We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.<br><br>Responsibilities:<br>• Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.<br>• Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.<br>• Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.<br>• Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.<br>• Monitor device performance, applying updates, patches, and optimizations to enhance functionality.<br>• Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.<br>• Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.<br>• Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.<br>• Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.<br>• Provide training and guidance to staff on hardware usage, software applications, and IT best practices.

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.<br>• Minimum of 2 years of experience in a help desk or technical support role.<br>• Proficiency in Microsoft Windows and hands-on experience with endpoint management tools such as Microsoft Intune.<br>• Familiarity with Microsoft Active Directory for user and identity management.<br>• Strong understanding of networking protocols including TCP/IP and related technologies.<br>• Excellent problem-solving skills and a logical approach to troubleshooting.<br>• Effective communication skills to interact with both technical and non-technical personnel.<br>• Fluency in Spanish is required, and certifications such as A+ or AZ-900 are a plus.

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