Windows 10 workstations and common end-user software. • Deliver clear updates to users and coordinate with other technical resources when issues require escalation. • Help maintain consistent service desk operations by prioritizing requests and addressing recurring technical concerns proactively.
2026-06-08T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-05-12T00:00:00Z

Help Desk Analyst

Memphis, TN
onsite
Temporary / Contract
22 - 24 USD / Hourly
Robert Half Talent Solutions, Technology Division is partnering with a well-established Memphis-based organization to add an IT Support Analyst to their team. This role is 100% onsite and offers a contract-to-hire path for the right person. What You’ll Be Doing<ul><li>Provide day-to-day support for end users across hardware, software, and network issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity</li><li>Support Microsoft environments (Windows, Office 365)</li><li>Assist with user account management (Active Directory)</li><li>Perform software installations, updates, and equipment setup</li><li>Document all work and resolutions in the ticketing system</li><li>Partner with internal teams to support IT initiatives and system improvements</li><li>Assist with inventory tracking and hardware lifecycle management</li></ul>
2026-06-01T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-09T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students. Responsibilities: • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users. • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use. • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment. • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly. • Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after installation or repair to confirm they are functioning properly before handoff. • Maintain an organized work area and handle technology assets carefully during support and deployment activities.
2026-06-03T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-05-26T00:00:00Z

Technical Help Desk 1

Menomonee Falls, WI
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a customer-focused Technical Help Desk 1 specialist to support consumers with product questions, troubleshooting, and service-related needs for marine and RV product lines. This Long-term Contract position is based in Menomonee Falls, Wisconsin, and offers a hybrid schedule with time split between remote work and onsite support during the week. The ideal candidate is adaptable, eager to learn, and able to combine strong communication skills with an interest in developing technical knowledge through provided training. Responsibilities: • Respond to customer inquiries by phone or other support channels, providing guidance on product features, setup, compatibility, and general use. • Diagnose product issues by interpreting wiring information, schematics, and related technical materials to identify practical solutions. • Record support interactions accurately and complete case processing activities in a timely manner to maintain reliable service documentation. • Help customers navigate warranty, repair, and replacement options while ensuring a smooth and supportive experience. • Contribute to the creation and refinement of knowledge resources such as frequently asked questions, troubleshooting references, and documented support procedures. • Review technical content, including manuals, bulletins, training materials, and customer-facing product information, to improve clarity and accuracy. • Support call center performance by meeting service commitments, collaborating with team members, and maintaining consistent follow-through on open issues. • Participate in onsite hybrid work requirements by reporting to the facility as needed and working flexibly across locations within the assigned area.
2026-06-08T00:00:00Z

Help Desk Analyst I

Eden Prairie, MN
onsite
Temporary / Contract
25 - 31 USD / Hourly
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization. Responsibilities:• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.• Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.• Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.• Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.• Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.
2026-06-04T00:00:00Z

Help Desk Analyst I

Waipahu, HI
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving user issues, managing a steady ticket queue, and providing dependable first-level support across hardware, software, and access requests. The role involves assisting end users with business applications, Windows-based systems, and common workplace technology while maintaining clear and accurate ticket documentation. Responsibilities: • Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner. • Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality. • Manage user account and access requests within Active Directory, including permission updates and related support tasks. • Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use. • Support mobile devices, printers, and other everyday office technology to minimize disruption for employees. • Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution. • Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service. • Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team. • Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests.
2026-06-01T00:00:00Z

Help Desk Analyst I

Long Beach, CA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support. Responsibilities: • Respond to service desk requests and provide timely assistance for hardware, software, and user access issues. • Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations. • Support account administration tasks in Active Directory, including password resets and user access updates. • Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system. • Escalate more complex issues to appropriate technical teams while ensuring users receive status updates. • Assist with workstation setup, software support, and general desktop troubleshooting for end users. • Monitor assigned support tickets to ensure service levels are met and issues are closed accurately. • Contribute to a positive support experience by communicating clearly and guiding users through solutions.
2026-06-03T00:00:00Z

IT Help Desk Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Hightstown, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in East Windsor, New Jersey. This Contract position supports a pharmaceutical environment and focuses on keeping desktop systems, laptops, and related technology running efficiently. The person in this role will handle device setup, user support, and day-to-day issue resolution while delivering responsive service across the organization. Responsibilities:• Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues.• Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users.• Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications.• Manage and update user accounts and access requests within Active Directory as needed for support activities.• Track, prioritize, and close service desk tickets while maintaining accurate records of work performed.• Install, configure, and support Microsoft Windows environments in alignment with user and business needs.• Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users.
2026-06-02T00:00:00Z